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Customer Ratings & Reviews

$2,399.99

Customer reviews

Rating 4.7 out of 5 stars with 160 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.9 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers express satisfaction with the 16X Aurora gaming laptop's overall performance, processor speed, ample storage, ease of use, and appealing design. However, some users have noted that the laptop tends to get very hot during operation. Despite this, the general sentiment leans positively toward the laptop's capabilities.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 160 reviews
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just amazing I did get it on sale tho for like 1699 so that just makes it even better, absolutely love it it feels super solid compared to my MSI I was replacing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware 16X Aurora 2.5K Gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop and great buying experience at Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware gaming laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good gaming laptop for the price compared to higher end laptops for gaming. It runs everything that’s out now game wise with no issues

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Laptop has a few issues that it should not have but overall it’s not a bad Laptop.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Overpriced for the quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop and started having regrets a couple days in. I’ll say for starters you would expect to have more vram at this price point 8gb isn’t enough and there isn’t a 5070ti version which is unfortunate. The RGB options could be better alongside the keyboard quality. I did like the 2tb-SSD and the screen resolution and quality was ok. However for the price point I would recommend a better option (Luckily I got it when it was on sale). I exchanged it for the Legion Pro 7i.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little computer. Does exactly what I want it to. Lightweight and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptops works like a Beast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and powerful laptop! Highly recommended. Worth it, i got it on sale!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Her First Alienware

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife likes her Alienware. She uses the laptop for browsing the internet and to play games. She likes that the keyboard is lit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best computer i ever had and that have the best features..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for what it does

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for what it is. Bought this for my wife as a christmas gift. Only downfall is you can get a better system built cheaper if you just go desktop. Also, the 50 series is more like a 30 or 40 series when its a laptop gpu

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DON'T get fooled by the name! This is NOT quality!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made the mistake of thinking an Alienware laptop would be top tier. Yeah, anything but. This is Alienware in name only as I've learned after returning it! They make a big deal about this new cooling system, but I'm telling you firsthand it doesn't do CRAP! 105c thermal throttling playing the new Resident Evil (which ironically you get for free for purchasing a 50 series laptop). If you want a gaming laptop, trust me, this is NOT the one!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Start

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Hard Drive died while I was setting up the computer. The manufacture could send me a new one or I could exchange it, but I choose to return it. I don't want a product that has problems from the start.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    2k tag is not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont even game, I use Adobe Illustrator. It crashes non stop. Also not being able to access the computer unless connected to the internet is kinda crazy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HOT…. Not in a good way.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop… BUT there is now way to keep the heat down… I don’t think the laptop is the issue though, I think putting a desktop CPU in a laptop with vetting that you can keep it cool is the issue. This thing would get over 200 degrees and it’s brand new… what happens with a little bit of age…. Would have been perfect with an ULTRA 7.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Overpriced

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this thing thinking itd be alright. Over priced junk is what it is. You’d think having it cost over $2000 after taxes itd hace a premium feel to it. Nope keyboard felt cheep and so did the trackpad. Quickly returned for HP Omen

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A learning experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A new computer is always a traumatic experience, but this one is a dramatic step up from my old device. Most notable difference is quicker performance because of increased RAM. One downside is the included software tries really hard to make me use their programs rather than what I want. Getting passwords squared away is always a hassle to figure out, requiring patience. Battery life not quite what I expected, and bottom of computer is hotter than a 2-dollar pistol. Maybe I will make some kind of stand for better cooling?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware - 16X Aurora 16" 2.5K Gaming Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is so insanely fast and powerful that even though it is a bit pricey, it makes up for it in lightning-fast performance and quality. It can handle any game well, even at almost all max settings, with such ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop and amazing experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best laptop I've ever used, Rtx 5070 with is an amazing graphic card

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good in performing and quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect machine, if you are looking for quality, durability and performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good gaming laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good laptop, I hate the fingerprint magnet that it is… It is driving me crazy cleaning it daily

    I would recommend this to a friend