Customer Ratings & Reviews

Only issue I have is it tends to run hot. My ASUS rarely got hot.

It works in pinch until I can get my other lap top fixed.

Easy to use, big screen and clear. Quick process to set up.

It was very good in gaming and editing videos also good for using different types of software like unity. But it has various issues like having bad hardware parts such as WiFi connection and has only two USB ports.

Would have 5 stars, but OS was faulty to start out

I ordered this laptop for my job. Although I'm not a gamer, I wanted a laptop with 17" screen, good processing power, and higher-end graphics card as I do some video editing and tend to multitask. Unfortunately, when I took it out of the box, it couldn't boot up at all and kept in an endless loop of saying it needed to be updated to correct error (but could never complete that task). I had purchased Geek Squad, so called to ask what I could do. They explained that "these laptops sometimes have defective hard drives, so you need to bring it in to replace it". However, when I brought into the store, customer support suggested I first talk to floor staff to see if maybe there was an equivalently priced item on the floorI could get instead of of having to order a replacement for this one. However, the floor staff warned "Just so you know, this isn't a good line. You would be better off with another brand." That kind of ticked me off as the floor staff at the Best Buy where I had ordered that one assured me it was a good purchase. ... I decided to just get my money back and return it. So wouldn't recommend it based on the "out-of-the-book dead-on-arrival" state mine was in.

I bough this in the summer of 2018 expecting a great pc especially after hearing all the alienware hype and the price. It was no so. 1. The thermal throttling on this machine is horrible. Anything that stresses both the CPU & GPU at mediately causes the CPU to hit 99c throttle back from 3.9 to 2.9 Ghz and tank performance in games. 2. the included M.2 ssd failed after 1 year forcing me to spend $140 on a decent Samsung to replace it. At first I contacted dell, they where pretty useless saying to send it out and have them look at it. Researching on line found the problem is there poor heatsink design its very uneven and has very low mounting pressure. So I fixed it myself. I had to spends hour of time and hundreds of dollars trying cooling pads, external fans, and even decided to put new thermal paste on it. Which helps but not enough. The only thing did sort of worked is when I used 0.5 mm copper shims in between the die and heatsink to even out the heat spread and aid in thermal transfer. In the spring of 2020 I contacted dell again wanting to order a new heatsink. They wanted me to pay them $25 to talk to customer service. After this I was fed up and in July of 2020 I bough an HP Omen 17 to replace this thing. It was worth it and in total the HP was $13 less than this alienware.

Best game omg labtop but price little high and fan are loud with full running game

Right out of the box there was a problem with the WiFi not connecting,then dropping on and off. Searching online I found it to be a common problem. There are a number of things to try to fix it, different things worked for different people. Personally for me, any computer at this point shouldn’t need fixing right out of box. I did reach out to Dell support and he told me to return it, didn’t bother to try to help, so it went back. I bought another brand. Won’t buy an Alienware/dell based on the poor customer service added to the problem. Do your research about the WiFi card before purchasing!

Overheated withing 3 hours of playing. Great look but iffy internals

Its good for a laptop, but not for the price. 3/5 stars

I have been gaming for as many years as I can remember, but it has always been on a desktop. I have had nice laptops, mostly for work, and I have tried gaming on those, but there was always something off about it. I figured, I was just not the laptop gamer type. So for years, I have not used a laptop to game, that is until I was bought this laptop as a gift, and boy was I completely wrong. I have begun gaming again, and now I am MOBILE! Well, almost:) This laptop weighs a ton. But surprisingly I am good with that. I do wish however that I had bought the laptop case for it, I thought my others would work, but nope (I have like 5 cases, all too small. LOL) But I can deal with that till I get one. Long story short, if you game, this is a GREAT buy. I have never been as happy with a laptop as I am with this. I would recommend this to everyone looking for a great laptop. The build quality is great, the options are killer, and lets face it, it is the best in the price range.

Every one tall me I Best Buy this laptop has a GSink When I start play on it I see the most horrible picture on it Huge tereng on a all screen Even when this g sink was ON

I purchased this out of the box & it constantly has memory problems. Since it was out of the box it was a return so must be a lemon. Not sure what was checked though.

I owned the previous AW17R4 and there was issues with the thermal pasting which lead to common overheating and EXTREMELY loud fans. The newer 17R5 has completely fixed that problem and I've had no issues with overheating. Laptop has performed great - current pricing is more than fair (compared to previous / other models of its class), as it includes GSYNC and the additional 256GB SSD rather than a base of 128. If you're on the fence because of your experience with the previous generation's overheating (which was really the only problem I encountered), I can assure you that is no longer an issue!

I purchased and returned two of these Alienware 17r5 laptops no more than two weeks apart due to screen malfunctions. The first, I returned in less than 30 days due to a dead pixel. I exchanged that Alienware 17r5 for another. Two weeks later the screen went out. Best Buy & employees @ the Huntington, WV location were nothing but helpful in my exchange for a new desktop, helping me find a more powerful / better performing PC for the same amount I had spent on the Alienware 17r5.

I research and research to the point of paralysis by analysis. After weighing all options, I finally picked up one of these bad boys and so glad I chose to do so. Here are the just straight up facts. 1) It's heavy and big, but it's built like a tank, so that tradeoff is worth it imo. Sturdy and reliable build wins out in my book. 2) This is definitively a 60hz 1080p IPS panel with G-sync. Can confirm because it's literally stated on the packaging of the product. 3) Versatile in that you can get the graphics amp and keep your graphics card updated with more and more demanding games in the present and the future. Also can alleviate potential overheating issues from the unit when utilizing the graphics amp. Very good way to relatively future proof and extend the viable life of the laptop. * I'm very happy with the purchase and I believe you will be too if you are looking for the same things as I did (stated above) when determining which laptop is right for you. Hopefully this helps and enjoy!

I would have bought three computers but your price points are too high and your open box discounts are not so great anymore.

Bought open box and the battery was bad. Had to return.

First, It lacks many softwares that only belong to alienware. Second, it works unfluently and can't update system programs. Some softwares don't work on this computer. Third, the cpu speed is only 2.2HZ, not 2.66hz. To be honest, I am disappointed about this laptop.