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Customer Ratings & Reviews

Your price for this item is $1,919.99
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The comparable value price is $2,399.99

Customer reviews

Rating 4.4 out of 5 stars with 218 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers value the high performance and impressive graphics capabilities of this 17.3" gaming laptop, frequently praising its large screen size and solid build quality. However, some users experienced issues with heat generation, battery life, and fan noise, while others found the refresh rate and touchpad less than ideal. Despite these drawbacks, many appreciate the laptop's speed and storage capacity, along with its competitive price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 218 reviews
  • Rated 5 out of 5 stars

    Great computer, great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Alienware computer I bought was too big and heavy to wag around the country. I travel a good bit. The sales staff helped me identify a comparable computer with out-of-the-box pricing. This new Razer is NICE!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice compact design the runs fast and hot

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is a nice compact design it is fast with lots of storage. It does get hot and fans kick on noticeably to cool. Wish the screen was brighter but when it’s not full sun it is fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect laptop for our grandson to take to college

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So excited to get such great sales on the things our grandson needed to take to college. The laptop was the "Best Buy" and afforded us the other items to make his freshman year more comfortable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got this for a steal of a deal

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    listen if you dont know always if you can look at the open box selection...buy a geek squad warranty and youre good to go...ive purchased so many excellent steals from the open box section

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Update on purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make sure you update through all update paths or you make experience computer crashing. Once updated my computer had no issues. Happened only when I played pub g.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop fulfills all of our household needs by providing a gaming source for my grand son and provides all of the other household and record keeping necessities for my wife and myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for work but gave it to a student who needed a computer. It was one of the best laptops I've ever had, and I'd buy another if I could find one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for gaming!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you would expect from a top shelf Alienware laptop! Love the power of the machine and really enjoying the easy to use customization for the RGB keyboard. Very nice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving it so far.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a Mac for 8 years and finally decided to upgrade. Decided on this laptop. I haven’t been disappointed. I am still learning about it but love it so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great thinnest Alienware but still a beast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a great deal of geek squad certified refurbished in this memorial weekend for just 1766$! The RTX2070 is amazing Cooling noise is way smaller than old 15 R3 model

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop! Just runs hot

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a powerful laptop it just runs too hot for my liking even though it is still within the design limits.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop of the future

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a laptop with a 17" screen that was as good as my Asus. Well I found it at Best Buy. It's my Alienware with a 17" screen. I'm hooked. Thanks Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sweet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi seriously have not used it too much but my nieces and sisters have and my nephews and they love it thank you I’ll it’s excellent and I’m sure it will do well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome PC

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This PC is amazing. What makes it more amazing was the sales person in the store who was aware of an "openbox" return and helped me score an amazing deal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is loving this computer! He had a gaming computer before but there was a water leak in it and was returned because it could not be fixed.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Gaming computer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming computer but had to return since it was getting extremely hot!

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Crazygamer,

      We're sorry to hear that you ended up returning your computer because of how hot it was getting. The Alienware Control Center has ways of helping to control the heat settings on your computer. We hope that you will consider Dell again in the future.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery would not hold a charge over 45 min,

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery would not hold a charge over 45 min, had to return the computer,

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hey Diane, we can understand the frustrations dealing with the battery. We hope you find a product that meets your needs. If there is anything we can do, please - at your convenience - call the Alienware Tech Support team at 1 (877) 330-9732 / [email protected]. We thank you for the review. Dell

  • Rated 5 out of 5 stars

    Fast for gaming

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GPU fans crashed after 5 months. Best Buy replaced them (I think with more powerful and better ones) and computer runs great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice gaming rig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great system but it was an open box and had lots of wear. I traded it in for a step up from this model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really cool and powerful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son entering college. He loves it and it capably runs all the software the engineering program requires.

    I would recommend this to a friend