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Customer reviews

Rating 4.7 out of 5 stars with 19 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-19 of 19 reviews
  • Rated 5 out of 5 stars

    Great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and quality, cannot wait to play my CSGO

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and the performance is awesome. Set up was a breeze too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Smooth!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied so far with this purchase. Fires up quick, easy to do the initial set-up, and meets my expectations. Tons of inputs for USB, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast for gaming

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced an Alienware Laptop. It is super fast and responsive. It was a bit larger than expected, but works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome PC no complaints

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alienware, a well trusted and known brand never fails to deliver. The R10 Pc is packed with a great graphics cards and pair with a great processor. I have not had an issue with this whatsoever, perfect for Sim Racing with a bunch of USB-A connections and a couple of USB-C. Cannot complain this was an excellent purchase !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great system I have always wanted

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this system for 1 year this month and it is beyond expectations !……I have wanted an Alienware system for 20 years, and finally was able to purchase one ……Absolutely Awesome, and the transaction with Best Buy was perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work and gaming PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We did not have enough time to build a PC ourselves but this had essentially everything that we would have put in one just older. It does what it needs and it's better than the work iMac I use for Adobe and can handel 3D very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast, wish it had a 2nd or even a 3rd M.2 slot. Upgraded it to 64GB RAM and it is very stable and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Anazing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing conputer, can be timeless qith how easy it is to upgrade and expand. Gid a great deal too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gaming PC is a must for the gamers. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves it and has no issues at all running any game.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality device works exactly as expected. Boot it up ensure drivers are up to date. Which the device did on its own anyway and enjoy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    alienware

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best pc ever.......................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great peace of equipment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You know you can’t go wrong with Alienware when you are looking for a gaming PC

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My granddaughter loves it.. it was a surprise for Christmas for her

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product had so many problems with. For starters starters it had no hard drive in it right out of the box. So I could not use the computer at all. After being on the phone with Dell support they told me that I need to return the product because it was defective. I will say the I really did like the color of it but I didn’t actually get to use the computer at all.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hey There Envy,
      Thank you for taking the time to leave a review of your Alienware R10 Gaming Desktop. We are sorry to hear that the device you received was defective and you had to return it. That is not the type of product Dell intends to deliver. We have escalated this statement to our quality team to make improvements to our current and future products.
      Should you need further assistance; we recommend that you contact Dell directly with the information below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896.

      Best Regards,
      Summer@Dell Dell

  • Rated 3 out of 5 stars

    not what they used to be

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent computer but not what they used to be. pretty much dell's gaming division now

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hey KevinF,
      Thank you for taking the time to leave a review of your Alienware Aurora R10 Gaming Desktop. We are sorry to hear that you are not completely satisfied with your device. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will escalate them to our quality team to improve current and future products. If you need further assistance we recommend reaching out to a member of our support team with the toll-free number or chat link below.
      Should you need further assistance; we recommend that you contact Dell directly with the information below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896.

      Regards,
      Summer@Dell Dell

  • Rated 5 out of 5 stars

    Gaming computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson uses this for graphic design loves the graphics and I ordrrrd it online was ready for pick up two days later

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Great price. You cant gonwrong with Alienware.

    I would recommend this to a friend
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