Customer Ratings & Reviews
- Model:
- AWAUR11-7682WHT-PUS
- SKU:
- 6427083
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the Aurora R11's performance and graphics capabilities, frequently praising its speed and ability to run games smoothly at high frame rates. Many also appreciate the ease of setup and use, while some users noted the system runs hot and suggested improvements to the cooling system. Positive feedback also highlights the value for the price and the system's VR performance. However, a few customers reported issues with the hard drive.
This summary was generated by AI based on customer reviews.
Alienware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this gaming pc great quality and great purchase
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a great pc. I just returned it for a upgradable pc
I would recommend this to a friendGood value
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was a very good for the price we got it for.
I would recommend this to a friendPc
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work good for my sons gaming and it works good frames
I would recommend this to a friendNice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nnnnnnnnnnniiiiiiiiiicccccccccceeeeeeeee computer.
I would recommend this to a friendAlienware Aurora R11 Gaming
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded to PC Gaming and this Does all that faster.
I would recommend this to a friendmonitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good thing for a gamer! definitely recommend it.
I would recommend this to a friendRated Excellent and sent a piece of garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open box excellent which says has original parts and no defects. Got it in the mail, 0 parts outside the desktop alone. Even missing screws that held side panel on. Didn't come with a power cable, and the case was cracked in multiple places. Will never buy anything from best buy again. Also opened chat with customer support to see if the least they could do was comp me a power cord and they said my only option was to send the entire thing back.
No, I would not recommend this to a friendDisappointed Again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased, and then returned, the Alienware Aurora R11 Desktop PC. While nice, upon setting it up, the Windows 10 was FULL of bloatware. The MS "Edge" screen, which was new to me, was difficult to navigate with all the MS tiles advertising thier products. I was very discouraged with this unit and any representation from MicroSoft and instead, decided to go with an Apple Mac which is much more reliable and much less -full- of garbage apps.
No, I would not recommend this to a friend- Cons mentioned:Hard drive
Bestbuy let me down
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would have been a nice pc but the hard drive was lose ,with sata cable disconnected, broken pieces inside and the pcie cable broke on the hard drive and now I don't know if I'll ever buy another pc from bestbuy.I was like a kid waiting for a new toy and got a broken pc so next time I should ordered directly from dell!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Jnewton,
Thanks for your review and we're sorry to hear about the condition that your desktop was in. We'd encourage you to follow up directly with Best Buy in order to find out your return or exchange options: http://bit.ly/2v2IVhI.
Best,
Bryan
1-800-624-9896
Alienware desktop R11
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t come with hdd otherwise a good gaming pc with all requirements for gaming at max
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .bcarroll,
Thanks for your review and we're glad to see that your computer is meeting your needs for the most part. If you need help accessing the HDD on your computer we'd suggest these steps:
We would recommend running Disk Management on your computer in order to assign a drive letter to the 1 TB HDD storage drive. After assigning a drive letter to this storage space you will be able to save your files independent of the 128 GB SSD storage that you have been using. If you have additional questions about Disk Management on your computer and setting up a new drive you can read the following Microsoft Support article: https://bit.ly/34RGUmU.
Best,
Bryan
1-800-624-9896
Ailenware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still learning how to use this system. Not the ideal computer for newbees
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Mirror,
Thanks for your review! We are sorry to hear that the included instructions were not as clear as you would like. Your feedback is sincerely appreciated and will surely be taken into consideration.
If you have any other questions, feel free to visit the support page for your Alienware at https://dell.to/3rcrItV
Best regards,
Wendy C.
Ehh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ehhh could be better, the price isn't worth the price at all!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Drew,
Thank you for your review. We really do appreciate your feedback. If you come across any further questions, issues or concerns, please contact Dell Support at your earliest convenience at 1-800-264-9896.
Best regards,
Wendy C.
Horrible Experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this computer on the 11th and on the 15th I already was faced with issues. All of a sudden my computer started to very frequently lock up and freeze seconds after a reboot or after I open a browser. Not a good first impression at all. Top that off dell was not friendly nor did they seem willing to help much overall bad experience already. And still having same problem.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Static,
Thanks for your review. We're sorry to hear about the performance issues that you've had with your new Alienware so far. There was actually and urgent BIOS update released on the day after you got your computer so you may want to make sure that it is up to date on your computer: https://dell.to/2SasW9V.
For additional help you can reach out to the Alienware Support Team here: https://dell.to/2Inbc8F.
Best,
Bryan
1-800-254-3692
Good specs, low grade coolers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The specs are good and the Alienware software is great. The only problem is that high demanding games make this turn into a jet engine
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello Fellowgamer,
We are sorry to hear that your Aurora did not quite meet expectations. Your feedback is sincerely appreciated. If system noise is of concern, you can prioritize fan speed by opening the Alienware Command Center application that came pre-installed with your device and select the 'Quiet' thermal profile.
Best Regards,
Anthony P.
1-800-624-9896
Kinda Dogwater
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product works amazing after one year of owning. However, way too high of a price for a pre-built. Anyone and everyone is better off buying something a whole lot more affordable, with the same or similar specs.
No, I would not recommend this to a friendUsed Twice- then no longer turns on
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used twice and now the PC no longer turns on. Very disappointed.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Billy21,
We're sorry to hear that your computer is no longer turning on for you. Please try these steps to start your computer again:
1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.
You can read the full article here - http://dell.to/2uj1Sby.
Please reach out directly to Alienware Support if you need any additional help: https://dell.to/2Inbc8F.
Best,
Bryan
1-800-624-9896
Just Embarrassing
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Froze up had it for about 10 months. It have Completely stopped working. Started 3 months ago Continue to stop turn off reboot itself in the middle of our streaming .. Don’t buy
No, I would not recommend this to a friendNot Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 days after my warranty expired it started to crash every game. I bought a new pc so I can play more high end games not to punt playing games all together.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Char,
We are sorry to hear you are experiencing difficulties with your Aurora and apologize for the inconvenience. To resolve most common issues, we suggest running the suite of tools found within the 'SupportAssist' application that came pre-installed with your PC. It will not only perform diagnostics to determine what may be causing errors but also install the latest updates and drivers. This will ensure you have the best experience to date.
If you have any questions or if the issue persists, feel fee to contact Dell Support for further assistance. You can reach us at 1-800-264-9896.
Best regards,
Wendy C.
Its a Prebuilt
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well what can I say. Its a prebuilt. You can do a few upgrades but not much. Runs hot and very noisey.
No, I would not recommend this to a friend