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Customer Ratings & Reviews

Your price for this item is $2,089.99
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The comparable value price is $2,199.99

Customer reviews

Rating 3.1 out of 5 stars with 171 reviews

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Rating by feature

  • Value

    Rating 3.1 out of 5 stars

  • Quality

    Rating 2.9 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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53%would recommend to a friend

Customers are saying

Customers are pleased with the Aurora R12's GPU and overall performance, frequently citing its ability to run games flawlessly. However, many customers express concerns regarding the system's cooling capabilities and the noise levels produced by its fans. The single-channel RAM configuration also receives criticism, along with some negative feedback on the case design and value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-171 of 171 reviews
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product! This product is easy to use and strong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Aliens

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy used excellent price value save money pick up very fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. No issues. Tempreturetatures are within working ranges.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fast pc

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good fast very different pc look cool ready to go fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mining rig

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great rig for cryptocurrency mining. Gives excellent ROI time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Skip this purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible!! No good so I returned it and got double billed.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello,

      Thank you so much for your review. We are sorry this product has not met your needs and hear that you were double billed. We would have loved to assist you with any troubleshooting needs but would need a little more information. Please feel free to visit the Support Page of your product.

      Best regards,
      Wendy C.

      https://bit.ly/DellSupportTeam.
      Phone number to Dell: 1-800-264-9896. Dell

  • Rated 5 out of 5 stars

    Good price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not like some fancy 3080 cards. It has good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    gaming computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with product. fast shipping and handling

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Just stay away!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just returned awful Alienware Aurora 12 with air cooling: CPU temperature reaches 99 C under load due to extremely bad cooling design. 3DMark score is very low for the configuration due to CPU throttling. I am shocked this product was actually allowed in the market. Please do not tell me about BIOS or how to place the product to allow more air in: the only way to solve the cooling issue is to replace air cooling with liquid one, that Dell will be happy to do for you for hefty extra fee + mod the case to allow more air. Youtube is full of such advice. Interestingly enough, there does not seem to be the way to leave product review at Dell website, and the rating for this model is respectable 4.2 stars with many 5-star ratings on the top, misleading potential buyers. There is definitely a foul play, such a shame for the company. It goes without saying this is my first and last Alienware purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not Buy This System Cheap Motherboards

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not Buy this Computers, they have pretty Good components but the Motherboard. Dell installed Cheap Motherboards on these expensive systems, and they are all failing after a few months even weeks. When you call Dell for support, they say they don't have parts and they offer you "REFURBISHED" parts, So they basically mean to give you a refurbished computer, and you paid top dollars for a brand new system. Cheap Motherboards,

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello,

      Thank you for taking the time to share your feedback and response. We would like to assure you that we worked with our partners to incorporate quality components to ensure top-tier performance for your system. The contents of your review will be used to help improve now and future Dell products.

      If you experience an issue with the motherboard and provided the issue is hardware-related, it may be repaired/replaced if covered under its limited warranty. We strongly encourage you to visit the Dell Limited Hardware Warranty page to explore coverage options: https://dell.to/39iwZuX.

      We recommend following the instructions above to resolve your issue with the motherboard. If you come across any questions, issues, or concerns, please contact our support team at 1-800-264-9896.

      Best regards,
      Wendy C.

      https://bit.ly/DellSupportTeam.
      Phone number to Dell: 1-800-264-9896. Dell

  • Rated 5 out of 5 stars

    BEST EVER AIR PURIFIER

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST AIR PURIFIER EVER! ONE PROBLEM: IT CAN NOT GO OVER 2 DEGREEFS WITHOUT SELF-DESTRUCTING. 29 FPS ON MINECRAFT. WORKS AS NIGHTLIGHT ALSO. VERY GOOD PRODUCT. I RECOMMEND

    I would recommend this to a friend