Customer Ratings & Reviews
- Model:
- AWAUR13-7400WHT-PUS
- SKU:
- 6516611
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the Aurora R13 Gaming Desktop favorably, particularly praising its performance and graphics capabilities. Many appreciate its quiet operation and the quality of its build. However, some customers express concerns about the power supply's longevity and the system's relatively high cost.
This summary was generated by AI based on customer reviews.
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.if i can put 0 stars i would, I rather go with a mac. This computer defective, screen freezes where i have to reconnect and disconnect display hdmi cable for it to work, Everytime it restarts or click anything, screen freezes.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There ChristopherS,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware Aurora R13 Gaming Desktop. We are sorry to hear that you are experiencing an issue with your screen freezing. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided a troubleshooting link to help resolve your issue.
Screen Troubleshooting Link: https://dell.to/3GlWafz
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer, just what my Son needed. It was easy to set up and easy to set update later.
I would recommend this to a friendDon't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the most trash pc I have ever used, first week everything runs ok, but after a few weeks it gets really slow and hot
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
We appreciate you taking the time to leave us your review. We are sorry to hear that you are experiencing overheating and slow performance issues with your Alienware Aurora R13 gaming computer. Feedback like yours helps us improve our current and future products.
Below I have provided troubleshooting instructions with the full article that can help resolve overheating issues:
1. Update the system BIOS.
2. Make sure the system is in a well-ventilated area.
3. Use laptops on flat surfaces to improve airflow. Hard table tops are recommended and avoid using any type of cloth or any other soft material under the laptop.
4. For desktop systems make sure there is enough clearance around the system to allow the air to flow. If the system is in an enclosure try to move it to a more ventilated area for testing.
5. Check that the air vents are clean and that there is nothing obstructing them.
6. You can reset your BIOS settings to undo any changes that could be causing the system to overheat.
7. Disable NVIDIA G SYNC and run a stress test using SupportAssist.
8. Navigate to the Thermal Controls in the Alienware Command Center, which is found under the Fusion tab. There you can adjust the thermal control of system fans and change the status of active venting. This link is for the Alienware Command Center Quick Guide, where you can find a video to explain how to use the Manual Mode for the Thermal Controls: https://dell.to/3nZtYDm.
Alienware System Overheats or Shuts Down: https://dell.to/3nmRfiZ
To help troubleshoot slow performance, please follow these steps:
1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
2. Restart the computer
3. Run a hardware diagnostic test
4. Scan your computer for malware
5. Restore the computer using Windows System Restore
6. Restore the computer to factory default settings
You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Should you need further assistance, please contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Katarina@Dell
Wireless issue right out of the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer had an issue right out of the box. You have to go through a set up process before Windows even loads where it checks your wireless connections and you can go online. Initially it found my router and I entered the password, but then unexplainedly it went through the procedure again. This time, however it couldnt find any wireless connections. This is a problem because if you don't connect on this screen, you are stuck and cannot advance or go to Windows. Tech support could not fix the problem. For a $2,000 computer this is not acceptable.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello There 4kpowerhouse,
We want to thank you for taking the time to leave us a review of your Alienware Aurora R13 Gaming Laptop. We are sorry to hear that you are experiencing an issue with wireless connectivity. That is not the type of feedback we like to hear from our customers. I have provided troubleshooting steps below to assist you in connecting to the Wi-Fi.
Here are the steps to help resolve your wifi connection issue:
1. Download and install the latest Wireless Card driver. After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router, and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left-side navigation pane, click on Change Adapter Settings
9. Right-click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode.
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed.
14.Internet speed can be tested at http://speedtest.net.
Wireless Networking Usage and Troubleshooting Guide: https://dell.to/2RefLVN
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell
- Cons mentioned:Power supply
SCAM. Stay Away from Alienware/DELL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Want to know how an Alienware (or any Dell) is built? Take any generic Dell/HP garbage tier, dirt cheap chassis from the 1990s, and strap a giant piece of plastic to it. So much for “environmentally friendly initiatives”, Dell. How is a propreitary motherboard/case AND power supply (you get with Alienware) good for the environment? These probably go in the dumpster when something breaks because the avg user wont want to spend hundreds at a minimum for a propreitary OEM replacement. With DELL/Alienware, youre effectively paying for an i7/i9/DDR5, yet you will get i5/i7/DDR4 performance (down a tier from which you paid) and a 120mm AIO WILL thermal throttle on anything higher than a non-k i5 or newer Intel chip. GARBAGE, TRASH, should not be legal for sale, frankly. As they’re selling you e-waste strapped to a 1990s chassis with platic strapped to it. If thats what you want to spend 2,000 USD on, more power to you?!? I guess. Otherwise youll be better off with Ibuypower, Cyber, Powerspec, Maingear, Digital Storm, etc.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello There TomR,
Thank you for taking the time to leave a review of your Alienware Aurora R13 Gaming Desktop. We are sorry to hear that you are not completely satisfied with the build quality of your device. That is not the type of feedback we like to hear from our customers, or the type of products Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell
Poor warranty service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dell won't honor the terms of the warranty. They refuse to send a technician to repair mine. They diagnosed the problem and said they'd send a tech -- I took two days off waiting for them and no show. Technician lied and closed said they did the work and closed my ticket. Now I'm fighting with Dell to get it fixed -- they want me to mail it to them to get repaied.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There BrentS,
Thank you for taking the time to leave a review of your Alienware Aurora R13 Gaming Desktop. We are sorry to hear that you are experiencing an issue with our Dell Support Team. That is not the type of feedback we like to hear from our customers, or the type of support Dell intends to deliver. We would love to help you. At your convenience we recommend reaching out to a member of our support team with the toll-free number or chat link below.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Price
Trash PC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.$2000+ down the drain. This PC shuts down on its on while playing certain games and then fails to display the windows screen. I’ve even had tech support come over and swap out graphics card and only worked for a couple months. I would never buy an Alienware again. Worst over priced PC’s and moronic tech support via phone.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Crig,
We would like to thank you for taking the time to leave us your review. We are sorry to hear that you experienced issues with your Alienware Aurora R13 gaming desktop computer because it was shutting down unexpectedly. We apologize that the Dell Support Team member was not able to help you to resolve this issue to your satisfaction.
This is certainly not the experience we like to hear from our customers. We will share your feedback with our quality team so that improvements can be made to our current and future products and services.
I have provided troubleshooting steps with the full article that can help resolve the issue:
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall, and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.
Computer restarts or shuts down intermittently, locks up, stops responding or an error occurs: https://dell.to/33Y2KFn
If you continue to experience this issue, please reach out to Dell Support directly by using the information provided below. We hope that the next representative you speak with can help resolve your concerns.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Katarina@Dell
R13 … junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash…. Had issues with it the entire time ive had it tearing it down now just to take out components to make a frankenstein that actually works
No, I would not recommend this to a friendStay Away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor and stay very far from alienware. The PC's are junk, poorly designed, only use dell parts, and customer service is poor. It will be much easier to build your own PC, and you will be able to upgrade it as well. I got an alienware in 2021. Never got it to work properly, waste of 2k.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hey There DouglasH,,
We appreciate you taking the time to leave us a review of your Alienware Aurora R13 Gaming Desktop. We are sorry to hear that you are not completely satisfied with the build quality of your device. That is not the type of feedback Dell likes to hear from our customers or the type of product we intend to deliver. We have noted the details of your statement and will use them to help improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell