Customer Ratings & Reviews
- Model:
- AWAUR15-7258WHT-PUS
- SKU:
- 6530834
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the Aurora R15's performance and its effective liquid cooling system, which contributes to its quiet operation. However, customers are negative about the limited RAM and some issues with the GPU, along with concerns about the system's price. Several users also reported inconsistencies between advertised RAM specifications and the actual product.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Noise level
Huge upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Super quiet. Video card graphics are amazing
I would recommend this to a friend GREAT Deal!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've always wanted an Alienware since I was kid and this did not disappoint. Definitely a bit of an overkill for my first gaming pc but I love it, specially at the discounted price I got it for.
I would recommend this to a friend- Cons mentioned:Gpu
Clown Show
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer wasn't working right out of the box. In the 6 weeks I have had this I have spend several hours with technicians from the other side of the globe trying to get the thing to function properly. They keep doing the same routine and it doesn't help the problems. They sent one tech to replace the 4080 and it didn't make any difference. The tech said if that didn't solve the issue computer should be replaced. I have tried to get Dell to replace the computer and they ignore the request. But they do ask me to upgrade my warranty for a fee. Clown show.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello JeffM,
Thank you for taking the time to leave a review of your Alienware Aurora R15 Gaming Desktop. We are sorry to hear that your device was not working out of the box. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We would love to help you but will need a little more information. We have noted the details of your statement and will use them to improve current and future products. Below I have provided the toll-free number and chat link for our Dell Support team. We recommend reaching out to them at your convenience so that we can help you resolve your issue.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Gaming pc
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok for a 4080 really just buying the brand “Alienware”
No, I would not recommend this to a friendGreat pc
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have ordered many prebuilt from hp omen to lenovo legion to corsair and now alienware. I have to say out of all new pcs in my house. I prefer this one hands down. Plus the lighting is pretty awesome.
I would recommend this to a friend- Cons mentioned:Gpu
QC//hardware issues possibly with GPU or MoBo?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return -- Dell support unable to resolve issues with display output signal failing / not recognizing monitor was connected -- sometimes even before we could log on. Even attempted to remove/reconnect GPU after resetting BIOS and other possible fixes. Seems to be a build QC or hardware issue, but not one we were willing to risk continuing to present problems even if we could get it temporarily resolved. .
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings Chris & Tiff,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware Aurora R15 gaming desktop. We are sorry to hear that you were having an issue with your device and made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you still experience any issues or need further assistance, please reach out to us at: https://bit.ly/DellSupportTeam
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Constant crashing. Had to return it after a day
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im not sure what the issue was with this particular machine, perhaps some type of faulty hardware, but it kept crashing with carious BSOD eve ts; even after several factory restores. In fact, it would sometimes crash during the restoration process.. But it was used machine, and I'm guessing the previous buyer had the same issue. Bb was good with the retuen
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi DameC,
Thank you for taking the time to leave a review of your Alienware Aurora R15 gaming desktop. We are sorry to hear that you were experiencing an issue with BSOD and your system crashing, and you made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues or need further assistance, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
A beast in a box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this and have 0 regrets plays everything on max graphic with 0 lag and ive had no issues so far and ive had it for some time now
I would recommend this to a friendSurprised!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great right out of the box! The temps have been solid no issues with rattling on mine. This is my first Alienware PC and have not been disappointed. Solid pre built PC
I would recommend this to a friend- Cons mentioned:Price
Well..so much for that birthday present
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd give zero stars if i could. DO NOT WASTE YOUR MONEY ON OVER PRICED PAPERWEIGHTS! I've wanted an Alien for a long time and never heard of the blue screen of death thats apparently COMMON WITH THEM!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There AnnG,
We want to thank you for taking the time to leave us your review. We sincerely apologize for the blue screen issues you are experiencing with your Alienware Aurora R15 gaming desktop. Your feedback about discrepancies in our products and services helps us improve with future developments. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your issue:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3xcCmaM
You can read the full article on solving PC blue screen issues here: http://dell.to/2u98Cct
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam.
We look forward to making this right for you!
If you need further assistance, we recommend using the toll-free number or chat link below to reach a member of our Dell Support Team.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Awesome purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for what comes in the box. Easy setup and ready to start playing right away.
I would recommend this to a friendPretty good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not noise, fast, the best pc gammer so far. Open box goos price !!!
I would recommend this to a friendGreat computer!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this computer for an awesome deal, I do not regret anything. 10/10 recommend.
I would recommend this to a friendAmazing PC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best PC Period!!! Superior quality bar none!!! Great purchase
I would recommend this to a friendGreat purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase! Just getting into PC gaming and couldn’t be happier.
I would recommend this to a friendDid not power on
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New computer did not want to power on. Best buy accepted the return 0 hassle
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello There twthatezzy,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware R15 gaming desktop. We are sorry to hear that your device would not power on and you made the decision to return it. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Don’t do it……no really
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please, don’t buy this and learn from the internet on how poorly these are made
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 25 days px wont start. They should be aware of issues like this and recall them
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Freibel,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware Aurora r15 gaming desktop. We are sorry to hear that your device is showing no sign of power. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided a troubleshooting link to help resolve your issue.
No Power Troubleshooting Link: https://rebrand.ly/fqsok2n
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Performance
Worth it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has given NEW life to old games and exceed my expectations. I would have loved to buy a customized machine but this is the next best thing. It also LOOKS real cool.
I would recommend this to a friend - Cons mentioned:Gpu, Ram
Cheapest make
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy pre built pcs they use cheapest case , power supply , ram , cooler and motherboard…. Its waste of money
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings Prith,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware R15 gaming desktop. We are sorry to hear that you are not completely satisfied with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell