Customer Ratings & Reviews
- Model:
- AWAUR16-9261BLK-PUS
- SKU:
- 6562058
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers appreciate the Aurora R16's exceptional performance and impressive graphics capabilities, frequently citing its ability to handle demanding games and applications smoothly. Many also find the price to be competitive for the level of performance offered, while some note the system's quiet operation. However, a few users have reported experiencing issues with memory and the processor.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Speed
Very powerful pc
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, very fast and smooth gameplay and reloads
I would recommend this to a friend Never Trusting Alienware/Dell Again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has been non-stop problems since I purchased this PC with most issues - even wide reaching and publicly acknowledged ones - leaving me without a working desktop while I had to wait for parts to become available or while they decided if the issue was their fault. In the end they always deemed it their issue and refurbished parts were used for repairs. Now in under a year since the repair their refurbished parts have failed and they are not helping since the entire PC is not under warranty now. Avoid Dell/Alienware if you can.
No, I would not recommend this to a friendMy Alienware tower.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system powerful,loaded with gaming capabilites that any gamer would love. A must for anyone looking for a PC that will take care all of your personel home office needs and fill that love of gaming that we all have deep inside!
I would recommend this to a friendGreat Alienware computer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned many Alienware computers and this is the best hands down. They finally made one that is straightforward in design. I added another module (NVme) and it was simple. The rgb lighting is minimal but looks great.
I would recommend this to a friend- Cons mentioned:Processor issues
JUNK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept crashing after purchasing! After 2 days of troubleshooting was told by Geek Squad that they would have to return it to manufacturer to be fixed. Ended up returning and got something different. Waste of my time!
No, I would not recommend this to a friend Good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its been a good computer so far. Used only for gaming.
I would recommend this to a friendCrash, Crash, Crash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.there wasnt a game this thing wouldnt crash multiple times.......some names just dont hold weight in the game anymore but i blame it on 14th gen intel cpu's tbh
No, I would not recommend this to a friendAlien Aurora gaming desktop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super gaming experience!!! Best one I've ever had and worth the money!
I would recommend this to a friendGood buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, computer, purchase at a sale price, perfect for what I purchased for.
I would recommend this to a friendAwesome system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rhis built is great for some of the new titles that sre out now. highly recommended for the price
I would recommend this to a friendPiece of junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this piece of crap zero stars I would. DO NOT BUY THIS PC! Mine crashed constantly on every game I owned. It can’t keep itself cool and runs hot. Don’t waste your money. I returned mine and built the same pc specs for 600 cheaper.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There Brandon,
Thank you for taking the time to leave a review of your Alienware Aurora R16 desktop. We are sorry to hear that you were experiencing an issue with your system crashing and the system temperature of your device and made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, please reach out to us at: https://bit.ly/DellSupportTeam.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great computer for a awesome deal thats why we bought it from best buy.
I would recommend this to a friendThink Twice abouth the Price. Bad NIC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.of all things to go south, the NIC card. After cable change and network trouble shooting, it is the on board NIC itself. I check the internet and it turns out to be a known problem with killer E3100 2.5 gp ethernet. Sort of dissapointed with that considering the cost. I bypassed the Killer E3100 and just hooked up the usb 3.0 and got my gigabit speed back. the onboard NIC will sometimes work and sometimes just drops to 100 Mbp. Trust me I tried about everything from Disable-Enable, uninstall the drivers and reinstall, updates ect. This problem comes and goes hence the difficutlty of troubleshooting.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi StevenG,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware Aurora R16 Desktop. We are sorry to hear that you are experiencing an issue with your NIC card. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products. Below I have provided a link with frequently asked questions and resolutions to assist you with your device.
NIC Card Troubleshooting Link: https://bit.ly/3TwptDd
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
very bad
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your time and money buying this type of PC. I started having problems after six months of use. I have taken it to Best Buy for repair 4 times and still have the same problem. Blue screens, crashes in games. To me this PC is overrated.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear RaimyS,
Thank you for taking the time to leave us your review. We sincerely apologize for the heating issue you have encountered with your Alienware Aurora R16 Gaming Desktop. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver.
We have noted the details of your statement, and your feedback will be shared with our quality team for consideration in future improvements. We always strive to get better, and reviews like yours are helping develop products our customers love.
Below I have provided troubleshooting instructions with the full articles that can help resolve this issue.
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://url.dell.com/33eace
You can read the full article on solving PC blue screen issues here: http://dell.to/2u98Cct
If you continue to experience any issues or require further assistance, please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Disappointed and Inconvenienced
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it for the first 3 month and then the graphic card went out. It was a month past the return date. It has been shipped out for repair. I use the computer for work, so this is very inconvenient, and I am very disappointed.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There SonyaS,
Thank you for taking the time to leave a review of your Alienware Aurora R16 Desktop. We are sorry to hear that you were experiencing an issue with your graphic card and had to send your device back for repair. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, please reach out to us at: https://bit.ly/DellSupportTeam.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im gonna return mine because it keeps on over heating, throttling and stuttering. I got the i9 14900K rtx4080
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi CJCJ
We are sorry to hear that you have decided to return your Alienware Aurora R16 Desktop. We can assure you that Dell takes pride in manufacturing quality products. Even if this particular product was not the right fit for you we hope that you will consider Dell in the future when you make your next system purchase.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Jay@Dell
- Pros mentioned:Graphics, Performance
Top Tier Gaming PC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recently got the Alienware R16 with i9 and RTX 4080 and it's a game-changer. The performance is out of this world - handles all my games flawlessly. The graphics are crystal, and the i9 keeps everything running like a dream. Love the new design because it looks sleek, and definitely has that Alienware vibe. Yeah, it was pricey, but for this level of gaming power, I'd say it's worth every penny. Totally in love with this machine!
I would recommend this to a friend - Pros mentioned:Noise level
Best pc ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First time buying a pc and love it so much very quiet and rtx 4080 runs my games so good and 2 tb of space is amazing plus the 14 gen 19-14900kf is a rlly good intel core i can tell its water cooled and doesnt overheat
I would recommend this to a friend - Pros mentioned:Performance
Tank pc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Godlike pc, got this on a discount too. Running games on max settings with great fps and even able to stream perfectly! ttv/dcv1337
I would recommend this to a friend Games Crash Constantly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't gotten the issue resolved with Dell Support but I'm currently unable to play games on this machine. I'm past the return period and every game I try to play crashes. This issue is worth looking up before purchasing this item because several others are also experiencing it. Very disappointed.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear JoshuaC,
We appreciate you taking the time to leave us your review. We sincerely apologize for the crashing issues that you are experiencing with your Alienware Aurora R16 desktop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your crashing issue:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3khR75H
You can read the full article on solving PC crashing issues here: http://dell.to/2u98Cct
If you still experience any issues after you have finished troubleshooting your device using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell