Customer Ratings & Reviews
- Model:
- AWAUR7-7999SLV-PUS
- SKU:
- 6155310
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the Aurora R7's impressive performance and high-quality graphics, frequently praising its speed and visual capabilities. Many appreciate the quiet operation and the system's excellent cooling, even during demanding tasks. While some users noted concerns about the hard drive and power supply, the overall positive feedback highlights the machine's value and build quality. Positive comments also frequently mentioned the included Optane memory and customizable lighting.
This summary was generated by AI based on customer reviews.
Dell no longer supports the R7.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I owned this particular model for the last four years. I upgraded it from at 1070 gtx to a 2080 super rtx and added a couple of ssd drives to it. The Dell decided they aren't supporting any previous model Aurora systems up to the R7. They still support the R8 and up to this day. So if you're going to buy something like this and then upgrade, be aware of Dell's policies.
No, I would not recommend this to a friend- Cons mentioned:Hard drive
Crashed Twice! TOTAL PIECE OF JUNK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total waste of money! Crashed twice in 4 months, sent it in for repair after nearly 6 hours of over the phone technical support who had no clue how to fix it. Promised 3-5 day turnaround time . Sent it in, 3 weeks later I received it back. Plugged it in. BRAND NEW HARD DRIVE AND STILL DOESN'T WORK. DELL REFUSES TO REPLACE IT AND I HAVE TO HAVE A REPAIR PERSON COME OUT TO FIX IT. SAVE YOUR MONEY PEOPLE!!!! Filed a Better Business Complaint, I'm so upset.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Photog,
We're sorry to hear about the problems that you've had with your Alienware computer so far. You can feel free to reach out to Alienware's Technical Support Team via Email - [email protected]. Please use the username from this review as the subject line of your Email.
Dell also offers a One Year Limited Warranty on our products that you can read more about here: http://dell.to/2tNsVOs. We hope that you will be able to resolve the issues that you are having soon.
Best,
Bryan
1-800-254-3692
Not that good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it 1 months ago. It started an issue that causes me to not see screen very well. Also I recommend IBUYPOWER, or CYBERPOWERPC.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Deniz,
Thanks for your review. We're sorry to hear about the problems that you are having with your monitor. We'd recommend reaching out to Dell's Technical Support Team for additional assistance: http://dell.to/2sH7Qlm.
Best,
Bryan
1-800-624-9896
Slow, Beaten by my alpha with I3 4gb ram
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchase May 14, 2018 upgraded to 512 ssd. cloned and booted in ssd never comes close to my 4 year old alpha with intel i3 with 4gb of ram. A 4 yr old beat a $1500 with i7, 16gb of ram and intel optain memory. This is just a piece of crap. As i figured how to boot in my ssd that installed, Dell wants me to pay $129 for the service just to change the boot set up. Dell is just a joke. An overprice desktop with garbage components.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .orak,
Thanks for your review and we're sorry to hear that you are unhappy with the performance of your new Alienware desktop. We'd recommend running the Windows Performance Troubleshooter to see if there are any other ways that you can help speed up your computer:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
You can also reach out to our Alienware Support Team via Email - [email protected]. Please use your username from this review in the subject line of your Email.
We hope that your computer will perform the way you'd like it to soon.
Best,
Bryan
1-800-254-3692
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total garbage. This machine bricked after a few months of use, the baked in BIOS on the motherboard was the cause of the first bricking. The machine just recently bricked its pants again, some 5 months later and I honestly can't say what the cause is, but am currently working on it. I've never had this much trouble with a PC and I'll never buy an Alienware again. Don't bother, just build your own.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Mike,
Thanks for your review of your Alienware Desktop. We are very sorry to hear about the trouble that you've been having. We'd recommend that you reach out to our Alienware Support Team via Email for additional assistance: [email protected]. Please use your username from this review as the subject line of your Email.
Best,
Bryan
1-800-254-3692
Broken in less than 24 Hours
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not even had this computer 24 hours and the graphics card is going bad I know this because the screen is flickering lines of green and on boot up you get a white screen with green pixels and fuzz like a old tv not worth the money I paid for this machine very angry will not buy dell/Alienware again would not recommend this to anyone
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Fallout43Dr,
We're very sorry to hear about the screen flickering that you're experiencing. We'd recommend that you reach out to our Alienware Support team for additional assistance: http://bit.ly/2GaIi7T. You can also reach out via Email - [email protected]. Please use your username from this review as the subject line of your Email. We hope that our support team will be able to resolve the issues you're facing.
Best,
Bryan
1-800-624-9896
Avoid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got a blue screen on the first one about 15 seconds after starting the computer. I unsuccessfully tried multiple times to restart it. I returned it for another one and received a message that the CPU pump failed. I returned the second one and got the HP Omen. So far all is well...
No, I would not recommend this to a friendwow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.what a joke of a computer. started to slow down after 1 month. i can barely get a consistent fps on any game. if you for some reason want to invest money in a faulty computer don't make a mistake like i did and not get a warranty.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello cam1565,
We're sorry to hear that your computer is running slow for you. Please feel free to reach out to our Alienware Support Team via Email - [email protected]. Please use your username from this review as the subject for your Email.
If you'd like to run the Windows Performance Troubleshooter you may find ways to speed up your computer:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
Best,
Bryan
1-800-254-3692