Customer Ratings & Reviews

So basically the first one I bought got returned within a couple of days. The front fan/pump started to sound like a helicopter. The second system was much better but had an issue with the bios after a couple days, which I fixed but it kept making weird sounds as well. Also the system seemed like it came with alot of unnecessary bloatware. Stock keyboard and mouse was laughable at best. I know they're stock but it could have given you something a little better for the price you pay. The Alienware Fx editior seems like it also took up alot of resources to monitor the temps and change the color of the outer case. But it aslo came with another 3rd party temp monitor...so I don't understand the theory. Overall it did the job but you're paying for the name... Look elsewhere first. Make this a last resort and buy with caution.

I always wanted it and it was worth every penny had not had any issues runs amazing

When I first got Aurora R7, I thought it was a good buy for the money, but after only a few months, the computer did a software update and crashed. I talked with Dell tech support and the only solution was to completely reformat the hard drive and start with a new install of Windows 10. This would be okay, if is wasn't for the loss of about half of my programs, including the free Crew game that came with the purchase. I would recommend that you find another gaming system that isn't "Dell." Dell may have great technical support, but it is due to the fact that they get a lot of practice. I know I won't buy another piece of unstable junk from them again!

Honestly it’s just okay the case isn’t durable at all having to replace two pieces due to the fact they will not go back on correctly after taking it apart to clean all the fans I think it is fast it hasn’t failed me internally but the case itself needs a massive overhaul looks killer but horrible design make all the taps more durable make it a thicker plastic or have it metal like the right side door all the way around and the reason I wouldn’t recommend this to a friend is because it will break when you go to take it apart and clean alll the fans out even if you follow alienwares instructions and I am still waiting on my reply from them because I am trying to order the two pieces that decided to break because of the poor quality of the case

I’ve had this computer for a king time and it runs flawlessly. From playing games to video editing. I’ve never had an issue with this PC. It’s extremely well built

This gaming desktop is really well built and has really good specs. I can play any game on ultra settings on 1080p or 1444p. The only thing lacking is the design. I feel like it is a little outdated and needs a more refreshing look.

This is my first gaming PC and I heard Alienware was a great brand so I invested in it. 3 months after owning the PC I contacted Dell because the computer crashed and could not repair itself. Dell was very helpful in sending a technician to replace the hardrive however I didn't expect issues so soon especially in replacing the hardrive. I thought the high price I paid was worth alienware's reputation of quality but all I have now is regrets. I'm worried about the future of my investment if I'm having issues this early.

If I could put zero star I would! OS problems after one month. Had to deal with Dell’s pathetic customer disservice. Toshiba Hard drive failure. I had to pay to replace the hard drive myself. Will never purchase Dell again.

So I purchased the Aurora R7 about a month and a half ago. On the last day of my return policy (30 days) the computer would not load the OS fully. It would stop at the login screen for windows then power cycle. I spent 4 hours on the phone with Dell tech support and they told me that it would need to be replaced. I took the computer back and Best Buy was giving me issues about returning it. After spending over an hour in Best Best trying to get it exchanged they finally did it. After 3 weeks of having the replacement I just got a notification that the CPU water pump went out. I opened the Alienware Control Center and all of the fans and sensors are malfunctioning now.... I went online followed steps to try to resolve the situation. I contacted Dell support and received the same great experience (sarcasm) that I received the last time. I am about to head into Best Buy to get the computer exchanged for a different computer entirely... wish me luck!

I've never had so much trouble with a computer. I am on my second alienware aurora pc within a month and i just got home from work and it has the same problem as the last one did, it malfunction internally and will not display, or turn on equipment such as the mouse, speaker or keyboard. I got my computer 9 days ago and it already has crashed, the one before was 14 days. It is a great looking computer, but for working on and liability, I would rather go to the library than purchase this one again. I am a youtuber, I make youtube videos and post them to youtube, and my computer is the life source of my operation/career and this computer cannot withstand it. If you do purchase this, you are gambling. Make sure to get the extended warranty just incase so you can take it back when and if, it malfunctions like mine.

Greetings , stay away from pre built gaming desktops , unless you buy geek squad warranty , i purchased my aurora r7 less than 2 months and I’m Running problems with windows 10, I paid 1699.00 , I can’t even return it , Best Buy said just 15 days return policy , go and build your own gaming pc and don’t do the same mistake that I did, good luck.

This computer is bad it is so slow i cant even play roblwox i cant play minecwaft it is so bad dont sell me this it sucwks it is so mean it bullie be no u compoter no buy it is skam

I’ve owned this pc for about two months and it crashes at least once a week, buy something else