Customer Ratings & Reviews

head set didn't work out No sound feedback on conference calls. Best buy 2 week return policy was impossible to abide because of crazy long lines or my store closed during the day for no posted reason. Now I'm stuck with product I can't use and I need to purchase another headset that works. I'll never set foot in Best Buy again - why too much hassle. Rip off, lousy service

As a gamer that plays multiplayer games that require communication, you need to have a reliable headset. I used the Alienware headset for about 12 hours and had great results. I use discord as primary source of communication with other players. I ran two raids in Destiny 2 (which requires a lot of player communication) and PVP games making callouts. The players that I played with said that my voice through the microphone sounded crisp and clear. I didn't experience any voice cut-out. The 7.1 sound that comes through the headset also is very good. I knew which way to turn my character based on the sound coming through my earbuds. Last, but definitely not least, these headphones were very comfortable. I played for roughly 12 hours using these and did not experience any discomfort. If you're looking for a crisp and reliable wired headset, I recommend giving these Alienware headphone a try.

These headphones are perfect. So comfortable and the swivels will conform to any size head. I have a small head and have had issues over the years finding headphones that fit this nicely. I love over the ear headphones and these block out virtually all the outside noise. I have the USB cord plugged in to my computer and use the 3/8 jack for my laptop. Since the USB is plugged into the back of my PC, not having to unplug from there to use them somewhere else is a great feature since they unplug right at one of the headphone cups. Easy swapping. Sound quality is top notch on both my systems. Especially the laptop. Just watched The Dirt on Netflix and songs sounded incredible. Great bass response and crystal clear highs. Watching movies with headphones on is the audio equivalent of HD video. If you never tried it, try it. Love these!!

Kept coming over the mic as if I was under water. Couldn’t resolve the issue so I returned it.

Mic will slip back into headphones and not come back out

Product itself is great for Alienware. Don't have any FX which is kind of a bummer. I got mine open box and it was supposed to have all original items but I'm guessing previous handlers were able to swipe the Y cable which I didn't know was missing because there were no manuals but yeah bummer on my part.

I have small ears but this was small and tight I like different once that are much more louse and comfortable

Did homework with research with these. Trying to buy impressive Christmas present for son. When he tried on. Was discovered that the headset is not adjustable. The ear part twists however the band does not adjust at all. I personally was very confused by this. I though surely it slides somehow. But it did not. Very disappointed

This is a good product. I am not an avid gamer but this is not my first gaming headset either. Overall, I thought that it was quite comfortable. There is flexibility in the physical contours of the set. It comes with several input options and wires like USB, twin jack, single jack etc. Though it is not noise cancelling yet I thought that it had a good way of cancelling outside noise. I loved the microphone. It is crisp and precise. It is not that heavy but can it be lighter? Of course it is not wireless and you are saving in that regard. I would recommend this product provided the price point remains at the current level.

Microphone broke after a couple of day of average use. Was not abused!

We gave these to my son for his birthday. Upon opening the package my wife held the headphones and looked at me "oh my gosh, can I have them instead?" :D They are insanely lightweight and the overhead band has a foam cushion that makes them easily all-day wearable. My son states that never before has he felt like he was actually *in* the game like with these headphones (and he's used some high-end Turtle Beach ones in the past!). Highly recommended. The only caveat is, according to my son, they don't have an adjustment at the earpiece level for head size (where they would lengthen/shorten based on different needs).

After using these for about a week, I can firmly say that these will be my go to for gaming. I used them on my Playstation 4 via the 3.5mm cable that was included. They sound great. Noise isolation/cancellation is excellent. The sound they produce is amazing. I used them for a few hours each time, and had no fatigue. Call of Duty and Destiny 2 were a pleasure with this headset. I haven't used them via the USB cable yet or the split 3.5mm adapter, but I can attest that you will not regret this purchase. I have the turtle beach headphones as well, and these sound and feel better. Amazing job Alienware!

The headphone microphone is faulty.. I went to this best place to change it. best buy said that he won't be able to exchange and refund... and you're asking for an opinion on the product... shame on you.

They fricking suck. The sound and mic quality is constantly changing, the command center is fricking useless, and they just stop working every now and then, I didn't do anything to them and I've kept them safe so I didn't break them.

Do not buy this headset. I bought it to use for my PS4 and it has a terrible echo. Tried calling Alienware and Dell support for weeks and they were incredible unhelpful. Just stay away.

I purchased these head phones for a christmas present and the microphone stopped working March 2021. For the price I paid they should of lasted a lot longer.

I bought these headphones for my son for his birthday which was September 28th and the microphone is already broken on them

I have tested and or owed so many headsets that I have lost count on how many I actually have currently. But I promise I will not forget these anytime soon. Alienware is a name that is synonymous with superior and their adaptation into the gaming headset world is true to their name. Right out of the box I knew I had struck gold; these things look sick and feel well built. I have primarily used these on my gaming laptop (not Alienware :^( to play games, and stream media but have also made them my daily driver for Xbox as well. I have high end products like Bowers & Wilkins, Sony, Astro, and Turtle Beach just to name a few and I would put these up to any of them (disclaimer, these reduce sound but do not have outside noise reduction like some of the ones I rattled off). I took these on a plane trip, and they were quite the topic of conversation since the alien logo is VERY recognizable to the those of us who are initiated. Moreover, they were very pleasing to use on the plane too, since they have large 50mm ear cones and are universally 3.5mm cored. These are legit and you won't be disappointed (imo).

Hard headset for 16 days mic stopped working, For some raseon you have to use 50 characters

This headset sounds great for the price. The setup was easy and quick. These were surprisingly comfortable for the size. There are no cons for this headset. When I have more time I will try to use this with my gaming consoles.