Customer Ratings & Reviews
- Model:
- AW510H-L
- SKU:
- 6397796
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the superb sound quality and comfortable design of the AW510H Wired 7.1 Gaming Headset. Many also highlight the convenient retractable microphone and lightweight feel, making it enjoyable for extended use. However, some users found the fit to be inconsistent and reported issues with bass levels and overall volume. A few customers also felt the price point was somewhat high.
This summary was generated by AI based on customer reviews.
great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaawesomeeee
I would recommend this to a friendbuy it you won’t regret it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this gaming headset is pretty good i would def recommend
I would recommend this to a friendCool headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the headset but wish I can hear enemy steps better.
I would recommend this to a friendGreat
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset, wish it had a wireless option/upgrade
I would recommend this to a friendGreat headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones at a very convenience price…!
I would recommend this to a friendAwesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing and overall just good to use and easy to access
I would recommend this to a friendGreat
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product it worked well and did its job it needed
I would recommend this to a friendAlienware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this item so much it is the best headset ever
I would recommend this to a friendheadset
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got this for my husband and he loves it just what he wanted
I would recommend this to a friendExcelent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent !!! easy to use and great look headphones
I would recommend this to a friendAwesome headset!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality it was a nice gift to my son. Thank you! :)
I would recommend this to a friendGood purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves this headset..........................
I would recommend this to a friendAll around good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got what I wanted in short time and great condition
I would recommend this to a friendVerry good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and good looking headset,my daughter like it.
I would recommend this to a friendOkay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for my pc when I first got it, after a few months it would kick in and out a lot. It got to the point where it just wouldn’t connect to my pc. Not sure if it was defective or if it’s a common problem.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Sneeky1,
Thanks for your feedback about your headset. Please take a moment to read the troubleshooting guide for your headset here: http://dell.to/2KqcYZi.
Best,
Bryan
1-800-624-9896
- Cons mentioned:Volume
Subpar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subpar sound quality for a $100 headset. The max volume was also not very loud at all. Many better options than this in the $100 price range.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Alister,
Thank you for taking the time to leave us your review. We are sorry to hear you are having trouble with the sound quality and volume of your Alienware Gaming Headset. Below I have provided the instructions for adjusting the volume of your headset, along with a link to the User's Guide, where these instructions can be found on page 15.
Adjusting the volume
Use the volume control wheel on the audio cable or the volume (+/-) buttons
on the USB cable with DAC to adjust the speaker volume.
In the audio cable, scroll the volume control wheel up to increase the volume, or
down to decrease the volume.
In the USB cable with DAC, press the volume (+) button to increase the volume,
or the volume (-) button to decrease the volume.
User's Guide: https://dell.to/3AeKfvZ
After utilizing the troubleshooting options provided, if the problem persists, please reach out to our support team here: https://bit.ly/DellSupportTeam.
Best,
Ashley@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
- Pros mentioned:Comfort, Design, Sound quality
Great Comfort and Sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The comfort and design are very nice for extended gameplay. I used them for a few hours at a time and did not experience any ear fatigue. Once i delved into the 3 hour range i did feel a little bit of discomfort but the memory foam is very comfortable. The design does look very sharp, i am not a huge dell fan but these are pretty sharp! The microphone design is pretty slick and it is clear when talking online. The sound quality, which is the whole point of these headphones is about what i expected for the price point and the design. I have trouble distinguishing the 7.1 sound but it becomes apparent when it comes to the faintest of background sounds in the game play. it does help give you a feel of anxiety when in the huge battles and you hear the bullets whizzing by or the explosions all around you. It is a huge plus for gamers that don't want to break the bank. The sounds are crisp and the bass is very decent! Definitely recommend it.
I would recommend this to a friend as a backup headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is def not my fave headset no noise canceling headset for the price it should, but it wired so you dont have to worry about a battery, i have one as a backup headset
I would recommend this to a friendBrand response from YourDellTeam
Posted .NERO645,
Thanks for your review. If you have any technical questions about your headset you can always check our Product Support Page here: https://dell.to/3btWnMQ.
Best,
Bryan
1-800-624-9896
Joedaddy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent headphones but randomly can be difficult to connect and the mic will randomly make your voice too quiet to hear
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Joedaddy8311,
We appreciate you taking the time to leave us your review. We apologize for the issues you have had with your Alienware Gaming Headset. We do recommend making sure you have the drivers for your headset downloaded and up to date. I have provided a link to the Drivers and Downloads page for your device so you can check for and do any applicable installations and/or updates. I have also given you a link to the User's Guide.
Drivers and Downloads Page: https://dell.to/3ETvPBY
User's Guide: https://dell.to/3t16B2a
If you still experience these problems after you have finished troubleshooting your headset, please feel free to reach out to our support team here: .https://bit.ly/DellSupportTeam
Should you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
Eh
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset, the alienware command center just sucks. Thats the only skftware you can control it with.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Rebel0531,
Thank you for your valued feedback. We apologize for the issues you have had with the Alienware Command Center for your Gaming Headset. Below I have provided a link to the Drivers and Downloads page for your device so you can check for and do any applicable updates to the Alienware Command Center software.
Drivers and Downloads Page: https://dell.to/2XjBFNg
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell