Customer Ratings & Reviews

I've always wanted an Alienware laptop since I was 13 (I'm an adult now). I'm glad I got mine in this era of technology because now the design is so sleek and slim. The lights on this laptop are beautiful and you can do some customizing with them. The graphics are amazing. I've played console my whole life but this laptop has pretty much changed that now. The battery life is really short tho, but the charging brick isn't bulky and huge so it makes it pretty easy for taking on the go if you need to. The fans are a bit loud also but I pretty much expected that on a strong gaming laptop. I may need more memory for games in the near future tho. But overall I'm very happy and amazed with this laptop.

This is a great laptop. The design of the body is very modern and nice. This runs smoothly and is quick. The graphics and screen are also great. And the speakers are better than on my previous gaming laptop.

Hands down a great little laptop! Everyone likes the adjustable lighting affects, which is definitely nice at nice with the lit up keys. Beautiful screen quality, 16 gigs is plenty of ram, and dell is great at keeping firmware up to date. I’m happy with it, and glad I went ahead and picked it up after looking at it a few times. Sturdy but light design, doesn’t seem flimsy or easily broken. You can view your phone and access messages and voice calls via the computer directly as well. However one irritating flaw is the camera lacks integration with windows hello, and won’t unlock or lock based On your presence. Windows hello works well so it’s a little disappointing but not a deal breaker.

As far as gaming goes and smooth operation, this laptop is phenomenal. Comes with *almost* all you need. The soldered on ram is a big bummer. As well as not being able to charge it via USB-C (even though there is a charging symbol on the thunderbolt slot), and the 240w power supply that is required for it to charge/run efficiently, isn’t always compatible with certain places when traveling. It also can run extremely hot if you play for even more than 30+ minutes

I got this the other day and no joke its amazing it has a lightening fast screen which is a different world of smoothness it does 100 fps in call of duty modern warfare with max graphics and I haven't even over clocked it. But I just realized on my screen that there is a tiny bit of back light bleed. I don't care as it's just at the top right of the screen. And from what I've see is the laptop doesn't always come out perfectly. But never the less I would get one and if you are worried about having a problem I would go for the used certified because they have checked them. Also the one thing about this laptop is they don't make it so user friendly because in the alienware control center they make it confusing for pc beginners and even me.

This is a desktop with wheels temps did get bbq hot but I disabled turbo with throttle stop and now it’s much much much better battery is trash the rest is amazing that’s all

I'll make it short. Laptop build quality is absolutely amazing, lights 10/10, and screen quality 10/10. I'm running heavy games on this such as; Destiny 2, CoD MW, and RDR2. No hiccups at all! MAX settings and still shooting high frame rates. I even have a 1440p monitor at home (main PC is waiting for a 3080ti/3090) that I play my games on and its still going well above 90+ FPS. The one thing to take into consideration is the thermals on this Laptop. It is thin so you will have to do some tweaks like undervolting and repasting. A laptop cooler can help but I never had the need to really use one while gaming. Other than that, this is a great laptop for both gaming and heavy productivity! Good job, Alienware.

it is very fast, very very fast. The screen looks very good, the keyboard looks great at night, the battery doesn't last long but it's fine for its speed. excellent buy

If you’re buying this laptop I assume you’re using it for some gaming purposes and as far as a laptop goes this thing is a beast. You will run Valorant at 220+ FPS, Shadow of the tomb raider at 90+, Apex Legends at 160+, CSGO 240+, RDR2 at 80+, all at Max settings. They keyboard is pretty solid for on the go use and the track pad is decent would still recommend a mouse. The display is obviously extremely responsive and has some above average color accuracy. Overall this is a great laptop and can handle basically anything you through at it. BUT with that being said wait for this laptop to go on sale, it seems to be on sale often. If you’re desperate then go ahead and pickup at the $1900 asking price but when on sale you can get it for $1600 and the open box options will go as Excellent condition - $1300 Satisfactory - $1200 Fair - $1100 I got mine as “satisfactory” and the only “problem” with it was the power brick (to charge it) had 2 little white scuffs on it. So in conclusion this laptop is a beast but it’s only worth it if you get it on sale, the value isn’t there at the $1900 price point.

Great laptop for what you pay. I see a lot of new gaming laptops coming out with a 3060 GPU, but the 2070 super is still a great piece of hardware. The benefit of getting something like this is the product engineering. I could tell that the engineering on this laptop is a lot different than that of an Asus or something. The screen is gorgeous. i got about average 120 FPS on ultra settings, which is great for a laptop. It definitely isn't light as far as weight and can get quite noisy with the fans, but all in all, a great laptop for the price.

Pros: Wonderful Performance Can play the newest game titles at or near MAX settings Has the ability to run 2 M.2 drive in RAID 0 Cons: Terrible battery, only about 1.5 hours of web browsing, no ability to use an iGPU Thermals; needs to be elevated to keep the temps less than 100 degrees C

This is a great laptop, can handle MS flight simulator at 1080p high level setting with 40 fps. Most AAA titles would not be a problem for this laptop. Downside is the battery life. The 2070 super is the only option for image processing. The device will not run on the intel GPU even it has one. Max battery is 2 hours regardless of the workload.

This is the fastest laptop I’ve ever had! This thing with its refresh rate on the screen is INSANE! The mouse moves like butter with this thing and you will see a noticeable difference compared to any i5 laptop or computer. The only thing I hate is the low battery life. I always keep my laptop plugged in either way but it is annoying if your a person who takes things places for homework or stuff. Otherwise I won’t be needing another laptop for a few years it seems like! Love it 10/10

A very good gaming laptop only issue was the thermals on the cpu hitting 100 degrees celsius while gaming but after tweaking some power settings it never goes above 71 now. Display is colorful and rgb lighting is nice for late night sessions. It can most run most of my games at max settings except for cyberpunk. Overall very pleased.

Computer was okay. Cool RGB. Fans were loud and you could not hear the speakers that well. It would also get warm really quick. Also the battery would last about 2 hours.

I got this to play some games on the go. I didn’t think it would run as good as my custom built pc. But it actually can run some insanely demanding games and software some of witch have been known as laptop killers. Also if you are looking for a laptop that works good with Oculus Quest 2 this one is great. However do not set flat on a table it will not vent properly and get VERY HOT!!!

Ive had a couple of other gaming laptops, which my two daughters have appropriated from me. Lol. This one they will not get! It does everything i need, gaming wise and work wise. It boots up quickly and windows updates, which im used to taking hours to install, install in a couple of minutes. Only issue is it sucks down the battery quickly, but i guess that can be expected all things considered. Overall I would Highly recommend this gaming laptop. It has run everything I’ve thrown at it so far!

i had to return and exchange this machine 3 times. The first machine kept stuttering and nothing would play smooth, i updated everything, drivers, system, bios, spoke with dell support, they had me do a clean install, open the computer, reset it, take out the battery. i shouldn't have done any of that on a 2k machine. I exchanged that one the very next day. 2nd one ran a heck of a lot smoother, but the panel had WAY too much backlight bleed, to the point where even a lighter desktop still showed the white lights everywhere through the screen. This computer shouldnt have left the line. 3rd one the screen had like a ghosting doubling effect on it (not normal) it was extremely hard to read text. I exchanged that 3rd one for the larger m17 r3 and i am extremely happy with this machine. If it was not for the screen issues on this model, i would have loved staying with it.

This laptop in my opinion is a piece of garbage. I work in the IT industry, and I support a use base of almost 2,000 users (by myself). I know how to benchmark, and I know what I am looking for when picking a laptop. This laptop is VERY powerful. However, the temps on the CPU are insane. Just running Unigine Heaven... the CPU temp went to 100C in seconds, but the GPU never went above 71C (the CPU temp is the problem). Funny thing is... this is not the first time I have seen this on a Dell/Alienware product. Dell/Alienware products run HOT. I work for the government and all the 2,000+ laptops I support all run hot (please note that the laptops I support are all dell laptops that aren't gaming laptops). The point I'm trying to make is Dell/Alienware like to run things at very high performance levels, but at the cost of heat. I don't trust Dell/Alienware (personally), because of all their overheating issues. However, if you want high performance (just be ready for 100C on the CPU). I had this laptop for less then 24hrs before I returned it. Please note that you can fix the temps if you simply disable turbo boost), but at that point... it's stupid to buy this laptop (in my opinion). If you disable turbo boost in the BIOS, or ThrottleStop... the CPU doesn't get above 80. I'm not trying to hate on Dell/Alienware, but I have owned the following laptops, and they ALL RUN AT 100C. Dell G7 (2020), Dell G5 2019, Dell 7577, Alienware 17 R1, Alienware 17 R2, and Alienware 15 R3 (all have had i7 CPUs). They have all been either returned or sold. I have always been disappointed in the temps from Dell/Alienware. I did own the older Alienware laptop (the thicker one) with an 7th Gen i7-7700HQ and a GTX 1070 and those temps were awesome. However, ever since they went thin and light... Dell/Alienware temps are HORRIBLE. I currently own the Asus ROG m15 with the GTX 1660ti. It's currently on sale at Best Buy for $999.99... and the temps are amazing!

Got an Open-Box Excellent - Certified one. On-time delivery - Excellent experience with BB I own this item for a few days. Performance is great. The keyboard and touchpad are better than I thought. Nice carrying size and weight. Good gaming experience with 300 MHZ.. The specs are great. I liked the laptop except for the following. Battery - After a first full charge of 100% on a battery save mode (no gameplay), the battery time shows 2 hours 30 mins. When I started browsing, the battery drains crazy. Within 15 mins, it says 1 hour 15 mins remaining, I turned off led lights and tried running diagnostics. Ran several tests using DELL diagnostics tools. No errors except one time. Basically, it lasts less than an hour for only web browsing. BB doesn't support replacing this unit with another certified one. Return is the only option which I do not like to do. But, I have to.