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Customer Ratings & Reviews

Your price for this item is $1,679.99
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Customer reviews

Rating 4.3 out of 5 stars with 257 reviews

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Rating by feature

  • Battery Life

    Rating 3.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers commend the m15 R4 laptop's high performance, powerful GPU ideal for gaming and 3D modeling, and sharp, high refresh rate screen. Positive feedback also highlights the keyboard quality and sleek design. However, some users point to significant drawbacks regarding battery life, overheating issues, and loud fan noise. The soldered RAM was also a point of concern for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 257 reviews
  • Rated 5 out of 5 stars

    Alienware doing good so far

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. This laptop was an open box model and it has been running great so far. It has the factory warranty so if it acts up I can have it fixed. It was discounted because of being open box and I wouldn't hesitate to buy another one if it was this nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop! I exchanged it for the bigger 17 inch laptop because my wife really like the size of my 17 inch laptop. But if you do like the 15 inch sized laptops, you can't go wrong with this one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best option I could find at the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. It can get a little toasty when gaming but that's just because Alienware doesn't limit the performance of the components. The screen is bright and the per key RGB looks good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing laptop I've ever had. It heats up while I'm playing online games but its fan doesn't disturb much comparing to other laptops. I like the 330Hz display.. everything is very smooth. I think it's definitely worth the price!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Alienware Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use these for some of our analytic workers and we get no complaints! Able to run all the require software!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Alienware is DELL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Realized that Alienware Brand was just an overpriced Dell hardware with an alien sticker slapped on top.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello,

      Thank you for your feedback. We are sorry to hear you were unsatisfied with the price of your Alienware. Your feedback is incredibly valuable. If you have any other questions, feel free to visit the support page for your Alienware.

      Best,
      Wendy C.

      https://bit.ly/DellSupportTeam.
      Phone number to Dell: 1-800-264-9896. Dell

  • Rated 5 out of 5 stars

    This compu is everyting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    proves it’s more than just a trend. It’s the new mainstream. feel like just another Razer Blade alternative, but really, it’s in a category of its own. My son loved for gaming for music for school.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lovely Laptop, Optimal Gaming Experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop for optimal gaming. The specs are hard to beat, and the price was surprisingly comparable to similar models. Absolutely love my new laptop!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    this joint fye

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fye Alienware - m15 R4 - 15.6" FHD Gaming laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce RTX 3070 - 512GB Solid State Drive - Dark Side of the Moon

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It’s okay.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the specs are found in other cheaper laptops for this you just pay for a brand name but still beautiful to look at.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Poor battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life is terrible (1.5 hours when just at idle) other than that it is nice.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Tylon4567,

      Thank you for your feedback and review. We are sorry you're having issues with your battery life. Below are steps that can assist with maximizing and troubleshooting any possible issues with your battery.

      1. Press the Windows key + R on the keyboard.
      2. In the Run dialog box, type Control and press the Enter key on the keyboard.
      3. On the top-right corner, in the Search box of Control Panel, type Troubleshooter and then click Troubleshooting.
      4. Under System and Security item, click Power.

      If you still have issues with your battery life this link can be used to help with power: http://dell.to/34UUp6t.

      Best regards,
      Wendy C.

      For further assistance, you can contact Dell directly with the information below Chat or Call:
      https://bit.ly/DellSupportTeam.
      Phone number to Dell: 1-800-264-9896. Dell

  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent gaming laptop. A lot of controversy lately as to whether the graphics card has been hobbled so caveat emptor.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Pain in your a...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a good laptop but for the price is not worth it enough, in less than 2 months i got a problem with the screen (didnt turn on for like 20 minutes). I had to restart like 3 times and connect to the tv using the hdmi... at the end it worked again... but i dont know if the problem will show up again...

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Thank you for taking the time to leave a review. We are truly sorry for the display issues you are experiencing on your Alienware M15 R4 Gaming Laptop. Your feedback about discrepancies in our products helps us improve with future developments. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.

      Here are the steps to help resolve your issue:
      1. Verify display or video issues on an external monitor.
      2. Check for physical damage on the LCD screen.
      3. Run hardware diagnostics on the LCD screen.
      4. Verify the display or video issue in Windows Safe Mode.
      5. Update the video card (GPU) driver, monitor driver, chipset driver, and BIOS.
      6. Download and install Microsoft Windows Updates.
      7. Change the video or display settings, and adjust the brightness.
      8. Touch screen troubleshooting.
      9. Run a Video Stress Test using Dell SupportAssist.
      10. Perform a Windows System Restore.
      11. Restore the computer to factory defaults.

      You can read the full article on solving display issues here: https://dell.to/2Sx1VkZ



      If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam

      If you require further assistance, you can contact Dell directly with the information below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell 1-800-624-9896

      Best,
      Ashley@Dell Dell

  • Rated 5 out of 5 stars

    Powerful 125 W 3070 Alien laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Laptop its a 125 w 3070 laptop which can play cyberpunk 2077 just find. The panel is almost 100 srbg which has crisp video when watching youtube and the speakers are fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Alien ware laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was good however there was a double click and that was the reason why I returned it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for graphics heavy tasks.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this thing. I’ve been using it in conjunction with my Quest to play Half-Life Alyx and it rocks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Steve

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it and I have the matching mouse. Runs beautifully and the picture quality is nice. Very lightweight compared to some older models

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Screen quality
    Cons mentioned:
    Battery life, Heat, Weight

    Rated 4 out of 5 stars

    LOVE IT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one hot, heavy and low battery laptop. The design is beautiful, the feel is magnificent, the performance is unmatched, the display is astounding. The color options for the keyboard are wonderful, it certainly lives up to its name as a gaming laptop. But I also need a laptop for basic tasks, homework, work and simple web browsing, The battery life is truly awful, one of the worst if not the worst battery life i've ever seen on a pricey laptop. The thing gets hot quick, even if youre not gaming at all for a few days. Its also very heavy, i picked this option because i didnt want a laptop thats almost as thin as paper, but this feels like carrying an industrial laptop. That being said, overall im very happy with my purchase. its amazing to join the alienware family, and if youre willing to make a few compromises, this is the laptop for you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool Laptop for Work from Home

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for gaming and any office work. Powerful 3070 graphic card for any design work. You can customize the color of the lights which is cool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned a lot of laptops over the years, this one by far is the best one I’ve had, I would personally say it’s better than a MacBook Pro.

    I would recommend this to a friend