Customer Ratings & Reviews

Worked great until about 3 days in when it just suddenly stopped working. I was loading up a game and the screen froze followed by a buzzing noise and then lead to shutting down. Since then it’s not turned back on.

Worst battery life I've ever seen in a laptop. Power saver mode typing on MS word yields <2 hrs. Also the display was mediocre for a FHD.

A disaster. After only one hour of usage I was never able to turn it on again. I followed all the troubleshooting steps over the phone for 2 hours until Dell decided to send me a technician. The technician came after almost a week, stayed in my house for almost 4 hours, replaced the motherboard and started working again. The alien on the back display never turned on and a few screws where left aside. I decided to return it, the only good thing about the laptop was best Buy that took the computer back and refunded me the money.

I could not wait to start this computer! Believe it or not, my favorite part of the computer is the rainbow colors! I really enjoy the colors at night when I'm on the computer. My second favorite part of the computer is the super fast speed which is unbelievable! Extremely responsive when you play games and when you're just browsy regularly on the computer. As thick as this computer is I really thought it had a disk drive, which I would have loved to watch some movies on here every now and then. Even though it's called a laptop, if you play for long hours it will get pretty warm, so you may want to put it on a desk or table if you want to play for long periods of time. Other than that I find this laptop super enjoyable and extremely fun for gamers! I would definitely recommend it to anyone for the first timer or even someone more experienced.

I ordered multiple item on this purchase I tried to find out a date on the website app and no phone number to talk to someone was Easily available. Best Buy forces you to ask some dumb computer program not real person SUCKS Thier standard answer on app is “we are working on it and will get back to you when order is ready “ REALLY no mention on dates ??!!?

Trash. Absolutely trash. I’ve had this laptop for nearly 1 year and it’s broken every 3 months. The company does nothing to stand by their products. Never buy Alienware. Look on Reddit for their products and it’s everyone complaining about them breaking in weeks.

This is a super-fast, no-lag, fun laptop. The internal specs are great and it seems to take advantage of the good internals. It tackles MS Flight Sim easily and smoothly, with all of its accessories attached and at the highest detail level settings. The screen quality is fine, about average for a gaming laptop, plenty bright, but not amazing or super sharp. Connectivity for an external display is fine, with HDMI and thunderbolt options, although would be nice to have a full size DPI port as well. A mini SD card reader is available on the right side, but for a gaming laptop I would have a preferred USB-C port in that spot instead. While this is a super-fast gaming laptop, there are a few items that knock it one star for me: - With all of that internal power, the laptop runs very warm, even when simply browsing the web. And it runs HOT when gaming. I find that I have to cool off my hands after several minutes of use. My hands sweat and get uncomfortable. - The screen hinge feels too loose. So with heavy, key-hitting gaming, the screen wobbles so that I have to put a book behind it to stabilize the shake. - The trackpad feels like it wasn't set right. It makes a plastic clicking sound when I am scrolling and not pressing down on the trackpad. - Key responsiveness is very soft for a gaming computer. A more solid feedback is preferred. Keys feel "mushy" for my preference. - The speakers are rather weak and tinny for me. My 2019 iPad sounds blows away the Dell sound. I use speakers when at home, but would be nice to have better speakers when not docked. So overall, a fast gaming laptop with excellent specs. However, external fit and finish are only okay. But at this price point, it might be an okay balance.

Why is too warm when you using the laptop near by the speaker

Brand new out of the box and while setting up windows it was heating up then boom no power even with the power adapter on. Call Dell but all they offer was a new power adapter so i decided to head back to best buy for a new one and see what happens.

This laptop with the RTX3070 graphics card benchmarks as well as my GTX2080 Super which, for a laptop, is incredible. The screen is bright and responsive; the colors are vibrant and fully saturated. Common operations (web browsing, watching video, etc) feel very fast. It’s as good as a desktop on games (maybe better on some titles due to ray tracing). The keyboard feel is good. The only downside is that you’re pretty much tethered to the power brick as the laptop is limited to less than three hours on the battery. Forget using it on those long cross country flights. That said, I love the laptop and the battery limitation doesn’t bother me.

The Alienware m15 R4 product failed within 4 days of purchase. And this was a replacement for N m17 R4 that also failed. Avoid at all costs.

Arrived with a bad power supply. So never got to use. Sad really

The Alienware m15 R4 is an excellent gaming laptop for the money. It is using a 10th Generation Intel processor with a Nvidia 30x generation graphics processor and a SSD, all of which means you get a laptop that can handle all of the applications you can throw at it while producing incredibly nice graphics with very fast loading speeds. It is a very nice combination to pair with the long-known quality of Alienware products and their support. I would recommend it for gamers and everyday users, but be aware this is a gaming laptop so it will not have long battery life nor it will be particularly quiet. The GPU is going to consume much more power than a typical notebook and has a good cooling system to perform at a high level; this is par for the course for all gaming laptops. The specs on my model are as follows: Processor: 10th Generation Intel® Core™ i7-10870H (up to 5.0GHz frequency) OS: Windows 10 Home English Display: 15.6" FHD 300Hz with webcam GPU: NVIDIA GeForce RTX 3070 8GB GDDR6 video memory Memory: 16GB DDR4 2933MHz Hard Drive: 512GB PCIe M.2 SSD Style: Dark Side of the Moon Wireless: Killer Wi-Fi 6 AX1650 802.11ax 2x2 Wireless LAN Ethernet: Killer E3100X 10/100/1000Mbps/2.5Gbps NIC Bluetooth: Bluetooth 5.1 Keyboard: RGB 4-zone Backlit keyboard Power: 6-Cell 86WHr Integrated, 240W Adapter Weight: 4.65 lbs Size: .8 in thick, 14.2 in wide, 10.87 in long Ports: Right: MicroSD-Card Reader, 2 USB 3.2 Gen 1 Type-A Back: HDMI 2.1b with HDCP 2.2 Output, Mini DisplayPort 1.4 Output, Thunderbolt 3 Port, Alienware Graphics Amplifier Port, Power/DC-In Port Left: Lock Slot, Killer Networks E3100x Gigabit Ethernet, USB 3.2 Gen 1 Type-A, Audio Out 1/8" jack This laptop looks very modern while still maintaining the Alienware distinctive style. The Dark Side of the Moon style has a dark gray and black motif for the chassis, which has a sturdy metallic feel without being too heavy. The unit does have a clear coat polish that prevents fingerprints from being obvious, which can be an issue on a dark chassis. There is a hexagonal venting pattern above the keyboard and on the bottom side of the unit, and some cowling that protrudes from the rear of the unit to protect ports and fan grills. There is a lit Alienware symbol on the outside of the lid, and lighting on the rear cowling. The keyboard does have configurable 4-zone RGB lighting, but it can be turned off if you don't care for it. For an Alienware laptop, these unique touches are fairly subdued which means that it doesn't look out of place around the home or particularly identifiable as a powerful gaming laptop. The keyboard felt nice to type with using a membrane exterior over stainless steel mechanical switches underneath, and had the typical cramped spacing of a laptop keyboard compared to a desktop keyboard. I did note that the keyboard can get quite hot during gaming sessions. The 4-zone RGB is competely configurable via the Alienware Command Center software. Sometimes, the manufacturer software that comes with a computer is not very useful but I feel that the Alienware Command Center suite is incredibly nice as it not only allows customization and configuration of all the options on the laptop (like the keyboard RGB) but it also allows for automatic driver updates and can connect you to Alienware support if needed. The trackpad worked well and is slightly offset to the left in an unobtrusive location. The speakers that are built-in to the laptop are serviceable, especially if you are streaming music or shows. However, the internal fans do get very loud during gaming sessions and I would highly recommend a headset for gaming purposes. The fans are adjustable with various profiles that can be set, including a quiet mode. But, be aware that the fan will need to run constantly and quite loudly to prevent the unit from overheating when using it for gaming. If you have ever had a gaming laptop before, this is not unexpected. Speaking of gaming, all of the games I tested looked amazing and played flawlessly. I tested with Cyberpunk 2077, Assassins Creed Valhalla, Call of Duty Cold War, and several other games, and they all looked better and played more smoothly than when I play them on my gaming desktop. All of the games looked amazing and really popped onto the screen. Ray-tracing effects looked incredibly nice in the games where that is supported and I think this is an enticing benefit to the Nvidia 3070 GPU. Obviously, this is not a 4k resolution setup but I am more than happy with the trade off of getting buttery smooth graphics at 300Hz. For testing purposes, I did use the laptop without the battery a couple different times. When I was gaming, the battery lasted a little over an hour. With normal use, the battery lasted about 4.5 hours. Seeing as how this laptop is designed for gaming, I understood that I would be using it plugged in most of the time because of the power it needs to run for any length of time. I will call out that most gamers are going to either want more hard drive space internally or access to a good external hard drive to store their games as 512GB does fill up quickly the large download sized of today's games. In my case, I have an external hard drive for long term storage. But the SSD that is in the laptop makes everything load so fast and the speed of transitions within games is noticably speedy. To summarize my thoughts, I have had both gaming laptops and gaming desktops before the Alienware m15 R4. The combination of the power and speed of the components, with the style and support from Alienware, with the ease of getting it setup and integrated into my home, has made this the best laptop I have ever used. And while it excels at gaming, it does everyday and office tasks with ease. I would recommend the Alienware m15 R4 for any person looking for a laptop for any purpose, and especially for a gaming experience that will work well into the future.

It's an amazing laptop for a great price! I've owned it for three years and have never had a bad laptop issue. The 512 GB of storage can make it difficult to download heavier games, but I never really play them, so I don't mind.

Graphics- Running an RTX 3070 with 16 gbs of ram this gaming laptop can handle just about anything you throw at it. I played Destiny 2 on Steam for hours without a graphical hiccup on the highest settings possible. Rendering was smooth, and while the laptop got warm, it was not getting too hot under my playing conditions. Screen was bright, picture was crisp, and gaming in 1080p was more than enough to capture the slightest of detail. I also plugged in a PS5 controller and pairing was seamless. Response time was great, and felt almost like playing on console. There was haptic feedback, but you will not get the full use of the PS5 controllers attributes. All in all, while this gaming experience is not a immersive as the OLED tv I game on (and you can attach this laptop to a tv via the HDMI on the back), it was more intimate, and allowed for a different type of gaming experience that was just as, if not more enjoyable espesially in competitive gaming situations.

Soldered components, poor upgradeability, nice aesthetics

Alienware top grade laptop. Beast of performance and flawless gaming machine.