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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 257 reviews

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Rating by feature

  • Battery Life

    Rating 3.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers commend the m15 R4 laptop's high performance, powerful GPU ideal for gaming and 3D modeling, and sharp, high refresh rate screen. Positive feedback also highlights the keyboard quality and sleek design. However, some users point to significant drawbacks regarding battery life, overheating issues, and loud fan noise. The soldered RAM was also a point of concern for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 257 reviews
  • Pros mentioned:
    Gpu

    Rated 4 out of 5 stars

    Nice laptop and a good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would have given it give stars, everything is great except the Ethernet connector, which I definitely use, I ended up getting a type c Ethernet adapter because the one on the laptop doesn't work unless you hold the plug in the exact spot. Everything else about it is awesome and I added another 1TB SSD to it (it does have a spare slot of you were wondering.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Gaming Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great it doesn’t run hot I watched a review off of YouTube and it pretty much fixed everything I would get throttlestop but great computer all around and pretty cheap for the performance

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Decent laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This so far is a pretty solid computer I’ve been gaming and streaming nightly with it and my only complaint is it can get hot but that’s to be expected with a laptop this powerful

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Battery life, Heat, Weight

    Rated 1 out of 5 stars

    Hot & Heavy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned this laptop. Two words describe this machine Hot and Heavy; and not in a good way. Even in basic, non-cpu, tasks it ran so hot I could not keep it on my lap to use. Speed was good and all the ports are amazing; battery life was awful…

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello,

      Thank you for taking a moment to share your input and review. We are glad to hear that you're pleased with the speed and the available ports of your gaming laptop. We are sorry to hear that your m15 is running a little warmer than you would like and we greatly appreciate your feedback on the battery runtime. Below are steps that can help with overheating in the future.

      Here are the recommended steps for troubleshooting overheating:
      • To tune your system, go to Alienware Command Center and select out of 4 different thermal profiles that will help you manage system temperatures as well as performance output to your preference. These include Cool, Quiet, Balanced, and Performance thermal profiles.
      • Our Alienware m15 follows 8th and 9th generation Intel performance design guidelines, which can lead CPU temperatures to reach 100°C to output top in-game performance.
      • We fully warrant the product under these conditions. If you see CPU temperatures rising beyond 100°C on Alienware Command Center, please contact support and they will take care of your issue - https://dell.to/2Inbc8F.
      • You can view additional information on this site: https://dell.to/2IIhqjJ.

      If you still have issues with your battery life this link can be used to help with power: https://dell.to/3gd8dhi.

      We invite you to review the product Support Page if any other concerns arise.

      Best,
      Wendy C.

      https://bit.ly/DellSupportTeam.
      Phone number to Dell: 1-800-264-9896. Dell

  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great laptop despite some issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop was great until the graphics card fan died a week after I bought it. Dell support was very responsive but getting a replacement was a slow process. I'd give it 5 starts if not for the hardware failure. Outside of the initial issues the laptop was really good. Games played on highest settings with no issues and looked great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    Great Laptop, Can't upgrade the ram.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only had one issue with this laptop. The ram is soldered. It looks good and has great performance. I believe it was the cheapest laptop with a 8 core CPU and a 3070.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Solid Laptop but runs hott

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish i could give this a 5 star review but this thing runs hot, way too hot for my liking, there are plenty of guides to undervolt it and what not but it just does not leave me comfortable enough to game a full session on it. temps will hit 80+ on this even with the full speed option enabled. will probably return my unit and probably look for something that runs a bit cooler

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome laptop. I get more performance out of the 3070 than a 3080 i have in another laptop, but runs alot hotter compared to it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    It’s fast, fast, fast!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a fast, high quality gaming laptop and that is exactly what I got. Get a laptop cooler though, because this thing is smoking fast!

    I would recommend this to a friend
  • Pros mentioned:
    Gpu, Speed

    Rated 4 out of 5 stars

    Nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great graphics, good speakers.and fast, good laptop for price.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Best gaming laptop. (Except for battery life)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer and would have given it a 5 star if it wasn’t for just 2 things. Number one, battery life...without the charger I get 1 hour, 2 hours tops while gaming. The only other issue is personally I wish the keys were a little deeper/clickety clackety. But being a laptop they’re not too bad, all in all it’s an amazing machine.

    I would recommend this to a friend
  • Pros mentioned:
    Gpu

    Rated 4 out of 5 stars

    Pretty Good for VR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Laptop. With a 175/300 GPU OC I’m getting an 11400 Timespy Graphics score, and stable in games. I mainly use it for VR flight/space sims. Works decently with Quest 2 in DCS and Star Wars squadrons, but I have to set the graphics to low and degrade the resolution about 10-15% in order to get it completely smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Gpu, Performance

    Rated 5 out of 5 stars

    Rtx 3070 powerhouse!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerhouse! This little thing is spectacular. Rtx 3070 runs any game at max!

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Alienware M15 R4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked the computer, it's really fast but the computer get hot so fast too .

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great gaming machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast laptop and is a gaming powerhouse, without having to have a desktop setup

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Alienware m15 r4 15.6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop works quit well. I enjoy playing halo. This machine does it with no issues. The display is clear and using the machine is easy. The only two issues I have are the rgb software is confusing and have not been able to control the keyboard colors and the keyboard does not light all the symbles on the keys.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice system for a fair price.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The solid system will have all power you will need for college gaming. I purchased this for my son before leaving for college. He left this desktop system behind and bought a monitor to increase the display size. He loves it at school and is able to handle all of his school tasks.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cool piece of work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to give it a try since I never owned an Alienware laptop. I must admit while owning it was really cool owning something this powerful and with great design. Its definitely worth buying if you get one that works well for you. Based on my rating, I did have to return the laptop while making a few exchanges. Some suffered some screen bleeding as well as the lid being uneven and had a slight curve causing it to not to close the laptop properly. I may just have received duds but I didn’t want to risk the third one to have issues as well. Overall, if you find one that doesn’t suffer from any of the prior issues then I’d highly recommend this laptop for anyone who wants the best features and with cool sleek designs.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Blake42,

      Thank you for your review. It is sincerely appreciated and will surely be taken into consideration when designing future products. We apologize for the issues you have come across with your product. If you come across any further questions, issues or concerns, please use the information below to contact Dell Support at your earliest convenience.

      Best regards,
      Wendy C.

      For further assistance, you can contact Dell directly with the information below Chat or Call:
      https://bit.ly/DellSupportTeam.
      Phone number to Dell: 1-800-264-9896. Dell

  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Surprisingly good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best laptops that I have used in this price range. Everything with this system works well together. The only con for me is the battery life, which in my experience was 2 hours and that was just browsing the web I didn’t test to see how quick it died while gaming.

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Alienware does it right!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down one of the better gaming laptops you can buy. Only downside is that the ram is soldered on and can’t be upgraded down the line. If you are only using this for gaming then this won’t be a problem since most games are optimized for 16GB.

    I would recommend this to a friend
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