Customer Ratings & Reviews

Hi RobertL,

We appreciate you taking the time to leave us your review. We are glad your Alienware m15 R5 gaming laptop is running great but we are sorry to hear that it is overheating and fans are loud.

Below I have provided troubleshooting tips with the full article that can help resolve the overheating issue:

1. Make sure the system is in a well-ventilated area.
2. Use laptops on flat surfaces to improve airflow. Hard table tops are recommended and avoid using any type of cloth or any other soft material under the laptop.
3. For desktop systems make sure there is enough clearance around the system to allow the air to flow. If the system is in an enclosure try to move it to a more ventilated area for testing.
4. Check that the air vents are clean and that there is nothing obstructing them.
5. Update your system BIOS to the latest available in Dell Support Site.
6. You can reset your BIOS settings to undo any changes that could be causing the system to overheat.
7. Disable NVIDIA G SYNC and run a stress test using SupportAssist.
8. Navigate to the Thermal Controls in the Alienware Command Center, which is found under the Fusion tab. There you can adjust the thermal control of system fans and change the status of active venting. This link is for the Alienware Command Center Quick Guide, where you can find a video to explain how to use the Manual Mode for the Thermal Controls: https://dell.to/3nZtYDm.

Alienware System Overheats or Shuts Down: https://dell.to/3nmRfiZ

To help with fan noise issue, we recommend the following steps to run a pre-boot diagnostic test that can help.

1. Restart your Dell PC.
2. When the Dell logo appears, press the F12 key to enter the One-time Boot Menu.
3. Use the arrow keys to select Diagnostics and press Enter key on the keyboard.
4. Follow the on-screen prompts and respond appropriately to complete the diagnostics.
5. If the test fails, ensure to write down the error code and validation code.

If your issue with fan noise continues these articles can be used to further assist:

How to Troubleshoot Fan Issues: http://dell.to/38XbfCV

How to identify and resolve Noise Issues on your Dell System: https://dell.to/3IAIsoO

If the issues with your gaming laptop are still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.


Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hi kstar249,

We want to thank you for your valued feedback. We sincerely apologize for the fan noise you are experiencing with your Alienware m15 R5. Below are steps to run a pre-boot diagnostic test that can help.

1. Restart your Dell PC.
2. When the Dell logo appears, press F12 key to enter One-time Boot Menu.
3. Use the arrow keys to select Diagnostics and press Enter key on the keyboard.
4. Follow the on-screen prompts and respond appropriately to complete the diagnostics.
5. If the test fails, ensure to write down the error code and validation code.
6. Drivers and Downloads Page: https://dell.to/3z64tY1.

If your issue with fan noise continues this article can be used to further assist: http://dell.to/38XbfCV

After utilizing the troubleshooting options provided, if the problem persists, please feel free to contact our support team here: https://bit.ly/DellSupportTeam.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Wendy@Dell

Dear Ivankim,

Thank you for your valued feedback. We sincerely apologize for the overheating and battery problems you are having with your Alienware M15 R5. To help with the overheating issue, I have provided some troubleshooting steps, along with a link to the full article, should you need further information. As for the battery life trouble, I have given you the steps to change the Power Plan of your system, along with a link to that full article as well.

Troubleshooting Steps:
1. First verify using the ePSA diagnostics that the computer has an overheating issue.
2. Set the test environment and plug the AC adapter to the test unit.
3. Change operating thermal mode to Performance Speed/Cool Mode in Alienware Command Center.
a. Launch Alienware Command Center.
b. Click HOME tab.
c. Click Thermal icon, select the proper operating mode.
4. Use Dell SupportAssist to stress the CPU.
a. Launch My Alienware.
b. Click SUPPORT.
c. Click Troubleshooting tab.
d. Click I want to troubleshoot my PC.
e. Click I want to check a specific piece of hardware.
f. Click CPU.
g. Select CPU Stress Test.
h. Click Run Test button.

Full article: https://dell.to/3G7onVW

Change the Power Plan:

1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

You can read the full article here -  http://dell.to/2vfXWf4.

If you still encounter these issues after you have finished troubleshooting your PC, please feel free to contact our support team here: 1-800-624-9896.

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Dear Penguin,

We appreciate you taking the time to leave us your review. We are sorry to hear you experienced issues with your Dell Alienware m15 R5 gaming laptop and that you have ultimately decided to return this system. This is certainly not what we like to hear from our loyal customers. We will share your comments with our quality team so improvements can be made now and in the future. In the future, we would love the opportunity to help troubleshoot any problems you may be facing.

If you come across any questions or have concerns about Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896