Customer Ratings & Reviews

Hi Gavin,

Thank you very much for your valued feedback. We apologize for the troubles you have experienced with your Alienware m15 gaming laptop because it is overheating and shutting down.

To help with the crashing issues I have provided a link below to help troubleshoot and resolve these issues. We also recommend making sure all drivers and downloads are up to date on your PC. I have given you a link to the Drivers and Downloads page for your computer.

Resolutions
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you can resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI

Computer restarts or shuts down intermittently, locks up, stops responding or an error occurs: https://dell.to/3GX6BVf

Drivers and Downloads page: https://dell.to/3Jk2u6T

Dell has released an Intel Power Management Utility to help with the overheating that you may be experiencing on your computer. For this package to take effect, the system power plan must be set to Balanced under the Additional Power Settings. Also, the Power Mode option that is displayed when you click the battery icon, should be set to Better Performance. This package only takes effect on AC power and not on battery power. The Intel Power Management Utility can be found here - http://dell.to/3tStRgX.

If the issues with your computer are still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hello Valued Customer,

We want to thank you for your valued feedback. We apologize for the overheating problems you are experiencing with your Alienware M15 R5. Below I have provided the steps to help troubleshoot this issue. We do recommend making sure the BIOS is up to date on your PC. I have given you a link to the Drivers and Downloads Page for your system so you can check for and do any applicable updates.

High CPU temperature troubleshooting steps
1. First verify using the ePSA diagnostics that the computer has an overheating issue.
2. Set the test environment and plug the AC adapter to the test unit.
3. Change operating thermal mode to Performance Speed/Cool Mode in Alienware Command Center.
a. Launch Alienware Command Center.
b. Click HOME tab.
c. Click Thermal icon, select the proper operating mode.
4. Use Dell SupportAssist to stress the CPU.
a. Launch My Alienware.
b. Click SUPPORT.
c. Click Troubleshooting tab.
d. Click I want to troubleshoot my PC.
e. Click I want to check a specific piece of hardware.
f. Click CPU.
g. Select CPU Stress Test.
h. Click Run Test button.
5. Select the FUSION Page to monitor the CPU Frequency and CPU temperature.

Drivers and Downloads Page: https://dell.to/3ys4PH1

If you still experience this issue after you have finished troubleshooting your system, please contact our support team here: 1-800-624-9896.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Dear Foxxy,

Thank you very much for your review. We are sorry to hear you are experiencing problems with your Alienware m15 R5 gaming laptop because some of the games are not loading properly and sometimes the computer is not working. Please make sure you have downloaded the latest system update and that software you are using meets all system requirements. I have provided a link to the drivers and downloads page where you can check for any applicable updates.

Drivers and Downloads Page: https://dell.to/3NDrIOT

I have also provided a link to help resolve the booting issue. On that page, you can choose between, no power, no post, no boot, or no video. Once you choose you can find the options to help troubleshoot and resolve that issue.

Resolve Boot Up Issues: https://dell.to/3sdfce6

If the problems with your gaming laptop are still not resolved after applying the troubleshooting tips above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Dear QuangL,

We want to thank you for taking the time to leave us a review of your Alienware M15 Gaming Laptop. We are sorry to hear that you are experiencing an issue with your keyboard lighting. That is not the type of feedback we like to hear from our customers. Below I have provided a link to assist you in resolving your issue and also a link that will take you to the Alienware Command Center if needed.

Keyboard Troubleshooting Link: https://dell.to/3uaamlv

You can download the Alienware Command Center Application through this link: https://dell.to/3NSIvyb

Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Best,
Summer@Dell