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Customer Ratings & Reviews

Your price for this item is $1,399.99
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The comparable value price is $1,999.99

Customer reviews

Rating 4.3 out of 5 stars with 358 reviews

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Rating by feature

  • Battery Life

    Rating 3.9 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers praise the m15 R5 laptop's performance, graphics, and high refresh rate display, highlighting its smooth gameplay and visually stunning experience. However, some users report issues with heat generation, battery life, and occasional fan noise. The price point is also mentioned as a potential drawback for some buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 358 reviews
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop awesome graphics the speed is incredible. It was definitely worth the money

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Could be alot better

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I got this computer it was sold to me as a brand new computer that was just returned. However, it had a used pc box and sounded like the speakers were busted. When I was finally able to use the pc i sat down and downloaded the music software i recently purchased. As it downloaded i listened to spotify and played solitaire. The sound quality was just awful and sounded like the speakers were blown out and being played with the "under water" setting turned on for playback. The pc also died within 30 minutes. I figured maybe it was just too much at once so i charged it back up and got back on it the next day. This time i just played around on the music maker i downloaded. 15 minutes later it literally burned my lap and shut off again. (This is also through a lapdesk with air holes on the bottom. It got that hot) i called dell a few times and got them to "test and repair" it but every time it has came back it has sounded the same way and died just as quickly. With no ethernet port, no disc drive, poor sound quality, and a battery that wouldn't even last through a couple games of solitaire for more than a half hour this pc leaves ALOT to be desired.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Rgb no work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs tarkov well, meet the requirements i need for work and if the rgb lighs worked it would get a 5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a big fan of gaming laptops, but this one is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    awesome gaming laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome gaming rig in a laptop. decent speakers loud enough to play without headphones. decent battery life close to average of any gaming laptop. the rtx 3070 is a great card to play almost any game without stutters. i play all the games on ultra or highest setting. no problems. had my eye on these models for years. finally got one no regrets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming laptop

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get Alienware. Solid support. Had a tech come to my house to fix the front camera.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Laptop with a strange issue at times.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! It’s a good laptop, it runs a bit warm but if you turn the fans up it’s fine. I haven’t had any big issues, only thing I had happen two times now is the screen will be black and have to restart it. Not sure what that’s all about why I removed one star. It enters windows “use Face ID” and the screen is just black. So I gotta windows key + x and guess the shutdown location. “Windows key + x arrow key up twice arrow right once and down twice to get to shutdown….” Other then that it runs everything great I play red dead and MSFS with no issues. It runs warm as I said so I’d get some fans to sit it on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as the Christmas gift for my son, who is an engineering student. He is extremely happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming computer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son love this computer. Perfect for gaming and school work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gamers rally

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took it on a 90 day tour got treated rough works awesome!! great for on the go gaming

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Fast and Stylish

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well built, attractive, fast. Designed with attention to detail.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Alienware - m15 R5 15.6"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alienware - m15 R5 15.6" FHD Gaming Laptop - AMD Ryzen R9 - 16GB Memory - NVIDIA GeForce RTX 3070 - 1TB Solid State Drive - Dark Side of the Moon Overall rating* Good Your review*

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    excellent notebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good design, great speed excellent notebook, highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Best gaming

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop ever , fast on procesador , Good for video games !

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Good laptop but not for everyone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop, but you need to know how to setup it so it will not overheat. I like how fans work, very silent but cooling can be better. Don't worry about games, you will be able to play all of them.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome laptop!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an outstanding laptop!!!! The battery life is not great, but you cannot expect the battery life on such a high performing laptop to be all that great. If you are looking for a powerful laptop computer that can handle playing the best of PC games and Xbox games, this is the one for you!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Would buy again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charger brick is quite large, and somewhat cumbersome to manage if you move things alot. Other than that, machine performs as expected. Keyboard feels nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great performing laptop. Terrible cooling solution

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this while on vacation to do some gaming. And while the laptop itself was awesome: Great aesthetics, light weight, etc. The one big thing for me that was bad was the cooling solution. This thing was LOUD when at full fan speed. And the games I play are pretty demanding, so it was just a constant max fan speed for hours. And this thing gets HOT!!!!!!. Very poor cooling solution from Alienware. I ended up getting a different laptop (from BestBuy to review: The MSI Delta 15) and it was vastly better than this in terms of long term use and comfort. I like Alienware. But they have a lot to learn in the cooling department.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Unhappy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My omen gaming laptop is as good as this one. I bought this as a upgrade and I should have saved my money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    should be better

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's pretty good. On Metro Exodus it has problems at max settings for HD. I don't think it could handle 4K and it should be able to. It also lacks a Thunderbolt connection.

    I would recommend this to a friend