Customer Ratings & Reviews
- Model:
- AWM16-9272BLK-PUS
- SKU:
- 6530923
Rating by feature
- Battery Life
Rating 3.4 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional performance, excellent build quality, and impressive graphics processing unit (GPU) of the m16 QHD+ 240Hz Gaming Laptop. Many also praise the bright screen and the relatively easy upgradability of the RAM and storage. However, some users cite the battery life and the laptop's weight as significant drawbacks. Concerns were also raised regarding the included software and power adapter.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Awesome experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the product! It runs smooth and is great for traveling and playing games/work
I would recommend this to a friend - Pros mentioned:Ram
Awesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop very powerful and fast. I would recommend to upgrade the RAM
I would recommend this to a friend Subpar quality parts & service - AVOID Alienware!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant graphics card and Windows crashes — I’ve spent more time troubleshooting this Alienware m16 than actually using it. Dell/Alienware’s support is beyond frustrating. Their go-to solution is making you reinstall Windows repeatedly, even when hardware diagnostics indicate failure. It’s just a tactic to get you off the phone. After numerous calls, chats, and emails, they finally replaced the motherboard and GPU. The replacement parts weren’t even quality tested — one had a non-functioning USB port, and the hard drive started failing too. Eventually, the Geek Squad store manager helped exchange it for a brand-new system. But the nightmare continued. The new laptop had the same issues. Dell still insisted on Windows reinstalls and minor tweaks before agreeing to replace the motherboard and GPU again. The replacement motherboard was filthy, with a faulty CPU, and now the fans failed diagnostics. Another motherboard replacement followed, this time with a broken touchpad connection. Every attempt at repair made things worse. Despite having an onsite service contract, Dell demanded a depot repair and flatly refused system exchanges or any higher-level assistance. After two months of this back-and-forth, Geek Squad suggested sending it to their depot. If it wasn’t fixed, I could exchange it. When I returned, the laptop still wasn’t fixed, and the BIOS now showed a different service tag with an expired warranty. At that point, the Geek Squad supervisor, Kevin, thankfully facilitated a return. I bought a different laptop, and though the GPU is a downgrade, at least it works. Dell’s "Advanced Resolution Services" managers are unhelpful, evasive, and quote policies they can’t even substantiate. After being a loyal Dell/Alienware customer for over 30 years — and even having worked for Dell — this experience was the final straw. Avoid the headache. Buy anything else. It will be better than this.
No, I would not recommend this to a friend- Pros mentioned:Cooling
M16 R1, 4080
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beat laptop ive ever owned. 100% reccomend. Very durable and stays cool.
I would recommend this to a friend - Pros mentioned:Performance
Cool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really good. Happy with this purchase. would do it again.
I would recommend this to a friend - Pros mentioned:Ram
Best gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop I would recommend only updating the Ram/memory.
I would recommend this to a friend Extremely fast and powerful for gaming
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does have some quirks, such as fans that run when the lid is closed, and inability to HDMI out to 4K projector in single display mode, but other than that its a super impressive laptop. Of course it's loud when gaming so use noise cancelling headphones. Battery life is like 6 hours+ if you put the display refresh rate on 60hz and on battery saver mode
I would recommend this to a friend- Pros mentioned:Gpu
Alienware M16
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plays Alan Wake 2 on highest graphics settings, flawlessly.
I would recommend this to a friend - Pros mentioned:Build quality
Great laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop well built with top graphics cards
I would recommend this to a friend - Pros mentioned:Performance
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant complain, thig works like a beast. Its amazing yea
I would recommend this to a friend - Pros mentioned:Performance
Smooth performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop runs games smooth without overheating and crashing
I would recommend this to a friend Best Value in Its Class
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value, solid construction, nice keyboard, attractive, speedy, not too heavy, good software, love Best Buy Total Tech program for extended warranty. Only complaint is the 300 nit display. Wish it was 500 like competitors.
I would recommend this to a friendRuns Great!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a great deal on this and runs flawlessly to this day!
I would recommend this to a friend- Pros mentioned:Performance
Speed, power and style!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alienware never dissappoints! This is a powerful gaming machine.
I would recommend this to a friend Got what I paid for.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic quality. Fans not too loud. The usb ports are a little touch and go and sometimes I have to plug in my headphones repeatedly for them to catch. But operationally amazing.
I would recommend this to a friend- Cons mentioned:Software
great gaming laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent laptop my loved it still needs some software updates
I would recommend this to a friend Beast of Laptop
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best laptop if your like to play games and do some simulation but still want your system to be portable option.
I would recommend this to a friendNo type C charging
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would have gave this five stars but charging over type c is very important. The power brake is pretty big, Asus as a 330 watt power brick and is still where here is big as this one.
I would recommend this to a friend- Cons mentioned:Software
Software problems
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cpu underperforms other laptops with the same cpu. Strange bottom rubber feet. Command center software very frustrating to use.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello PeterT,
Thank you for taking the time to leave us your review. We are sorry to hear that you are experiencing slow performance issues with your Alienware M16 Gaming Laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full article that can help you with slow performance issues with your laptop.
Here are the steps to help you with slow performance issues:
1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
2. Restart the computer
3. Run a hardware diagnostic test
4. Scan your computer for malware
5. Restore the computer using Windows System Restore
6. Restore the computer to factory default settings
You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell
Great gaming experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Laptop I went with Alienware because they say them and Lenovo have the best customer service and warranty in the gaming computer market. Went with Dell over Lenovo because like everyone else we all grew up on Dell and to me it is basically synonymous with Windows.
I would recommend this to a friend