Customer Ratings & Reviews
- Model:
- AWM16-9272BLK-PUS
- SKU:
- 6530923
Rating by feature
- Battery Life
Rating 3.5 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional performance, excellent build quality, and impressive graphics processing unit (GPU) of the m16 QHD+ 240Hz Gaming Laptop. Many also praise the bright screen and the relatively easy upgradability of the RAM and storage. However, some users cite the battery life and the laptop's weight as significant drawbacks. Concerns were also raised regarding the included software and power adapter.
This summary was generated by AI based on customer reviews.
Subpar quality parts & service - AVOID Alienware!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant graphics card and Windows crashes — I’ve spent more time troubleshooting this Alienware m16 than actually using it. Dell/Alienware’s support is beyond frustrating. Their go-to solution is making you reinstall Windows repeatedly, even when hardware diagnostics indicate failure. It’s just a tactic to get you off the phone. After numerous calls, chats, and emails, they finally replaced the motherboard and GPU. The replacement parts weren’t even quality tested — one had a non-functioning USB port, and the hard drive started failing too. Eventually, the Geek Squad store manager helped exchange it for a brand-new system. But the nightmare continued. The new laptop had the same issues. Dell still insisted on Windows reinstalls and minor tweaks before agreeing to replace the motherboard and GPU again. The replacement motherboard was filthy, with a faulty CPU, and now the fans failed diagnostics. Another motherboard replacement followed, this time with a broken touchpad connection. Every attempt at repair made things worse. Despite having an onsite service contract, Dell demanded a depot repair and flatly refused system exchanges or any higher-level assistance. After two months of this back-and-forth, Geek Squad suggested sending it to their depot. If it wasn’t fixed, I could exchange it. When I returned, the laptop still wasn’t fixed, and the BIOS now showed a different service tag with an expired warranty. At that point, the Geek Squad supervisor, Kevin, thankfully facilitated a return. I bought a different laptop, and though the GPU is a downgrade, at least it works. Dell’s "Advanced Resolution Services" managers are unhelpful, evasive, and quote policies they can’t even substantiate. After being a loyal Dell/Alienware customer for over 30 years — and even having worked for Dell — this experience was the final straw. Avoid the headache. Buy anything else. It will be better than this.
No, I would not recommend this to a friendReturn to form
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alienware was the pinnacle of laptop brands when i was young. For a long time, after dell acquired them they were plastic junk. This laptop is fantastic, the screen is bright and it blazes through everything i throw at it.
I would recommend this to a friendOp Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you go to service.msc and set all alienware services to automatic only and not delay start, fixed my issues with alienware command center. This feathers allows for cyrotech to run. Other than that was an awesome laptop used to slay my enemies
I would recommend this to a friendTrue Desktop Replacement
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its a fast Desktop PC replacement. Just undervolt the CPU a little if your worried about temps. I would suggest not worrying about temps due to the generous warranty plan includedn
I would recommend this to a friendBeast of Laptop
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best laptop if your like to play games and do some simulation but still want your system to be portable option.
I would recommend this to a friendM16 heat issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good but has issues that I don't like. Thermals are pretty bad on this and I don't know why the vents are on the right hand side so when your using your mouse, air Is blowing on it. It also throttles a lot on games like warzone 2. Goes from 170 fps to 60 on ultra. It could be from my item since I bought it open box but I want to return it and exchange it for something else.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear JerryC,
We appreciate you taking the time to leave us your review. We are sorry to hear that you are experiencing overheating issues with your Alienware M16 gaming laptop. Feedback like yours helps us improve our current and future products. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here's the steps to help resolve your overheating issue:
1. Update the BIOS and Chipset driver.
2. Use Dell Power Manager to manage thermal performance.
3. Download and install Microsoft Windows updates.
4. Run a hardware diagnostic test.
5. Perform a Windows System Restore.
6. Restore the computer to factory settings.
How to Troubleshoot Overheating, Shutdown, or Thermal Issue on a Dell Computer: https://dell.to/3oAEYsV
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Out of this World!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, love everything about it thus far. I just wish it would come with 32gb or 64gb of RAM !
I would recommend this to a friendAlienware M16 R1 Review 2023
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic laptop straight out of the box. The customizable settings and default features as well as graphics are excellent. With room to upgrade, this is an amazing laptop.
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how fast it is as well as the large memory database. The keyboard is the best I've had and the ability to change the framed lighting is a great bonus. It's really cool.
I would recommend this to a friendhmm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.looked like a great computer but screen froze so we returned it
I would recommend this to a friendProbably won’t try Alienware again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On paper looks great out of the box not so much. Stuck in boot loop then it sorted itself out , runs very hot low fps in games lots of stuttering. On its way back Asus rog strix replaced it and so far so good
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There GolfSim,
We appreciate you taking the time to leave us your review. Your feedback is valuable to us at Dell. We are sorry to hear that your Alienware m16 Gaming Laptop is running warmer than you expected. It's important for us to hear about inconsistencies in our products for consideration of future development. To help you with the heating issues that you are having, I have provided troubleshooting steps with the full article below that can resolve the issue.
Here are the steps to troubleshoot your heating issue:
1. Update the system BIOS.
2. Configure Alienware Command Center.
• Open Alienware Command Center
• Set the Active System Theme - Thermal as Performance Mode
3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
• Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
4. Launch the Alienware Command Center, go to Fusion, and monitor the CPU frequency.
• The CPU peak temperature should be less than or equal to (≤) 100 ℃
• When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
• Note: The CPU average temperature can be expected to reach 95 ℃ under cool mode for the Alienware m15, m17, and x17 systems
Resolving a high temperature or overheating issue: https://dell.to/3F25rqN
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
ALL GOOD
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good, but the Alienware launcher is too bad
I would recommend this to a friendGreat spec but low screen brightness
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great spec but low screen brightness. Not good for content creation
No, I would not recommend this to a friendGood
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its really great computer little noisy but works great
I would recommend this to a friendReview on the m16
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great pc for gaming totally worth the price;)
I would recommend this to a friendPerfect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop has very good quality and a high-end finish. I didn't think I would have a good value for money alienware laptop.
I would recommend this to a friendGreat service great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is really good computer everything is fine. The deliver is on time. The officers helps me a lot on choosing computer Which offer me a lot of valuable advise
I would recommend this to a friendLove the laptop I got for a gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the laptop got it as a gift for my family member and they love! Have no clue on laptops.
I would recommend this to a friendGood laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far is good run Ark with great resolution and fps.
I would recommend this to a friendGreat computer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer, easy to Navigate. This computer it’s just perfect for me and the work I do.
I would recommend this to a friend