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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 466 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers love the m16 R2 gaming laptop for its outstanding performance and excellent build quality. The laptop's speed, upgradeable RAM, and high refresh rate are also appreciated, along with its portability. However, some customers have expressed concerns about fan noise, battery life, screen brightness, and heat. Some customers also feel the laptop is heavy for its size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 466 reviews
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Good, but I expected it to be quieter.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint is the noise of the fan during high CPU and GPU usage. I expected it to be quieter.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    My First Alienware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop packs a punch and exceeds my expectations. I would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Alienware Screams!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems so far. Very fast and beautiful monitor.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This really is a great gaming laptop. I’m giving it 4 out of 5 stars because it gets very warm when just doing basic computing tasks. But really that’s just being nitpicky. If you’re looking for a nice gaming laptop this is hard to beat right now.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Gift for daughter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my daughter and she absolutely loves it. I’m not a gamer but she is and says it is perfect for games and the graphics and speed are excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Ram

    Rated 5 out of 5 stars

    Alienware M16 R2

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alienware M16 R2 is a great gaming laptop. I found it on sale at the local Best Buy store. DIY 64GB RAM and 4TB SSD upgrades made this machine super fast.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    AlienW

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computet. Battery life could be better but with such high resolution probably hard to get better

    I would recommend this to a friend
  • Pros mentioned:
    Ram

    Rated 5 out of 5 stars

    Love this laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome computer from Best Buy. Bought it off sale, and noticed it went on sale a couple weeks later, and they honored the sale price with a refund of the difference. Best gaming laptop in its class IMO, and is very future proof with upgradable ram and ssd.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop at a great price. It works really good and its my first alienware laptop and im very impressed.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Worth a buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing device, I am able to run everything I want in 1440p at a high frame rate.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the design and the power. The sound was normal for a gaming laptop but Im mostly a console gamer so a little loud and warm for me

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been a great computer for my son to use for his College classes!

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Just great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop ticks all the boxes , only thing is the loud fans but appearance and functionality are top!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Alienware

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome computer occasionally has lag spikes but over all pretty great

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice computer works great I still use one of those runs all the game on high performance

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best laptop purchase of 2024, future proof.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is truly an amazing laptop, capable of running most modern games on high settings! Get it now before the tarifs hit if you're in the US

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Good gaming laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs games really well. I love that i can customize the colors on the keyboard. Laptop can be a little loud when in performance mode, but it IS a gaming laptop trying not to overheat. Overall a good product.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Definitely worth it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely loving this. Runs my games at top levels, blazing wifi speeds, and a solid build in general. Dont usually run it on battery, so cant really speak to its quality.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Can be happier

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice laptop i love it, great battery and performance

    I would recommend this to a friend
  • Pros mentioned:
    Ram
    Best Buy Employee

    Rated 5 out of 5 stars

    Perfect small frame gaming computer.

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming notebook with smaller refined look with great gaming experience in one package. Recommend to upgrade ram to 32gb if you want to ay new AAA titles like Cyberpunk 2077.

    I would recommend this to a friend
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