Customer Ratings & Reviews

Crisp and clean! Runs fast, has a great display, and can easily change performance functions to fit your needs. I would definitely reccomend!

Great laptop that performes perfectly. I do recommend reinstalling the OS with the basic windows one since the bloatware makes the ram use 9gb/16gb when doing nothing.

Prettu solid gaming laptop for the price fir sure.

Awesome laptop! I upgraded my ram from 16 to 32 and it made it a little more enjoyable!

Very nice laptop. Upgraded the ram to 32 gb for the laptop for max performance.

good deal good quality, happy with the purchase ..

Excellent computer for all my sons needs also for college

It ran perfect but started to slow down but best buy always hooks it up with the fixes

Son enjoys his gaming laptop and he can also do hos homework. Thanks this is a BEST BUY!

Great computer so far. Running 4 screens and playing games. So far not a glitch!

Very good product out of the box. Love the changes from last years model. Only downside is the 16GB of RAM but it is upgradable. Dell bloat takes up a good bit of that default 16.

This product is amazing, it has excelent perfomance for work and gaming.

So far no issues. Would recommend in the mid end laptop range. Love that it’s 240hz refresh rate.

I am currently writing this as I am packing up the "Gaming" Laptop to return it to best buy. I have always been hesitant to buy a gaming laptop before due to companies like Nvidia adding a 40 series GPU that underperforms and underdelivers, 16GB of RAM is not enough to play any new title that requires the game to run at 1600 resolution, the laptop also likes to freeze and crash often due to the new Nvidia drivers that get worse as they just seem to not care about consumer anymore, I had to go through multiple different drivers to find the correct one as the new ones would simply cause the system to blue screen just by opening google chrome. Now as for Alienware, the laptop feels nice and premium (for the price it is not surprising) but where it really lacks is using the system. Using the machine in a work environment and trying to do simple tasks seemed overwhelming, it would take seconds at a time to open files, apps etc.. The biggest gripe I have is trying to turn on the device, I would press the button and nothing would happen, I would have to leave it held down for a couple of seconds and the keyboard would light up and then shut back down, it would turn on randomly after multiple times which made me think I was pressing the button incorrectly while my hp laptop never gave me any of these issues above. The battery life is also horrible due to the nature of the refresh rate and "Gamer" specs.

This Alienware is a speed machine, despite being a laptop. Although it can run hot, the internal fans kick in as needed. Overall a great machine for both work and play!

Great laptop! I also upgraded the RAM to 32GB and it runs very smooth. I highly recommend

Fantastic product - setup was simple, exceptionally powerful and reliable. Absolutely looking forward to using this laptop for a long time to come.

I think it’s a great laptop but I definitely expected a better battery life. It tends to die after about 2 hours just from surfing the web on the lowest of settings.

I bought this for my son, an engineering student at NC State University, and he really loves it. He also enjoy it for gaming breaks.

Awsome laptop! Great service from best buy! Playing Delta Force at 130fps! in ultra