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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 487 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the amazing performance and build quality of the m16 R2 gaming laptop, along with its upgradable RAM and fast speed. However, some users have noted concerns regarding fan noise and battery life. Additionally, some customers feel the screen brightness could be improved, and a few have mentioned the laptop's weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 487 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fast!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Alienware is a speed machine, despite being a laptop. Although it can run hot, the internal fans kick in as needed. Overall a great machine for both work and play!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life
    Best Buy Employee

    Rated 4 out of 5 stars

    Good but no battery life

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it’s a great laptop but I definitely expected a better battery life. It tends to die after about 2 hours just from surfing the web on the lowest of settings.

    I would recommend this to a friend
  • Pros mentioned:
    Ram

    Rated 5 out of 5 stars

    Add more ram!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome laptop! I upgraded my ram from 16 to 32 and it made it a little more enjoyable!

    I would recommend this to a friend
  • Pros mentioned:
    Ram

    Rated 5 out of 5 stars

    Alienware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice laptop. Upgraded the ram to 32 gb for the laptop for max performance.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It ran perfect but started to slow down but best buy always hooks it up with the fixes

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great too for engineering school and gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son, an engineering student at NC State University, and he really loves it. He also enjoy it for gaming breaks.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This is a well-balanced choice

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a well-balanced choice; I recommend an external cooling device. While playing Kingdom Come: Deliverance II, the temperature was high, causing my Bluetooth headset to disconnect. I purchased an additional laptop cooling device, and now I can play games without any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good Computer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer so far. Running 4 screens and playing games. So far not a glitch!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far no issues. Would recommend in the mid end laptop range. Love that it’s 240hz refresh rate.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Shipping

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shipping was fast and safe. It took two days to get to me. The laptop is super fast and clean. I expect nothing less from alienware.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Alienware

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prettu solid gaming laptop for the price fir sure.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    good deal good quality, happy with the purchase ..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good deal good quality, happy with the purchase ..

    I would recommend this to a friend
  • Pros mentioned:
    Ram

    Rated 5 out of 5 stars

    Favorite laptop I've ever had

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! I also upgraded the RAM to 32GB and it runs very smooth. I highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent value and well built

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gaming laptop for me. I love the keyboard and trackpad responsiveness for day-day use, and it’s very light for a gaming laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ram

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded the Ram and added another SSD the process took minutes. I love everything about this laptop and had no issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Alienware m16 r2

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing, it has excelent perfomance for work and gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Not bad , not great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Graphically the performance was good , the problem is the built in alienware software...it takes up alot of resources. 16GB is not enough for this laptop , 32GB needs to be the baseline. Also had issues with this running warmer than normal , yes I'm aware gaming laptops run warmer in general but I couldn't keep this thing at a reasonable temp without having the fans run almost full blast. If you buy it , go ahead and get an extra 16gb stick of ram and keep it cool !

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hey There JoshuaF,
      We appreciate you taking the time to leave us your review. Your feedback is valuable to us at Dell. We are sorry to hear that your Alienware m16 gaming laptop is running warmer than you expected. It's important for us to hear about inconsistencies in our products for consideration of future development. To help you with the heating issues that you are having, I have provided troubleshooting steps with the full article below that can resolve the issue.

      Here are the steps to troubleshoot your heating issue:
      1. Update the system BIOS.
      2. Configure Alienware Command Center.
      • Open Alienware Command Center
      • Set the Active System Theme - Thermal as Performance Mode
      3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
      • Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
      4. Launch the Alienware Command Center, go to Fusion, and monitor the CPU frequency.
      • The CPU peak temperature should be less than or equal to (≤) 100 ℃
      • When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
      • Note: The CPU average temperature can be expected to reach 95 ℃ under cool mode for the Alienware m15, m17, and x17 systems

      Resolving a high temperature or overheating issue: https://dell.to/3F25rqN

      If you need further assistance, please reach out to us at: https://bit.ly/DellSupportTeam.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awsome laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome laptop! Great service from best buy! Playing Delta Force at 130fps! in ultra

    I would recommend this to a friend
  • Cons mentioned:
    Screen brightness

    Rated 5 out of 5 stars

    Great Laptop if you can get on a good sale!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for the price I paid open box. Yes it is loud, Yes the screen could be better on brightness, and Yes, the ram should be at least 32gb.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Above and Beyond

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Boss! Love it! It’s a real machine that does it all and more. Sharp

    I would recommend this to a friend