Customer Ratings & Reviews
- Model:
- AWM16-7025BLK-PUS
- SKU:
- 6571484
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers love the m16 R2 gaming laptop for its outstanding performance and excellent build quality. The laptop's speed, upgradeable RAM, and high refresh rate are also appreciated, along with its portability. However, some customers have expressed concerns about fan noise, battery life, screen brightness, and heat. Some customers also feel the laptop is heavy for its size.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Awsome laptop!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awsome laptop! Great service from best buy! Playing Delta Force at 130fps! in ultra
I would recommend this to a friend - Pros mentioned:Speed
Shipping
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Shipping was fast and safe. It took two days to get to me. The laptop is super fast and clean. I expect nothing less from alienware.
I would recommend this to a friend - Pros mentioned:Ram
Great Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded the Ram and added another SSD the process took minutes. I love everything about this laptop and had no issues so far.
I would recommend this to a friend - Pros mentioned:Build quality
Blue screens, won't power on, 16G of ram not enoug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am currently writing this as I am packing up the "Gaming" Laptop to return it to best buy. I have always been hesitant to buy a gaming laptop before due to companies like Nvidia adding a 40 series GPU that underperforms and underdelivers, 16GB of RAM is not enough to play any new title that requires the game to run at 1600 resolution, the laptop also likes to freeze and crash often due to the new Nvidia drivers that get worse as they just seem to not care about consumer anymore, I had to go through multiple different drivers to find the correct one as the new ones would simply cause the system to blue screen just by opening google chrome. Now as for Alienware, the laptop feels nice and premium (for the price it is not surprising) but where it really lacks is using the system. Using the machine in a work environment and trying to do simple tasks seemed overwhelming, it would take seconds at a time to open files, apps etc.. The biggest gripe I have is trying to turn on the device, I would press the button and nothing would happen, I would have to leave it held down for a couple of seconds and the keyboard would light up and then shut back down, it would turn on randomly after multiple times which made me think I was pressing the button incorrectly while my hp laptop never gave me any of these issues above. The battery life is also horrible due to the nature of the refresh rate and "Gamer" specs.
No, I would not recommend this to a friend Excellent value and well built
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect gaming laptop for me. I love the keyboard and trackpad responsiveness for day-day use, and it’s very light for a gaming laptop.
I would recommend this to a friend- Pros mentioned:Performance
Above and Beyond
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Boss! Love it! It’s a real machine that does it all and more. Sharp
I would recommend this to a friend Laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son enjoys his gaming laptop and he can also do hos homework. Thanks this is a BEST BUY!
I would recommend this to a friendComputer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer for all my sons needs also for college
I would recommend this to a friendAmazing gaming laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product - setup was simple, exceptionally powerful and reliable. Absolutely looking forward to using this laptop for a long time to come.
I would recommend this to a friend- Pros mentioned:Performance
Not bad , not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Graphically the performance was good , the problem is the built in alienware software...it takes up alot of resources. 16GB is not enough for this laptop , 32GB needs to be the baseline. Also had issues with this running warmer than normal , yes I'm aware gaming laptops run warmer in general but I couldn't keep this thing at a reasonable temp without having the fans run almost full blast. If you buy it , go ahead and get an extra 16gb stick of ram and keep it cool !
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hey There JoshuaF,
We appreciate you taking the time to leave us your review. Your feedback is valuable to us at Dell. We are sorry to hear that your Alienware m16 gaming laptop is running warmer than you expected. It's important for us to hear about inconsistencies in our products for consideration of future development. To help you with the heating issues that you are having, I have provided troubleshooting steps with the full article below that can resolve the issue.
Here are the steps to troubleshoot your heating issue:
1. Update the system BIOS.
2. Configure Alienware Command Center.
• Open Alienware Command Center
• Set the Active System Theme - Thermal as Performance Mode
3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
• Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
4. Launch the Alienware Command Center, go to Fusion, and monitor the CPU frequency.
• The CPU peak temperature should be less than or equal to (≤) 100 ℃
• When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
• Note: The CPU average temperature can be expected to reach 95 ℃ under cool mode for the Alienware m15, m17, and x17 systems
Resolving a high temperature or overheating issue: https://dell.to/3F25rqN
If you need further assistance, please reach out to us at: https://bit.ly/DellSupportTeam.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Screen brightness
Great Laptop if you can get on a good sale!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the price I paid open box. Yes it is loud, Yes the screen could be better on brightness, and Yes, the ram should be at least 32gb.
I would recommend this to a friend Amazing!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an asus tuf and the screen stopped working. I had to have a computer asap for my finals at college and ran to bestbuy for it. I was looking for something much more simpler than this but i took advantage of the bestbuy card perks and got it with 24 monthly payments with no interest. I upgraded the ssd to 4tb and now its a real airplane! I love it!
I would recommend this to a friendThanks Again, Geek Squad!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new laptop! And I appreciate the Geek Squad member who answered all my questions. He was so patient and knowledgeable.
I would recommend this to a friendWould definitely recommend a purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The overall experience was great. The condition of both the box and the laptop were outstanding and setting up the laptop was pretty easy. I think the laptop is very cool and offers many technical advantages. Playing games I don’t run into too many problems(of course everyone’s wifi is different) but other than that sometimes the mousepad acts funny but everything else is perfectly fine!
I would recommend this to a friendSpend the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the look and how easy it was to set up. Bought as a birthday gift for my daughter and she loves it. Graphics are amazing and speed is wonderful. Able to customize the colors. Definitely worth the extra money to me.
I would recommend this to a friendEverything and Anything
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is perfect for everything and anything. Has great battery life with quality sound and video resolution. No complaints here 10/10 would recommend.
I would recommend this to a friend- Pros mentioned:Ram
Extra computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t set it up it’s a spare .Im sure it’s awesome
I would recommend this to a friend - Pros mentioned:Performance
New Gaming PC
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! A much needed upgrade for my gaming needs.
I would recommend this to a friend - Pros mentioned:Build quality
Incredible build and quality
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible build quality, had all updated hardware inside. Expand ability is easy and well thought out internally. If purchased under $1500 I would highly recommend.
I would recommend this to a friend - Pros mentioned:Performance
Cool!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s Amazing!I like it!Its very cool play games!!!
I would recommend this to a friend