Customer Ratings & Reviews
- Model:
- AWM16-7025BLK-PUS
- SKU:
- 6571484
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the m16 R2 gaming laptop for its top-tier performance and solid build quality. The laptop's speed and RAM expandability are also appreciated, along with its relatively portable design. However, some users have noted concerns regarding fan noise, battery life, heat generation, and screen brightness, while others feel the laptop is a bit heavy.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Great Purchase
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has been a great computer for my son to use for his College classes!
I would recommend this to a friend - Pros mentioned:Performance
Gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son just love it...he enjoy online games ever...
I would recommend this to a friend - Pros mentioned:Performance
Would recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very great runs most games smoothly has great image quality and audio is also great
I would recommend this to a friend - Pros mentioned:Speed
Alienware Screams!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problems so far. Very fast and beautiful monitor.
I would recommend this to a friend - Pros mentioned:Performance
Not bad , not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Graphically the performance was good , the problem is the built in alienware software...it takes up alot of resources. 16GB is not enough for this laptop , 32GB needs to be the baseline. Also had issues with this running warmer than normal , yes I'm aware gaming laptops run warmer in general but I couldn't keep this thing at a reasonable temp without having the fans run almost full blast. If you buy it , go ahead and get an extra 16gb stick of ram and keep it cool !
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hey There JoshuaF,
We appreciate you taking the time to leave us your review. Your feedback is valuable to us at Dell. We are sorry to hear that your Alienware m16 gaming laptop is running warmer than you expected. It's important for us to hear about inconsistencies in our products for consideration of future development. To help you with the heating issues that you are having, I have provided troubleshooting steps with the full article below that can resolve the issue.
Here are the steps to troubleshoot your heating issue:
1. Update the system BIOS.
2. Configure Alienware Command Center.
• Open Alienware Command Center
• Set the Active System Theme - Thermal as Performance Mode
3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
• Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
4. Launch the Alienware Command Center, go to Fusion, and monitor the CPU frequency.
• The CPU peak temperature should be less than or equal to (≤) 100 ℃
• When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
• Note: The CPU average temperature can be expected to reach 95 ℃ under cool mode for the Alienware m15, m17, and x17 systems
Resolving a high temperature or overheating issue: https://dell.to/3F25rqN
If you need further assistance, please reach out to us at: https://bit.ly/DellSupportTeam.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Performance
Great too for engineering school and gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son, an engineering student at NC State University, and he really loves it. He also enjoy it for gaming breaks.
I would recommend this to a friend - Pros mentioned:Performance
Nice Gaming Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far absolutely no issues with gaming. Would definitely recommend.
I would recommend this to a friend - Pros mentioned:Performance
Runs like a dream
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It runs almost every game at ultra settings! Great performance and no issues so far.
I would recommend this to a friend - Pros mentioned:Speed
Shipping
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Shipping was fast and safe. It took two days to get to me. The laptop is super fast and clean. I expect nothing less from alienware.
I would recommend this to a friend Excellent value and well built
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect gaming laptop for me. I love the keyboard and trackpad responsiveness for day-day use, and it’s very light for a gaming laptop.
I would recommend this to a friend- Pros mentioned:Performance
Can be happier
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice laptop i love it, great battery and performance
I would recommend this to a friend - Cons mentioned:Heat
Not a bad laptop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good laptop, I was lucky enough to get an open box deal on it so that made it worth it. The laptop tends to get extremely hot when running most games, if you get it I would invest in a good cooling pads as well. All in all not bad, but I would not have bought it for full price.
I would recommend this to a friend - Cons mentioned:Fan noise
Great Laptop if you can get on a good sale!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the price I paid open box. Yes it is loud, Yes the screen could be better on brightness, and Yes, the ram should be at least 32gb.
I would recommend this to a friend - Pros mentioned:Ram
Great Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded the Ram and added another SSD the process took minutes. I love everything about this laptop and had no issues so far.
I would recommend this to a friend - Pros mentioned:Ram
Add more ram!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome laptop! I upgraded my ram from 16 to 32 and it made it a little more enjoyable!
I would recommend this to a friend - Pros mentioned:Performance
Amazing!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop couldnt beat the price got it on black Friday for a steal
I would recommend this to a friend - Cons mentioned:Battery life, Heat
Too hot and wifi does not work good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The truth is I used this computer for a week and even with cooling it is too hot. And its battery doesn't last more than 30 minutes. It freezes a lot and the wifi is too unstable. I definitely had to return it.
No, I would not recommend this to a friend Great laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far no issues. Would recommend in the mid end laptop range. Love that it’s 240hz refresh rate.
I would recommend this to a friend- Pros mentioned:Performance
Laptop
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It ran perfect but started to slow down but best buy always hooks it up with the fixes
I would recommend this to a friend - Pros mentioned:Speed
Love me some AlienWare
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is amazing, it is fast and the vraphics are unbelievable.
I would recommend this to a friend