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Customer Ratings & Reviews

Your price for this item is $1,519.99
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The comparable value price is $1,899.99

Customer reviews

Rating 4.4 out of 5 stars with 487 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the amazing performance and build quality of the m16 R2 gaming laptop, along with its upgradable RAM and fast speed. However, some users have noted concerns regarding fan noise and battery life. Additionally, some customers feel the screen brightness could be improved, and a few have mentioned the laptop's weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 487 reviews
  • Pros mentioned:
    Build quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Incredible build and quality

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible build quality, had all updated hardware inside. Expand ability is easy and well thought out internally. If purchased under $1500 I would highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Would definitely recommend a purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall experience was great. The condition of both the box and the laptop were outstanding and setting up the laptop was pretty easy. I think the laptop is very cool and offers many technical advantages. Playing games I don’t run into too many problems(of course everyone’s wifi is different) but other than that sometimes the mousepad acts funny but everything else is perfectly fine!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an asus tuf and the screen stopped working. I had to have a computer asap for my finals at college and ran to bestbuy for it. I was looking for something much more simpler than this but i took advantage of the bestbuy card perks and got it with 24 monthly payments with no interest. I upgraded the ssd to 4tb and now its a real airplane! I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 1 out of 5 stars

    Blue screens, won't power on, 16G of ram not enoug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am currently writing this as I am packing up the "Gaming" Laptop to return it to best buy. I have always been hesitant to buy a gaming laptop before due to companies like Nvidia adding a 40 series GPU that underperforms and underdelivers, 16GB of RAM is not enough to play any new title that requires the game to run at 1600 resolution, the laptop also likes to freeze and crash often due to the new Nvidia drivers that get worse as they just seem to not care about consumer anymore, I had to go through multiple different drivers to find the correct one as the new ones would simply cause the system to blue screen just by opening google chrome. Now as for Alienware, the laptop feels nice and premium (for the price it is not surprising) but where it really lacks is using the system. Using the machine in a work environment and trying to do simple tasks seemed overwhelming, it would take seconds at a time to open files, apps etc.. The biggest gripe I have is trying to turn on the device, I would press the button and nothing would happen, I would have to leave it held down for a couple of seconds and the keyboard would light up and then shut back down, it would turn on randomly after multiple times which made me think I was pressing the button incorrectly while my hp laptop never gave me any of these issues above. The battery life is also horrible due to the nature of the refresh rate and "Gamer" specs.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ram

    Rated 4 out of 5 stars

    Alienware! Out of this world

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly with the games that my grandson plays! VALORANT, Overwatch, League of Legends, plate up, raft, and more!

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. I have had it about a week and it has not disappointed me. Doesn't overheat like some other gaming laptops do

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    New Gaming PC

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! A much needed upgrade for my gaming needs.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good for the price, compact size and performance is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Ram

    Rated 5 out of 5 stars

    Extra computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t set it up it’s a spare .Im sure it’s awesome

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an absolute beast and bought it from best but for best price

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Cool!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s Amazing!I like it!Its very cool play games!!!

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Happy with this purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far a great laptop. Gets a little warm on my lap but I will use this in the winter instead of heating. Is this long enough?

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Amazing PC Review.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing PC - I needed more power than it could offer but with this, you wont need anything else for a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of the best you can get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best overall gaming laptops I have ever owned. Spec for spec this laptop is amazing!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great computer bad battery life

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the computer only when gaming on the battery it only last 90 minutes. If watching videos last about 6 hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spend the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the look and how easy it was to set up. Bought as a birthday gift for my daughter and she loves it. Graphics are amazing and speed is wonderful. Able to customize the colors. Definitely worth the extra money to me.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Fast machine!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop, is fast and I love the design, I hope it lasts at least 4 years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing gaming laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product - setup was simple, exceptionally powerful and reliable. Absolutely looking forward to using this laptop for a long time to come.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop. Been using it for about 2 months and it is the best experience I have had gaming in a long time. Highly reccomend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent gaming laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gaming laptop. Light weith and yet powerful. Happy with the puchase.

    I would recommend this to a friend