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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 493 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the amazing performance and build quality of the m16 R2 gaming laptop, along with its upgradable RAM and fast speed. However, some users have noted concerns regarding fan noise and battery life. Additionally, some customers feel the screen brightness could be improved, and a few have mentioned the laptop's weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 493 reviews
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Fast machine!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop, is fast and I love the design, I hope it lasts at least 4 years

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 1 out of 5 stars

    Blue screens, won't power on, 16G of ram not enoug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am currently writing this as I am packing up the "Gaming" Laptop to return it to best buy. I have always been hesitant to buy a gaming laptop before due to companies like Nvidia adding a 40 series GPU that underperforms and underdelivers, 16GB of RAM is not enough to play any new title that requires the game to run at 1600 resolution, the laptop also likes to freeze and crash often due to the new Nvidia drivers that get worse as they just seem to not care about consumer anymore, I had to go through multiple different drivers to find the correct one as the new ones would simply cause the system to blue screen just by opening google chrome. Now as for Alienware, the laptop feels nice and premium (for the price it is not surprising) but where it really lacks is using the system. Using the machine in a work environment and trying to do simple tasks seemed overwhelming, it would take seconds at a time to open files, apps etc.. The biggest gripe I have is trying to turn on the device, I would press the button and nothing would happen, I would have to leave it held down for a couple of seconds and the keyboard would light up and then shut back down, it would turn on randomly after multiple times which made me think I was pressing the button incorrectly while my hp laptop never gave me any of these issues above. The battery life is also horrible due to the nature of the refresh rate and "Gamer" specs.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent gaming laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gaming laptop. Light weith and yet powerful. Happy with the puchase.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Works great and runs all the newest games. I would recommend upgrading the ram to 32gbs.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slick look and feel. Runs games great, cooler is optimal for a laptop. Would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    alienware m16 r2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good laptop in general - if you want the balance of a gaming and portable one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spend the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the look and how easy it was to set up. Bought as a birthday gift for my daughter and she loves it. Graphics are amazing and speed is wonderful. Able to customize the colors. Definitely worth the extra money to me.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great for portability

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Its much more portable than the previous m16. Smaller size and also the charger is way smaller

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop thus far

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is amazing and the horsepower this thing has to run current games is insane!

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. Handles all my gaming needs!! Thr only thing that I wish was better would be the sound of the fan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portable Gaming Power

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Great gaming laptop with an amazing screen. Better than the Asus that failed on me!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Gaming laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, graphics are really amazing, plays well. I love this gaming laptop

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    BEAST MACHINE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful design, superb quality & awesome performance, I recocomend 100% this beast of gaming laptop

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Excellent tool for engineers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product especially for an Engineering student

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing gaming laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product - setup was simple, exceptionally powerful and reliable. Absolutely looking forward to using this laptop for a long time to come.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything and Anything

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is perfect for everything and anything. Has great battery life with quality sound and video resolution. No complaints here 10/10 would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of the best you can get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best overall gaming laptops I have ever owned. Spec for spec this laptop is amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks Again, Geek Squad!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new laptop! And I appreciate the Geek Squad member who answered all my questions. He was so patient and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Ram
    Best Buy Employee

    Rated 5 out of 5 stars

    Highly recommended

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. I upgraded the ram in the laptop and it is even better. The screen looks fantastic.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, gives me audio problems every now and again that are a pretty easy fix. Also only have 2 usb ports is kind of annoying. Other then that it’s a great Laptop!!

    I would recommend this to a friend
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