Customer Ratings & Reviews
- Model:
- AWM16-7025BLK-PUS
- SKU:
- 6571484
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers love the m16 R2 gaming laptop for its outstanding performance and excellent build quality. The laptop's speed, upgradeable RAM, and high refresh rate are also appreciated, along with its portability. However, some customers have expressed concerns about fan noise, battery life, screen brightness, and heat. Some customers also feel the laptop is heavy for its size.
This summary was generated by AI based on customer reviews.
Good over all laptop
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop. And tech service for it was great. Had a few issues with the drivers but was fixed lightning fast by dell within an hour. Best laptop Ive had so far with no other issues. Amazing graphics quality and can handle demanding games of may kind
I would recommend this to a friend- Pros mentioned:Performance
BEAST MACHINE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful design, superb quality & awesome performance, I recocomend 100% this beast of gaming laptop
I would recommend this to a friend - Pros mentioned:Performance
ALIENWARE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just perfect laptop, it was a dream to have it on my desk.
I would recommend this to a friend - Pros mentioned:Performance
Dell laptops
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just love this laptop its so powerful and so capable to handle heavy games
I would recommend this to a friend - Pros mentioned:Performance
Great laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing computer, I upgraded from the m15r3 to this and wow what a difference
I would recommend this to a friend - Pros mentioned:Performance
M16 R2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shipping was quick. Lab top runs better than expected. Does everything and more.
I would recommend this to a friend - Pros mentioned:Ram
Highly recommended
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. I upgraded the ram in the laptop and it is even better. The screen looks fantastic.
I would recommend this to a friend - Cons mentioned:Fan noise
Absolutely awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic machine!! It’s a little loud but you get used to it.
I would recommend this to a friend - Pros mentioned:Performance
Great device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best laptop i have ever had period. The staff were vrry helpful
I would recommend this to a friend - Pros mentioned:Performance
Mom
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend this computer to anyone, looking for this kind of computer.
I would recommend this to a friend - Pros mentioned:Performance
Alienware m16
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Performance, for those looking a developer machine, with good features.
I would recommend this to a friend - Pros mentioned:Performance
Fast, and reliable.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Works great with running large files and the look is amazing.
I would recommend this to a friend I wanted to like this laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll give it 2 stars instead of 1 because when it works it works well. Whether it's worth the pain and misery that accompany making work at all is debatable. Some tips if you chose to get this laptop. 1. After turning it on and jumping through the hoops that let you actually use it, get rid of all the bloatware you can find. Use a google search to help with that if you're not sure about it. "Killer" software should be the 1st thing to go. 2. After installing the updates from the Windows Update center, go to intel and Nvidia sites and update directly from there. Dell updates are pretty much a joke and you will need the latest graphics and wifi drivers for sure. 3. Keep all graphics and wifi drivers updated frequently. Weekly if you can. I know it's a pain, but it seems to be worth the effort. 4. I wouldn't pay full price for this unless I won a large lottery and just didn't care about money at all. It goes on sale for like $500 off, get it then if you really think you want it. 5. If possible, get something else. If you're in a bind and this is the best available and on sale, follow steps 1, 2 and 3.
No, I would not recommend this to a friend- Pros mentioned:Speed
Fastest Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing faster and beautiful item, excellent for for workeds or gamer users
I would recommend this to a friend - Pros mentioned:Performance
Amazing laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Graphics are beautifull and the customisation is out of this world
I would recommend this to a friend Decent Laptop,great for open box value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop was good for the value of the open boxed version, but the ram is underpowered and the build quality could be better, overall I would reccomend this if you are not buying new.
I would recommend this to a friend- Pros mentioned:Performance
A next level laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this laptop! It’s like literally a next level computer!
I would recommend this to a friend - Cons mentioned:Heat
VERY HOT on the lap, need a cooling laptop tray
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the m16 R2 that was on sale for $1299 Mandatory 30 minute installation of "upgrades", unbearably hot on lap while laptop is "upgrading". 75% through the process the Fans kick into high gear and starts to get very hot to the touch. VERY HOT. This is designed as a desktop replacement and not to be used on laps without a laptop tray (the kind with fans built in). I'm coming from a 16" MacBook M1 Pro that died. Never really used it for heavy workloads but when gaming it did occasionally get "warm". But normally it's very cool to the touch. Fans are on the sides and back of the unit. The Alienware 16r2 has huge fans underneath the back 30% of the bottom of the laptops surface. And there is a little ridge so that it makes an air gap for airflow underneath the Alienware. If it’s on your bare legs or clothed legs. Those bottom holes are gonna get clogged and make the laptop even hotter. The LED control software is garbage. The default behavior for the Alienware is to have a color strobing alien head above the keyboard when you get into a game. VERY DISTRaCTING. The led software adapts to each new game so you can to reconfigure each one manually. Additionally if you are charging the logo on the keyboard will be blinking the whole time. I thought this would be a cool upgrade vs the broken MacBook but I'm returning the Alienware and sending the m1 MacBook to the Rossman Group for repair. The HEAT is a deal killer for me and the LEDs are the cherry on top.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello David,
Thank you for taking the time to us your review. We sincerely apologize for the trouble you have encountered with your Alienware m16 R2 QHD+ 240Hz Gaming Laptop. We can assure you that Dell takes pride in manufacturing quality products. This is certainly not the experience we like to hear from our valued customers.
We always strive to get better and reviews like yours help us develop products our customers love. Your feedback will be shared with our quality team for consideration in future enhancements in products.
To help you with the heating issues that you are having, I have provided troubleshooting steps with the full article below that can resolve the issue.
1. Update the system BIOS.
2. Configure Alienware Command Center.
•Open Alienware Command Center
•Set the Active System Theme - Thermal as Performance Mode
3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
•Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
4. Launch the Alienware Command Center and go to Fusion and monitor the CPU frequency. Ensure that the CPU frequency is within the range during the first 5 minutes under performance mode.
5. Monitor the CPU temperature on the Fusion page
•The CPU peak temperature should be less than or equal to (≤) 100 ℃
•When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
•Note: The CPU average temperature can be expected to reach 95 ℃ under cool mode for the Alienware m15, m15R2, m17, and m17R2 systems
Resolving a high temperature or overheating issue on Alienware : https://dell.to/3F25rqN
If you are still experiencing issues, we will need more information to help you resolve these problems to your satisfaction. Please do not hesitate to get in touch with Dell using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Minhaj@Dell
- Pros mentioned:Performance
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Have not had any issues with the laptop.
I would recommend this to a friend - Pros mentioned:Speed
Gaming Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop for online gaming and it is super light and fast
I would recommend this to a friend
