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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 466 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers love the m16 R2 gaming laptop for its outstanding performance and excellent build quality. The laptop's speed, upgradeable RAM, and high refresh rate are also appreciated, along with its portability. However, some customers have expressed concerns about fan noise, battery life, screen brightness, and heat. Some customers also feel the laptop is heavy for its size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 466 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Powerful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought it for play, no issues with it, pretty stable

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Alienware - m16 R2 QHD+ 240Hz Gaming Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the computer works really well. It is an excellent product.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Lovely9

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop for a gaming even is very heavy but is normal

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Best Buy Employee

    Rated 5 out of 5 stars

    good pc

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice good pc. works well playing all the games i want on it with no issues

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great pc

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome pc work beyond expectations recommend to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Intel Core Ultra 7 Alienware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the "out of box" purchase of an Alienware laptop so new that it is not even available from Alienware. The Passmark 11 benchmark places it at 99% of all PCs. One caution, BestBuy had left the dealer demo software on the machine which needed to be removed. This is a minor problem, but might baffle a new user.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Avoid if you play games... Too HOT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for light gaming on the go. I used it for about a week and tried everything without opening it to try and keep this thing cool. sitting on the desktop nothing open it would have high cpu usage attributed to low ram. out of box it would used 11 out of 16gb on the desktop. it would lag on YouTube videos, gaming was almost impossible to enjoy as it would lag and stutter on games like the sims 4, cities skylines 1 and 2. Wow played ok. Anything else was too intensive and took too long to play as the ram would cap out. The screen was very good and the size of the machine was impressive. Windows Hello was nice but having a overheating terrible battery life doesn't make up for its design. Ended up trading it in for an ASUS with more specs for $100 more than this machine.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Accounts Payable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, really light and good technology. Loved it.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 2 out of 5 stars

    Overheating Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overheating issues. during gaming, the laptop cpu would reach temps of 215 degrees F

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving it so far. I can play all my fallout games on it

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall computer. A little bit heavy but gets Job done.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    m16 r2

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent purchase with all the bells and whistles

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Alienware m16 r2 (2024)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It very good and it run any game perfect, I loved it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely great laptop to play video games and many options to customize to your liking!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very Happy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid gaming laptop. Bought it for school and for personal use as well. Heat and noise is manageable. Upgraded the ram because 16 isn’t enough nowadays.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome gaming laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son was thrilled with this gaming laptop. After much research, this was the product we chose. It came highly recommended from multiple sources. Incredible graphics.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Best Buy Employee

    Rated 5 out of 5 stars

    Amazijg

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing screen and speed and power mustvbuy buy buy buy

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Good laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I bought it, I didn't have high expectations. But now that I use it daily, it is a good laptop for games, I recommend buying a fan so it is a gamer.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello RafaelH,

      Thank you for taking the time to leave us your review. We appreciate your kind words and are happy to know you're satisfied with your Alienware m16 R2 QHD+ 240Hz Gaming Laptop.
      We always strive to get better and reviews like yours help us develop products and services our customers love.

      If you come across any concerns or questions, we would be glad to help you resolve any issues you may be facing to your satisfaction. Please do not hesitate to get in touch with a Dell representative using the information provided below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Minhaj@Dell Dell

  • Rated 5 out of 5 stars

    Price Match !! <3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to price match like employee said and was so happy how smooth and how wonderful my PC is!! I havent been to best buy in awhile but would definitely recommend to friends or family!!!

    I would recommend this to a friend
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