Customer Ratings & Reviews
- Model:
- AWM16-7025BLK-PUS
- SKU:
- 6571484
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the m16 R2 gaming laptop for its top-tier performance and solid build quality. The laptop's speed and RAM expandability are also appreciated, along with its relatively portable design. However, some users have noted concerns regarding fan noise, battery life, heat generation, and screen brightness, while others feel the laptop is a bit heavy.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Speed
Amazijg
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Amazing screen and speed and power mustvbuy buy buy buy
I would recommend this to a friend - Pros mentioned:Speed
Gaming Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop for online gaming and it is super light and fast
I would recommend this to a friend - Pros mentioned:Performance
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome
I would recommend this to a friend Good over all laptop
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop. And tech service for it was great. Had a few issues with the drivers but was fixed lightning fast by dell within an hour. Best laptop Ive had so far with no other issues. Amazing graphics quality and can handle demanding games of may kind
I would recommend this to a friendLove the laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer, gives me audio problems every now and again that are a pretty easy fix. Also only have 2 usb ports is kind of annoying. Other then that it’s a great Laptop!!
I would recommend this to a friend- Pros mentioned:Performance
Powerful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought it for play, no issues with it, pretty stable
I would recommend this to a friend - Pros mentioned:Performance
Alienware - m16 R2 QHD+ 240Hz Gaming Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the computer works really well. It is an excellent product.
I would recommend this to a friend Amazing gaming laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product - setup was simple, exceptionally powerful and reliable. Absolutely looking forward to using this laptop for a long time to come.
I would recommend this to a friend- Pros mentioned:Performance
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Have not had any issues with the laptop.
I would recommend this to a friend Everything and Anything
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is perfect for everything and anything. Has great battery life with quality sound and video resolution. No complaints here 10/10 would recommend.
I would recommend this to a friend- Cons mentioned:Weight
Lovely9
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop for a gaming even is very heavy but is normal
I would recommend this to a friend - Pros mentioned:Performance
Great pc
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome pc work beyond expectations recommend to anyone
I would recommend this to a friend Intel Core Ultra 7 Alienware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with the "out of box" purchase of an Alienware laptop so new that it is not even available from Alienware. The Passmark 11 benchmark places it at 99% of all PCs. One caution, BestBuy had left the dealer demo software on the machine which needed to be removed. This is a minor problem, but might baffle a new user.
I would recommend this to a friend- Cons mentioned:Heat
VERY HOT on the lap, need a cooling laptop tray
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the m16 R2 that was on sale for $1299 Mandatory 30 minute installation of "upgrades", unbearably hot on lap while laptop is "upgrading". 75% through the process the Fans kick into high gear and starts to get very hot to the touch. VERY HOT. This is designed as a desktop replacement and not to be used on laps without a laptop tray (the kind with fans built in). I'm coming from a 16" MacBook M1 Pro that died. Never really used it for heavy workloads but when gaming it did occasionally get "warm". But normally it's very cool to the touch. Fans are on the sides and back of the unit. The Alienware 16r2 has huge fans underneath the back 30% of the bottom of the laptops surface. And there is a little ridge so that it makes an air gap for airflow underneath the Alienware. If it’s on your bare legs or clothed legs. Those bottom holes are gonna get clogged and make the laptop even hotter. The LED control software is garbage. The default behavior for the Alienware is to have a color strobing alien head above the keyboard when you get into a game. VERY DISTRaCTING. The led software adapts to each new game so you can to reconfigure each one manually. Additionally if you are charging the logo on the keyboard will be blinking the whole time. I thought this would be a cool upgrade vs the broken MacBook but I'm returning the Alienware and sending the m1 MacBook to the Rossman Group for repair. The HEAT is a deal killer for me and the LEDs are the cherry on top.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello David,
Thank you for taking the time to us your review. We sincerely apologize for the trouble you have encountered with your Alienware m16 R2 QHD+ 240Hz Gaming Laptop. We can assure you that Dell takes pride in manufacturing quality products. This is certainly not the experience we like to hear from our valued customers.
We always strive to get better and reviews like yours help us develop products our customers love. Your feedback will be shared with our quality team for consideration in future enhancements in products.
To help you with the heating issues that you are having, I have provided troubleshooting steps with the full article below that can resolve the issue.
1. Update the system BIOS.
2. Configure Alienware Command Center.
•Open Alienware Command Center
•Set the Active System Theme - Thermal as Performance Mode
3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
•Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
4. Launch the Alienware Command Center and go to Fusion and monitor the CPU frequency. Ensure that the CPU frequency is within the range during the first 5 minutes under performance mode.
5. Monitor the CPU temperature on the Fusion page
•The CPU peak temperature should be less than or equal to (≤) 100 ℃
•When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
•Note: The CPU average temperature can be expected to reach 95 ℃ under cool mode for the Alienware m15, m15R2, m17, and m17R2 systems
Resolving a high temperature or overheating issue on Alienware : https://dell.to/3F25rqN
If you are still experiencing issues, we will need more information to help you resolve these problems to your satisfaction. Please do not hesitate to get in touch with Dell using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Minhaj@Dell
Great specs at the price point!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly like the title says. For the power you get at the price, you cannot complain. Complaints of overheating are not going to happen; the fans are intense. Very pleased with this purchase.
I would recommend this to a friend- Cons mentioned:Weight
Good laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall computer. A little bit heavy but gets Job done.
I would recommend this to a friend Thanks Again, Geek Squad!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new laptop! And I appreciate the Geek Squad member who answered all my questions. He was so patient and knowledgeable.
I would recommend this to a friendAccounts Payable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, really light and good technology. Loved it.
I would recommend this to a friend- Pros mentioned:Performance
Great laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving it so far. I can play all my fallout games on it
I would recommend this to a friend - Pros mentioned:Performance
Alienware m16 r2 (2024)
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It very good and it run any game perfect, I loved it!
I would recommend this to a friend