Customer Ratings & Reviews

This laptop can run everything, I've upgraded the RAM to 64GB, added a 4TB Samsung 990 Pro, unfortunately the keyboard is actual trash. First, the A key seems to have the hinge fused to the key itself, so it keeps popping off, the left side of the spacebar seems to have the same issue and it frequently sticks down unless i hit the right side of it. Now the W key is starting to do the same, as well as the D key. The A key initially started about a month after i bought it, no spill damage, nothing. Clearly a manufacturing defect. Unfortunately, Alienware warranty does NOT cover keyboards and they want to charge me $300+ and shipping it for 2+ weeks to them for them to 'fix it'. There's no replacement keys or hinges i can buy anywhere. My local Geek Squad doesn't have a repair place so all they can do is the same thing Alienware can do, have me send it out for a complete repair I have to pay $300 for. I have owned many, many laptops and this is the first time i've bought a 'premium' brand. I will never ever again purchase anything from Alienware as their customer service is useless and their warranty doesn't actually cover anything.

It's a great gaming lap, the graphics and response time is wonderful. The graphics are beautiful and i like the feel of the keyboard. I dislike the sound, but if you plug it into an external speaker it's pretty good. i also like how easy it is to get in and upgrade the ram and add extra storage.

meets the laptop's proposal laptop with a less powerful processor than the Core I 7 I9 + still with a powerful video card and the set works very well.

My son loves his new gaming laptop he says he’s the goat in the games he plays lol.

The Alienware m16 R2 gaming notebook is easily one the high-performance gaming laptops I’ve ever used, and I've been thoroughly impressed with what it offers. Initially was concerned that the 16" display was only QHD+ , but with a 240Hz refresh rate I was almost instantly sold thanks to buttery-smooth visuals that are absolutely stunning. Whether I'm playing Tekken 8 or indulging in Call of Duty, the experience is deeply immersive and fluid, thanks to one of the most fluid displays I’ve seen on a gaming laptop. I did try to do a few spreadsheets and the resolution was a bit lacking, but let’s face it…not many people are looking at Alienware to do real work. The new Intel Core 7 Ultra 155H Processor paired with plenty of memory (16GB ), and an RTX 470 8GB graphics card, I've been able to tackle a couple of my favorite games with fantastic performance. When it comes to benchmark performance metrics, my experience has been a bit of a mixed bag. On battery, the laptop's performance considerably dips, as evident from my 3DMARK scores of 9699, compared to 12050 when plugged in. The Nova Benchmark also gave me a performance score of 63%, which made me think about potential optimizations, especially for times when I can't be plugged in. One aspect I can't praise enough is the sound quality; it's loud and immersive! The build quality feels solid, ready to endure daily use, although I've noticed the trackpad feels a bit soft, which is a minor annoyance for me. Fan noise has been quite noticeable, a common trade-off for such a powerful setup, but it's something to consider if you prefer a quieter working environment. The battery life, especially during gaming sessions like when I'm deep into Call of Duty tends to be short, so it’s best that you stay plugged in for your best experience. Despite these few downsides, the Alienware m16 gaming notebook has been a fantastic companion for my gaming and productivity needs. It’s a nice balance between performance, build quality, and user experience. With all things considered, including the few drawbacks, I feel a 4.5-star rating is justified, but I'm inclined to round it up to 5 for the sheer performance it offers and the fun I've had so far gaming. This notebook will become my go-to for both work and play and I can’t wait to really push it through its paces over the next few months!

The Alienware m16 r2 is a powerful performer with minimal gamer flash if needed but ready for gaming. This release, the jet booster with cool RGB Tron light has been removed in favor of a smaller, more portable traditional form factor in line with 16" competitors. This futureproof laptop has a snappy 16" QHD 240Hz 2560x1600 300-nit non-touch matte LED screen covering 100% sRGB with powerful internals to match. I love the subtle space gray colorway and materials chosen making the RGB pop and feel premium. Under the hood, you will find the new 16-core Intel 7 Ultra 155H 3D hybrid architecture chip clocked at 1.4GHz, boosting up to 4.8GHz, and paired with an RTX 4070 GPU 8GB VRAM. Integrated graphics are present on the CPU employing Intel Arc for flexibility and power efficiency for less graphic-intensive tasks. It packs 16GB of DDR5 RAM clocked at 5600 MHz and an NVIDIA GPU capable of AAA gaming on the go! Coming in at just under 6 lbs., it is heavier but on par for a quality 16" gaming laptop. Setup is quick and easy if you are a Windows user who has done this before. Take your charger, plug it in, and get to work. Once you are all situated with your software installs and game needs you can really enjoy the Alienware experience. Build The chassis is reminiscent of the Dell Inspiron's silky rubberized coating on the inside, and nice aluminum alloy bottom making this sturdy and doesn't flex. The inside finish is a fingerprint magnet matte finish on the wrist rest and screen, but it makes it feel premium. Build quality is in line with Dell's use of plastics and alloys in favor of weight reduction. The lid is plasticky and flexes if uneven pressure is applied but it can be opened with one hand. It feels like a Dell Inspiron laptop with Alienware logos and upgraded internals. The screen has 240Hz refresh, but color and brightness are lacking. The panel is LCD which is another cost cutting measure when comparing other panels on laptops in this price range. Competition is using OLED and Micro LED, meanwhile we are getting old tech with subpar performance. Benchmarking Using Geekbench, the system was set to the "Overdrive" preset Performance setting in Alienware Command Center and Windows power settings to "Performance". It yielded the highest results, but not worth the trade for thermals. Compared to the "Balanced" preset, "Overdrive" had higher temps ranging between 41-104. Temps were around 82 degrees Celsius, producing a Single-Core 2122 and Multi-Core 11225 scores. In "Balanced", the temp range was 53-105, mostly near 75 degrees Celsius, posting scores for Single-Core 2024 and Multi-Core 10668. Based on my testing, this chip is effectively tuned so there isn't a good reason for going hard for heat and noise for a small gain of around 4% performance. For comparison, this laptop single core performance compares to Ryzen 7 5700x/Intel i9-11900 and multi-core performance of Intel i9-10920X/Ryzen7 5800X3D. In Fortnite, I was averaging 71fps gaming 2560x1600 in 240GHz! Drop it to 1920x1600, and get an average of 10fps higher to average 86fps. This system is more than capable of handling gaming at 60fps in almost any game I used. Experience Performance and experience are excellent here, but it runs hot. The Alienware Command Center software isn't as good as other brands regarding customizations of RGB effects like direction and colors. In my opinion, the system runs hot with temps bouncing in the 90-104 range while gaming. Fan curves need to be tweaked sooner for better cooling! Watch your temps go from the 50s to the 90s, then back to the 50s within 2-3 seconds. The new cooling system dumps hot air out the sides so your hand and mouse will get warm. The fans are noisy/audible in any setting above quiet. The keyboard is mushy and not very tactile. If you have used Dell Inspiron laptops, then you will know what this keyboard feels like. I'm more of a fan of low profile switches, but this keyboard is a joy to type on and quiet. The power supply is your typical Dell brick 240W to fuel this Alien. RAM is barely enough to idle the PC, around 10-12 GB used with everything running Windows and other bloatware. I already bought a kit of 64GB 5600Hz for another $200 so we will see what the increase is like soon. Running games, you will easily see the RAM is the bottleneck usually at 100% in many tasks requiring graphics or simultaneous multitasking. Screen Display accuracy is overall average at best. There are LOTS of other better panels, but sacrifices are made in favor of refresh rate and cost. There is an adaptive mode that goes between 120/240Hz. However, 60Hz isn't included for some reason. I'd like to see that updated in the future and maybe further increase battery life, and give speed when needed. If you want a bright screen, this is not for you as I feel this is about 4 years behind in brightness. I am truly disappointed in the 300 nits. I got 286 nits in my testing with a spectrometer and calibration software. Calibration is off for anything outside of sRGB. The contrast is average, and the colors are not vivid and punchy. The matte finish and LCD panel chosen are to blame here for cost cutting. Refresh rate and latency are on point, though, and I am more than happy in those departments. Sound and Acoustics When you are working, you will hear turbos spooling in order to keep temps down. The speakers sound ok but very small and bottom-firing so you lose volume as a result. There are lots of vents near the top, one would think there should be room for speakers on top somewhere. You will get plenty of sound from this laptop as well, to the tune of jet engines! Depending on the profile, you will hear the fans spinning. Keyboard The keyboard is rather spacious with room between keys. They can be easily vacuumed to keep clean. The keys have a wobble to them and are tactile through a mushy membrane. The keyboard is quiet and feels nice to type on, but I would prefer low-pro mechanical switches for a machine in this price range. RGB is beautiful and has good color saturation and brightness. The keys are responsive and require decent pressure to activate. Trackpad The trackpad is the worst part of this ENTIRE laptop. I think Dell chose this move because if you are gaming, your trackpad isn't what you will be using. It feels like they saved money here knowing gamers have a mouse - smart, I guess. It is loose, plastic, and not responsive to light taps I use on other laptops. It really is the worst part of this experience but I am a mouse user so it's more last resort. Using this as a desktop replacement in a dock setup is a great idea, and the keyboard and trackpad decisions will not hinder the otherwise premium build. Glass trackpads should be standard in this price range, and Dell disappointed here for sure. The lack of glass really kills the premium feel with rattle and play. Battery The battery life is average, to say the least, for any gaming laptop in this range. With an included 240W power supply, the 90Wh battery gave me about 80% after 30 minutes of fast charging. It took about an hour and 15 mins 100% charge. While hardcore gaming, battery life gets you between 35-65 minutes of play depending on the brightness of RGBs, screen, game, and power profile. For my testing, I set the keyboard RGB to low, the screen to 50% brightness, refresh rate set to Dynamic 120/240Hz, and the balanced power profile. I was able to get 2hrs 45mins and temps were ranging from 70-96 with light work, streaming video, and working on email and work takes using DisplayPort by battery. In all, I love this laptop, all the RGB and quality performance offered, but I really hate the trackpad. I believe there should be the option to upgrade to 32GB for a better baseline setup to satisfy gamers and streamers who multitask while gaming. This is a good compromise for those who don't need all the power of the X16 line and offers scalability for futureproofing.

Great laptop for the sale price. Portable and reliable!

Perfect product. Alienware is the best laptop for game, media,...

Needs more RAM after all the updating and installing the bare necessities. You’re only left with a few gigs of ram. Love the aesthetics. And the overall specs and speed of the laptop but the only tiff I have is the RAM storage

A very good deal when on sale, or open box. One of the best RTX 4070 equipped laptops out there. I also appreciate the design change Alienware has done , to make their laptops look less "gamery" and more understated.

So this is my first ALIENWARE laptop and i have to say what a experience this is. Not only good for gaming this laptop is extremely useful for everything thank you to the people at Best Buy and big ole thanks to ALIENWARE.

Bought this for my wife and she uses it every-time she goes home from work. She wanted it because she finds the alien light at the front really cute! She’s happy!

I bought it recently but I like it very much, the downside is that the ports are not enough. And when I run games switch to discrete video card can be that hangs at this for 0.5 sec. On temperature everything is fine, well in general satisfied with the purchase.

Fast, powerful, sleek and easy to operate. I love it.

I love the laptop, I currently study data science engineering and work as a data engineer and this laptop has everything I need to do my work and for my studies and it is also very good for playing video games.

So, I purchased this laptop on 3/28/24. When I first opened the box, I was so excited to see such a beautiful piece of craftsmanship. I felt like a kid on Christmas. Oh, and when I compared its weight to my older Alienware 15 r4. The weight difference was like day and night. I thought to myself, how could they a computer so much better and lighter? So I thought. So, I began to do the initial Windows setup via wifi. Everything went smoothly and fast. How I was falling in love at first site with this cold piece of work. So me being me, the first thing I do with any new computer I purchase is install security software. And this is where I find out that the grass ain't greener on the other side. (In my Chris Brown voice). So I open up the web browser and it comes up fine. 30 seconds into my search for my security software, the web page popped up with a message saying, " Looks like you aren't connected to the internet." But the killer part is in the bottom right corner it was saying I was connected and had internet access. Ok, no biggie, so I thought, I'll just reconnect my wifi, and everything will be fine. Oh boy, was I wrong. I tried rebooting the computer and wifi, although my phone was connected to the same wifi with no issues. So finally, I decided to plug the ethernet cord into the compuer gain internet access to sign it out of my Microsoft account. And thank God it had a port, and it worked. So needless to say, with that kind of issue straight out of the box, I ended up returning the very next day.

I see in my laptop some pixels that doesn’t function

I was betyer off just buying a generic gaming laptop for 500. This thing sucks. Was good yhe first 2 month's then my screen started glitching and it does that from time to time . Now for the last few months my screen stay black when i turn it on. I have to constantly turn it off and on or try to close and re open laptop. Now i have to most likely buy parts online to replace/fix the screen issue. I work typically 10 hrs a day n hardly game on it. What a waste of money i didn't get warranty either. Beware of this trash . Go buy a 400-500 laptop that does the same thing and probably will be better.

I was able to come right in and get the laptop and it was all very easy.

I love my Alienware m16 r2, powerful and upgradable...I use it for gaming and DJ 'n!