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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 487 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the amazing performance and build quality of the m16 R2 gaming laptop, along with its upgradable RAM and fast speed. However, some users have noted concerns regarding fan noise and battery life. Additionally, some customers feel the screen brightness could be improved, and a few have mentioned the laptop's weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 487 reviews
  • Rated 4 out of 5 stars

    Good but not perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine is lightweight and adjust performance to increase battery life when not under stress. One complaint is that the Alienware software along with other background makes the machine idle at about 13gb ram utilization. That doesn’t leave a lot available for other tasks. Now, you can upgrade this to 32gb ram for about $100. But with it was offered that way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent upgrade

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to upgrade from an ASUS gaming laptop which I had for about 10 years or so, and so far this PC has yet to disappoint. I use it for the occasional gaming and for work. One thing that kinda triggers me is when it goes into performance mode, everything gets loud and if you are somewhere where it's completely silence you will get looked at, not a fan of that but you get used to it. Hopefully it'll last as long as the ASUS that got pushed into retirement lol.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great gaming laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great laptop, vesy fast, & great graphics. It does get pretty hot so I recommend a decent laptop cooling stand and you are good to go.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Alienware

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer! Was looking for an excellent gaming laptop and it’s not disappointed me yet?

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Ram

    Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded mine to 64 gb ram and 5tb ssd, this thing is amazing. My games are beautiful and i can fit a ton of them.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    The good/bad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice laptop 2 things stood out 1 design either you hate it or love they slimmed up the back side and the material is solid well built the 2 the I/O choices I hated the placement of the usb was right next to my house hand no ports on the left side besides the Ethernet jack .As for how it ran well pretty well solid fps in 1440P if you catch it on sale go for it or look open box but for 1900 new I think there are better cheaper options out there

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Alienware laptop for our son and were not disappointed - great laptop with all the bells and whistles he wanted! And, when it went on sale a week after we purchased it, Best Buy gave us the sale price. You have a customer for life!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Portability

    Rated 5 out of 5 stars

    Favorite Laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable to use. Easy portability for travel. Loved the weight and performance. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Amazing gaming laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Alienware laptop it has amazing performance in games I would recommend that you do all the updates first and be aware that it going to run really hot in the beginning but will eventually cool down. I got a good amount of fps on high to ultra high around 100-160. It is lighter than most gaming laptops with similar specs. Battery life is about 4-6 hours

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    You pay for performance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was amazing they had a deal save 400$ and these specs rock, i play apex legends at 240hz with no lags or any issues at 1440p, can run any AAA title latest games easily on max settings would love to recommend to everyone looking to buy a gaming laptop, bettee than asus or other brands

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    One of the best

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, quality built gaming laptop. Nice materials used on this rig and the 4070 is quite powerful.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality
    Cons mentioned:
    Screen brightness

    Rated 4 out of 5 stars

    Great, but needs a little more power

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent build quality, but I ultimately went with a 4080 GPU and have not regretted it. Screen was a bit dim.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Incredible laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome equipment! Great performance, features and design.

    I would recommend this to a friend
  • Pros mentioned:
    Ram

    Rated 4 out of 5 stars

    Loud and powerful!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loud and powerful! Sounds like a jet taking off in high performance mode! Other than that, great entry level gaming laptop with decent battery life. Only gripe is that it comes with only 16gb ram. Need at least 32gb, but upgrade to 64gb for the best.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman was very informative very knowledgeable. All I had to do is tell him a little bit about what I wanted and he knew exactly what to get me.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Works for what I wanted!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a gaming laptop because I have always been a Mac user and wanted to play games on the go. For the games I have played so far being Marvel rivals, 6 Siege, schedule 1 and other steam indy games i have had absolutley no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Alienware laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast easy to use laptop. Great memory. I love it . Would definitely recommend it if you are a gamer.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome Product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. I've been using it mainly for school but have done some gaming and I am satisfied with its performance.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Gaming laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does run hot but is a great piece so far. I would buy again for the price. No complains other than I wish it ran cooler.. But when you have lots of big hardware heats going to happen!

    I would recommend this to a friend
  • Pros mentioned:
    Ram

    Rated 5 out of 5 stars

    Love this Alienware M16 R2 Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent a long time looking for a new laptop and tried out quite a few across different companies. The Alienware M16 R2 is a killer choice and fits what I was looking for! Some reviews talk about high RAM usage out of the box - which I experienced as well (>10GB / 16GB) I did a fresh wipe and installation of Windows and it dropped down to >5GB and have no problems with it whatsoever. Can get loud under load but it's way less than the other newest series laptops I tested

    No, I would not recommend this to a friend