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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 246 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers appreciate the m16 R2 laptop's impressive performance and high-quality graphics capabilities, frequently praising its smooth gameplay and ability to handle demanding applications. Positive feedback also highlights the build quality, comfortable keyboard, and vibrant display. However, some users note that the laptop can become quite loud and warm during intensive use, and battery life is a common concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 246 reviews
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Beast under the hood

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Alienware m16 R2 is a shining example of how gaming laptops can evolve to meet the demands of modern users, seamlessly combining raw power with a sleek, portable design. Alienware has long been synonymous with high-performance gaming, and the m16 R2 takes that legacy to new heights. With its redesigned chassis, cutting-edge hardware, and thoughtful features, this laptop earns a well-deserved 5-star rating, standing out as a versatile machine for gamers, creators, and professionals alike.The Alienware m16 R2 is powered by Intel’s latest Core Ultra 7 or Ultra 9 processors and NVIDIA’s RTX 40-series GPUs (up to RTX 4070), delivering exceptional performance for gaming and beyond. Whether you’re diving into graphically intensive titles like Cyberpunk 2077 or Starfield, the m16 R2 handles them with ease, offering smooth frame rates at high settings. For example, with an RTX 4070, you can expect over 100 FPS in Overwatch 2 at 1080p on high settings, and around 60 FPS in Red Dead Redemption 2 at QHD+ resolution. This power extends to productivity tasks as well—editing 4K videos, running virtual machines, or managing heavy multitasking is a breeze with up to 64GB of RAM and the processors’ neural processing units (NPUs) optimizing AI-driven workloads

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Weight

    Rated 3 out of 5 stars

    Another Reciew?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve already left a review on this but let’s try again. It’s a very large and heavy laptop. If you can get over the fact that it’s massive and weighs 10 pounds then go for it. Works well. Returned mine and went smaller with a different brand so I wouldn’t have to buy an oversized backpack and the chiropractor that would have inevitably had to fix all the back pain I would have received from hauling this monster around.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability, Speed

    Rated 5 out of 5 stars

    Great value, excellent graphics processing.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this machine. 5 years newer than my previous Alienware laptop, and vastly faster. Graphics processing is definately a step up, though I know there are faster gpus out there. I needed something with stronger graphics rendering to run Architecture programs for school. This works well, and is in a very streamlined package. Slips into back pack easily, and performs well.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance, Portability

    Rated 5 out of 5 stars

    Alienware

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. It means all the needs i have and i got it for a good price. It can play all curretn AAA games without issue. Love the customization and the fact it is so sleek. This was designed around perfomance and mobilization. Which wasnt easy to fine. No, it doesnt ha e OLED, but that hasnt bothered me at all.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Powerful and convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this laptop. I replaced my desktop with it and paired it with an ultrawide monitor and a dock. It’s the perfect setup for my needs. Clean, powerful, and incredibly convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 5 out of 5 stars

    Great gaming pc, but gets hot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this gaming pc to play final fantasy XIV on. It’s an amazing pc, fast, has great graphics, and is durable. The lights on the keyboard and alien logo can be customized and give this an awesome look and feel. I did have to get a cooling pad and laptop desk since it does get hot.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    The best laptops that I ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good computer, fast,powerful,I can playing any games that I want, battery live very good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great for on-the-go gaming

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work perfect for what I need it for, but some serious gamers should look into something more. Plays high graphics just fine at 60fps while staying fairly cool, the fan noise will drown out the sound so headphones are recommended. Looks and feels great, no issues with setup or downloads. No ethernet ports but the WiFi chip is great, had as high as 700gbs download speeds (on home WiFi), but this is extremely variable depending on the source of the wifi, as with everything. Graphics are excellent, not ultra/epic good, but impressive.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    AAA-gaming Desktop Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great performance and impressive peripherals. I would definitely recommend this as a desktop replacement! Unique AlienFX lighting (rainbow or solid colors) for keyboard backlight, Alien logo on the outside shell, and LED around trackpad. Pros - lots of ports (ethernet, 2x USB-C, 2x USB-A, HDMI, DP); excellent FPS performance for AAA-gaming Cons - Loud fan (can be mitigated with "silent mode"); heavy weight; not touchscreen

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great desktop replacement laptop. Very fast, no problem playing games at high settings. The fan gets loud during game play, but that is common with gaming laptops. When used for everyday tasks, makes no noise. Very easy to travel with.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    This is an amazing laptop!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am an engineering student currently and the laptop I was using previously could not handle the 3D modeling software I use on a daily basis. I would open up very large files and my old laptop would crash before I could really get anything done. But this Alienware came fully equipped to tackle some very large CAD files. I haven’t noticed any lagging or latency. This laptop so far can do it all! I have also been getting into gaming and it has been more than capable! If you are looking for a nice gaming/3D modeling laptop, then look no further! This is an amazing buy and I would 10/10 recommend this product!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Very powerful and sturdy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is powerful and runs very well, but it is loud when running on performance mode with the fans at max, though it is silent when on stealth mode. The screen is very high quality with a high resolution and refresh rate. It is perfect for a wide variety of games and work. The 1tb SSD is limiting however and I recommend ge

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance, Speed

    Rated 5 out of 5 stars

    Super item, fastest laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fastest laptop beautiful design, and powerful laptop to work or game line

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Got The Best Deal on My First Alienware Laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Believe me, guys, this is my first Alienware laptop, and I never thought I would be able to get such a powerful laptop. You could say that thanks to Bestbuy's offers, my dream of owning an Alienware laptop has come true. Thank you so much to the Bestbuy Team! Review: Outstanding Gaming Laptop for Hardcore Gamers! I recently purchased the Alienware m16 R2 32Gb RAM With RTX 4070 , and I am thoroughly impressed by its performance. As a gamer who plays demanding titles like Cyberpunk 2077 and Call of Duty: Warzone, this laptop has exceeded my expectations in every way. Build Quality & Design: The build quality feels premium, with a sleek and durable design. The laptop is a little on the heavier side, but that’s expected for a gaming laptop. The keyboard is responsive with customizable RGB lighting, which adds a nice touch to the overall aesthetic. Cooling: The cooling system works incredibly well. Even during long gaming sessions, the laptop stays cool, and I don’t hear the fans working too loudly. This is a huge plus for a gaming laptop that’s usually prone to overheating. Battery Life: Surprisingly, the battery life is better than I expected for a gaming laptop. It lasts for several hours when doing light tasks like browsing the web or watching videos. However, heavy gaming will drain the battery faster, so you’ll need to keep it plugged in for extended sessions. Overall: The Alienware m16 R2 is a powerhouse, delivering excellent gaming performance, beautiful visuals, and solid build quality. It’s perfect for anyone who wants a portable gaming solution without sacrificing power. I highly recommend this laptop for gamers looking for a high-performance machine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation, Noise level

    Rated 4 out of 5 stars

    Hot and loud fans, but its a gaming laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for gaming. It does get very hot and the fans can get loud but that is expected of a gaming laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Great gaming laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming laptop. Excellent processor speed and the graphic card is also very good. Good price for its capabilities. The only thing is that battery drains fast, but that's okay for such a laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Alienware all the way!!!1

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was doing some research for another laptop and the M16 R2 kept coming up in the reviews for the X16 R2 I was looking at. So I decided to give it a try. It's a little lighter than the X16 and has a decent battery life with little heat issues. In my opinion, you can't go wrong with Alienware. You get what you pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Alienware purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beast. Starts up immediately and runs smooth. It’s quiet until you push it hard. But even then it’s not bad at all. I also have a cooling pad just in case. Graphics are fantastic and this computer is fast as can be. This is my second Alienware and I couldn’t be happier. Great purchase and price. You won’t be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 4 out of 5 stars

    Nice laptop for school

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good computer! Haven’t used it much for gaming but with work and school it is fast and easy to use. Great for coding and engineering 3D graphics!

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation, Noise level

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs little warm bought cooler pad for it . Fans little loud too . But it’s taken everything I’ve thrown at it with ease

    I would recommend this to a friend
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