Customer Ratings & Reviews
- Model:
- AWM17R5-A355BLK-PUS
- SKU:
- 6510325
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the m17 R5's impressive performance, stunning graphics, and high refresh rate screen, praising its build quality and effective cooling system. However, some users point to the less-than-stellar battery life and the laptop's considerable weight as drawbacks. Concerns were also raised regarding certain software aspects and the system's price point.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Speed
very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good laptop. very fast and great for games !!
I would recommend this to a friend Great powerful Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a beast upgradable ram to 64g plus 1 T solid state memory the 3070ti GPU handles it all 17 inch screen a solid laptop made by a renowned mfg.got a great deal open box totally worth it.customizable RGB chasis and keys. Hdmi to my bigscreen works like a charm plays every game I have effortlessly.
I would recommend this to a friendNot the best purchase
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great specifications and deal for the laptop at time of purchase, however a plethora of issues started after that. The laptop overheated quite often even with a well ventilated fan, the battery life was less than 1 hour off the charger, different software issues with Alienware drivers. We made a few Geeksquad appointments for them to review and ultimately were able to do a temporary fix, but did not want to send it in for repair that was to take 8-12 weeks to get back. Not a good laptop purchase.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Jesse,
Thank you for taking the time to leave a review. We apologize for the battery performance issues you are experiencing with your Alienware m17 Gaming Laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full articles that can help you improve the battery performance of your laptop.
Here are the steps to help improve the battery performance of your laptop:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana, type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn the Battery Saver On or Off.
d) Additional settings are available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further the Battery Saver feature.
How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Performance
Great laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop!! Can easily handle resource intensive games.
I would recommend this to a friend - Pros mentioned:Performance
Gamer laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop, good for movies too. Best laptop i had
I would recommend this to a friend Alienware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first Alienware laptop. I have owned other gaming laptops, from MSI and HP. But man this laptop is a beast. I ended up adding another 1 tb Nvme and upgraded the ram to 32 gb. This is my first laptop i have owned that has a amd cpu and it definitely handles everything and doesnt get to hot. I would definitely recommend this latop to anyone who likes to game.
I would recommend this to a friend- Cons mentioned:Battery life
It’s ok.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fans are pretty loud and there’s a grinding noise when gaming but I can deal with it. The battery life is not good but it’s a gaming laptop.. what would you expect?
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hey PedroR,
Thank you for taking the time to leave us your review. We apologize for the fan noise issues that you are experiencing with your Alienware m17. It's important for us to hear about discrepancies in our products for consideration of future development. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your fan noise issue:
1. Check and clean air vents.
2. Provide proper ventilation.
3. Run a hardware diagnostic test.
4. Update the BIOS and device drivers.
5. Download and install Microsoft Windows Updates.
6. Run optimize my computer using Dell Support Assist.
7. Limit startup programs.
8. Scan your computer for malware.
How to Troubleshoot Fan Issues: https://dell.to/33NYLLE
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Speed
Alienware laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great powerful and full of speed o would purchase this item again.
I would recommend this to a friend Great laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to play Triple A titles like Resident Evil 4 Remake, and Battlefield 2042. I was able to play on ultra settings, with discord opened in the background. I was hitting 130 FPS on average. When unplugged, the laptop can run for 3 hours before reaching low battery levels of 10%. Overall, I’m happy with this purchase!
I would recommend this to a friend- Pros mentioned:Performance
Works Great - Alienware
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it works great for Gaming and School. Great Product.
I would recommend this to a friend Good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Omg this computer so amazing so goood. 360hz so fast
I would recommend this to a friend- Pros mentioned:Speed
Amazing laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, very high quality, excellent speed, full recommended
I would recommend this to a friend - Pros mentioned:Build quality
Best laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It feels and looks premium! Best laptop out there!
I would recommend this to a friend - Pros mentioned:Performance
Amazing machine!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alienware been Alienware, impressive performance..
I would recommend this to a friend - Pros mentioned:Performance
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best laptop i have ever owned. Would definitely recommend!!
I would recommend this to a friend Heavy, Reliable.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is big. A bit too big to be a regular carry laptop, but is a workhorse. Reliable and effective, good if you are gonna keep it in one place most of the time.
I would recommend this to a friend- Pros mentioned:Performance
Good, reliable laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reliable, powerful, everything I needed in a laptop.
I would recommend this to a friend - Pros mentioned:Performance
Worth for money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent performance, high quality. best in price
I would recommend this to a friend It’s okay
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t what I was expecting. Was expecting a little better experience. Have had glitches and had to shut down several times.
I would recommend this to a friendGreat!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good computer! Very fast and great for gaming!
I would recommend this to a friend