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Customer Ratings & Reviews

Your price for this item is $666.99
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The comparable value price is $2,299.99

Customer reviews

Rating 4.3 out of 5 stars with 469 reviews

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Rating by feature

  • Battery Life

    Rating 4.1 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the m17 R5's impressive performance, stunning graphics, and high refresh rate screen, praising its build quality and effective cooling system. However, some users point to the less-than-stellar battery life and the laptop's considerable weight as drawbacks. Concerns were also raised regarding certain software aspects and the system's price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 469 reviews
  • Rated 5 out of 5 stars

    Chonky powerhouse

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A chonky powerhouse. The power to do what you need and what you want. Was easy to set up and has that Alienware quality. Screen is nice and crisp and framerate keeps the games and videos looking smooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open Box Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open box purchase success! Brand new and came with everything indicated for an amazing price. It was a great value for my son who had been saving all summer.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap easy to use laptop got on a geeat deal alienware is dolid overall not worth it without a great sale

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop 480HZ version

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good laptop, reinstalled the OS to remove some of the bloatware. I was sent the 480 HZ version but still runs great. Laptop is rather large and can be quite heavy.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Performance

    Rated 5 out of 5 stars

    Very quite very food

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs games very smoothly and quitely. Cooling works good too. Display is large but computer is not too heavy. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer. It has its issues, but overall a very good laptop to have a 3070 TI and such a small thing couldn’t ask for anything better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son to use for school and gaming and it is amazing. Plays everything he likea to play with no issues and can still help with his summer assignments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it ngl! Alienware is so clean! I love the fact that there is a protector on the fans so it doesnt get all dusty. Its easy to clean and its so good looking aseell

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Alienware Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop. Runs perfectly. Don’t regret buying. Worth the money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Alienware

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been 2 months I’m confused what’s wrong with my laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High performance

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, had fun using it! though it is heavy to carry worth it all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for gaming

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer for gaming, when fans are on high its a little loud. But worth every penny. I picked it up on sale. So great deal

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Good but

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good pc but didn’t meet cost expectations. Overpriced

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hey Nick,
      We value your feedback and appreciate you taking the time to leave a review of your Alienware M17 Gaming Laptop. We are sorry to hear that you were not completely satisfied with the purchase price of your device. We have noted the details of your statement and will use them for improvement in current and future decisions.
      We recommend that you contact Dell directly with the information below if you need further assistance.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896.

      Best,
      Summer@Dell Dell

  • Rated 5 out of 5 stars

    Awesome Alien Ware laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Has the power needed to run the GIS programs that I use for my research. Very happy with this purchase and was a great price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good overall.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall. Wish the speakers were louder. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop I have ever owned.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great so far. I have had it for about 8 months. It has done great with everything I have thrown at it. COH3, Flight sim.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this laptop severa times, zoom responded very well. Color and speed excellent. Havent tried gaming. Havent tried all options on it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Gaming laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming laptop. Amazing refresh rate, and storage. Top notch performance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Gaming Laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Alienware M17 R5. If youre not afraid to open it up. Its ram and memory are easily upgradeable. Replaces my Razer Blade 14.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for price.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid machine. Great fps and screen refresh. Sturdy and strong materials used. Quiet.

    I would recommend this to a friend