Customer Ratings & Reviews
- Model:
- AWM17R5-A355BLK-PUS
- SKU:
- 6510325
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the m17 R5's impressive performance, stunning graphics, and high refresh rate screen, praising its build quality and effective cooling system. However, some users point to the less-than-stellar battery life and the laptop's considerable weight as drawbacks. Concerns were also raised regarding certain software aspects and the system's price point.
This summary was generated by AI based on customer reviews.
10/10
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop had it a year still runs everything iv thrown at it
I would recommend this to a friendTHE COMPUTER, for EXTREME GAMING PERIOD!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The response time is impeccable, which ever game you play. If you want to be a part of next level gaming, this IS IT!!!
I would recommend this to a friendGreat computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No regrets on it. I dint tried playing games with mouse yet. But i dont think that it woud have a problem in the future
I would recommend this to a friendLoads super fast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer, very happy with my purchase. It has all the bells and whistles that anyone would ever need.
I would recommend this to a friendSuperb
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best laptop for gaming and streaming best performances
I would recommend this to a friend3070ti’s still got it!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love being able to game on the go. Not as much drive space as i wanted but i can always change that.
I would recommend this to a friendLove it.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. First time having an AMD CPU. Would definitely recommend it over Intel.
I would recommend this to a friendFast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I expected from this laptop. Will add more memory but works great for now.
I would recommend this to a friendBest Laptop ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best PC ever. I just need a higher GB than 16. Grpahics are better than my TV and my tv is supposed to be 4k.
I would recommend this to a friendRegretful purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop because it was on sale, and I still feel like it wasn't worth it. I try to stick to MSI as I've had a few of their computers in the past but I decided to spend less than originally planned and fell for this option because of the sale. I've only had it two days and already regretting the purchase. It has totally frozen up on me a few times already, and just doesn't seem used friendly at all
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There LuisB,
Thank you for taking the time to leave a review and for your feedback. We are sorry to hear that you are experiencing freezing issues with your Alienware m17 gaming laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your freezing issue:
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.
You can read the full article on solving freezing issues here: https://dell.to/33Y2KFn
I have also added a video link for additional troubleshooting: https://bit.ly/3qzpXZg
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
We look forward to making this right for you!
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Great Gaming Computer That Works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer that worked correctly right out of the box. Setup was easy. My son truly enjoys gaming on this.
I would recommend this to a friendGreat laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price for what you get also the sound does not sound like a airplane when you turn it on
I would recommend this to a friend- Cons mentioned:Software
Oh Alienware...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hardware specs are top notch, the Alienware software wasn't so great. Returned it due to blue screens and random freezing and shutdowns while gaming.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There HarrisonB,
We appreciate you taking the time to leave a review of your Alienware m17 gaming laptop. We are sorry to hear that you were experiencing an issue with blue screen crashes and made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
alienware
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it sm, it’s more than what i expect. highly recommend
I would recommend this to a friendGaming laptops
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer was so worth the purchase. I absolutely love it.
I would recommend this to a friendWanted it to be so much more
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still having random issues with it. A laptop this expensive should be flawless and it falls way short. I bought an $800 asus and it has outperformed my Alienware laptop. Not a good look dell.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey ChristopherD,
We want to thank you for taking the time to leave a review of your Alienware m17 Gaming Laptop. We are sorry to hear that you have been experiencing issues with your device. That is certainly not the type of experience we like to hear from our loyal customers. We will share your feedback with our quality team to help improve current and future products. We would love to help you. Below I have provided the toll-free number and chat link to our support team.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell
Performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop runs evry game on ultra settings looks amazing
I would recommend this to a friendGreat laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop. First software update took some time but everything else is great.
I would recommend this to a friendBest computer ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves it. He said the graphics are great and it’s just want he needs for college.
I would recommend this to a friendExcellent gaming product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It delivers everything it promises Excellent product and my best purchase
I would recommend this to a friend