Customer Ratings & Reviews
- Model:
- AWM17R5-A355BLK-PUS
- SKU:
- 6510325
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the m17 R5's impressive performance, stunning graphics, and high refresh rate screen, praising its build quality and effective cooling system. However, some users point to the less-than-stellar battery life and the laptop's considerable weight as drawbacks. Concerns were also raised regarding certain software aspects and the system's price point.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cooling
Awesome laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for gaming and great cooling for all day. Runs most mew games at 100 fps
I would recommend this to a friend - Cons mentioned:Lag
Ryzen is beating INTEL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great and lag free with a very good price special last time in the black friday
I would recommend this to a friend - Pros mentioned:Performance
Excellent Experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far, the best laptop for gaming for anything with ease.
I would recommend this to a friend - Pros mentioned:Performance
Best laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing piece of machinery. The best gaming laptop that I’ve had
I would recommend this to a friend - Pros mentioned:Performance
Best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best laptop i have ever got and love is with my games and cricut
I would recommend this to a friend - Pros mentioned:Performance
A must gaming laptop.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So smooth. I can open mulitple gaming accounts without sweat.
I would recommend this to a friend - Pros mentioned:Performance
Laptop review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome service, the laptop is so good and run perfectly.
I would recommend this to a friend Junk
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 yrs ago for 2700 dollars and its dead ive read nothing but problems with these. Screen went black and they dont repair them even though they sell them
No, I would not recommend this to a friend- Pros mentioned:Performance
A beast for the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a laptop, this is a beast and a great deal for the money.
I would recommend this to a friend - Pros mentioned:Performance
It’s a beast!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero regrets buying this. Plays any game no problem.
I would recommend this to a friend My Last Alienware
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to bring in for service several times until finally it was junked due to bad motherboard.
No, I would not recommend this to a friendGood Power. Lots of files dropped. Had to return
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Alienware 17.3" 1tb SSD 2X16 RAM. My first machine was a beast. Ran excellent for almost 8 years with heavy workloads and multiple platforms open simutaneously. This machine had to return: 1. ADOBE CREATIVE SUITE very glichy. Kept dropping. Spent a week with Adobe tech trying to isolate issue. No luck. One Drive on Desktop not for me. My data gets saved on a hard drive I own. Do not want to be forced to use the cloud. Noone is able to isolate the cause of file drops. Will make a new attempt with a comparable machine.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings Tpow,
We want to thank you for taking the time to leave a review and provide feedback of your Alienware M17. We are sorry to hear that you were experiencing several issues with your device and had to make the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Could not run WOW
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It ran fine for basic windows uses, but as soon as I loaded World of Warcraft the fans started blowing like a jet engine about to take off. That’s not a good thing for a supposedly Gaming Laptop.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Kevin,
We appreciate you taking the time to leave a review of your Alienware m17 gaming laptop. We apologize for the issues you have with fan noise. Below are steps to run a pre-boot diagnostic test that can help.
1. Restart your Dell PC.
2. When the Dell logo appears, press F12 key to enter One-time Boot Menu.
3. Use the arrow keys to select Diagnostics and press Enter key on the keyboard.
4. Follow the on-screen prompts and respond appropriately to complete the diagnostics.
5. If the test fails, ensure to write down the error code and validation code.
If your issue with fan noise continues this article can be used to further assist: http://dell.to/38XbfCV
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Sincerely,
Summer@Dell
Made it 2 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started having weird crashes, repairing windows? Files selected open different files. Messages stating file is missing. Then file would come up. Going to swap out, sounds like SSD issue.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Nova,
We want to thank you for taking the time to leave a review of your Alienware M17 Gaming Laptop. We are sorry to hear that you are experiencing an issue with your device crashing. That is not the type of feedback we like to hear from our customers. Below I have provided troubleshooting steps to help resolve your issue.
Here are the steps to help resolve your crashing issue:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3khR75H
You can read the full article on solving PC crashing issues here: http://dell.to/2u98Cct
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Sincerely,
Summer@Dell
If you love throwing away money buy Alienware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop stopped turning on and functioning after 1 year and two months. Literally two months outside of the warranty. I sent it away with geek squad to be repaired. $1,400 estimate to replace the motherboard. This laptop is trash. This company is trash. I wouldn't accept this item even if it was a gift. I spent $2700 and a year later I have a $2,700 paperweight. What an absolute disaster of a purchases.
No, I would not recommend this to a friend- Pros mentioned:Speed
Alienware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every penny, super fast. Excellent display.
I would recommend this to a friend - Pros mentioned:Speed
BEAST!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first gaming laptop & man it is a BEAST!
I would recommend this to a friend Massive piece of GARBAGE!!!!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute piece of garbage. Have had it for 5 months with very little extreme use and it has already gone through 2 mother boards. Computer not abused and is always plugged into surge protectors. Dell is definitely pumping out nothing but garbage .
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi AndrewM,
We appreciate you taking the time to leave a review and provide feedback on your Alienware M17. We are sorry to hear that you have experienced two failed motherboards. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products. If you need further assistance I have provided the toll-free number and chat link below to our support team for your convenience.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Not a good open box
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sold me this one with some issues and it wasn’t easy to return it since it was open box, they told me that I have to bring to geek squad 3 time for same issue and if the issue not solved then I will be refunded!!!
No, I would not recommend this to a friendGreat laptop. Windows 11 sucks.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used the laptop with my Quest 2 and it worked nicely. However the downside with certain aspects I believe derived from Windows 11 - which appears to be still working out some kinks.
I would recommend this to a friend