Customer Ratings & Reviews
- Model:
- AWM17R5-A355BLK-PUS
- SKU:
- 6510325
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the m17 R5's impressive performance, stunning graphics, and high refresh rate screen, praising its build quality and effective cooling system. However, some users point to the less-than-stellar battery life and the laptop's considerable weight as drawbacks. Concerns were also raised regarding certain software aspects and the system's price point.
This summary was generated by AI based on customer reviews.
Very Satisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best computers i have ever bought by both Alienware and Best Buy
I would recommend this to a friendLaptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product, only wish it came with a different operating system
I would recommend this to a friendBest computer for gaming.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good fps and performance, always wanted an alienware laptop, now that I have it i cant live without it. Battery is ookish, and overall is pretty good
I would recommend this to a friendAlienware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good computer and the price is very good too.
I would recommend this to a friendAW M17
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the laptop. I dont love the power supply provided that is clearly not for this laptop and pops out of the back if i move the laptop at all. Would have gave 5 stars if I received the actual Alienware power supply.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello There Ganzer54,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware m17 gaming laptop. We are sorry to hear that you are experiencing an issue with your power supply cord. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
this laptop is amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i loved thsi laptop for rhe price and it is a alienware!
I would recommend this to a friendHorrible experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience with Alienware!!! It’s my second laptop of Alienware. First one was with 1070 card. I used it for 3 or 4 years and my keyboard had stopped working. This laptop is my second laptop from Alienware. And what do you think? After 1,5 years of usage the keyboard totally out of order. Need to replace. Of course warranty service is finished… How it’s possible that on both laptops same problematic? And this company positions itself as a premium product. I would say more. This second laptop always throttling, bcs of overheating. After 30-40 min of gaming it starts lagging hard cuz GPU drop the frequency. I put maximum performance in the system settings and still the same issue. And the cherry on the cake, on my latest laptop, the backlight on the right side of the screen disappears, so 20% of the screen without backlighting. You have to close the lid of the laptop and open it again to make the screen work properly. It’s mechanical problem, not software. I pay twice as much as the competitors suggest for the same laptop and I get this quality. It’s my last Dell product ever!!! Worst company in the world.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valerii,
Thank you for taking the time to leave us your review. We are sorry to hear that you are experiencing slow performance issues with your Alienware M17 Gaming Laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full article that can help you with slow performance issues with your laptop.
Here are the steps to help you with slow performance issues:
1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
2. Restart the computer
3. Run a hardware diagnostic test
4. Scan your computer for malware
5. Restore the computer using Windows System Restore
6. Restore the computer to factory default settings
You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Stay Away From This Junk!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this because i wanted 360hz 17’ and RTX But this is the most garbage gaming laptop. Over The Coarse Of 5 Months Ive Had to ship the thing to dell in texas 7 Times!!! Dont Buy This And Stay Clear Of Dell
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
We want to thank you for taking the time to leave a review of your Alienware m17 gaming laptop. We are sorry to hear that you are not completely satisfied with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience touchpad issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 years of using it off and on for a few hours a week the motherboard went out. Hard to find a replacement board.
No, I would not recommend this to a friend