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Customer Ratings & Reviews

Your price for this item is $575.99
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The comparable value price is $2,549.99

Customer reviews

Rating 4.1 out of 5 stars with 386 reviews

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Rating by feature

  • Battery Life

    Rating 3.8 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers are impressed with the m18 18" 480Hz Gaming Laptop's performance, large screen size, and ample RAM, frequently praising its smooth visuals and impressive graphics capabilities. However, some users have reported issues with battery life, weight, and cooling, while others have noted concerns about the speakers and motherboard reliability. The build quality and port selection received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 386 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best computer i’ve ever gotten. Runs renders like ice. Smooth and crisp

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Alienware M18 AMD- very impressed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. Quite the beast and very fast. Purchasing through Best Buy was extremely easy

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop fast speed great display all around awesome computer!

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    M18 not easy to carry in a bag

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice computer and faster, but the weight is so high!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Purchased very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it very much. My favorite one. very smooth very good

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Powerfull

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brutal, very fast, excellent performance in gameplay

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop very powerful and great gaming laptop

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent gaming laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome laptop. Very fast and works great. Very happy with my purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not what i was looking for.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what i wanted. Returning it ans getting the asus strix 18. Gaming struggled to keep up on a few high end games. Not what i was wanting. Poor screen as well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good for gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer at a great price. I love the performance.

    I would recommend this to a friend
  • Cons mentioned:
    Speakers

    Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't buy this computer again, nothing but problems, started out with when i turn it on, the screen will flash and glitch it, stayed on the phone with dell multiple days trying to fix it remotely didnt work. Now the problem continues, the speakers are messing up, the performance mode doesnt want to work anymore. I guess i should have listened when someone told me Alienware wasnt worth the cost

    No, I would not recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, I love everything about it! Super fast great graphics

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Loud and Heavy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have buyers remorse. To be fair this was an open box dell, but there have been minor issues with the screeb flasging white, rebooting and a few other performance issues. Running blender it sounds like its about to explode. The computer itself is heavy and the battery is also very heavy. It works and I'm grateful to have a new compiter but if i were to get a do-over i would get something more like a laptop.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Stellar Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Works Amazing Super fast, Elegant, and a powerhouse

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Good good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for everything. Fan runs great. Big screen is good. Stuff and stuff is good

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Powerfull laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exelent laptop. Beyon awesome . Fast FAST FAST AF FAST AF

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Allienware laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dope laptop runs every game at 120 fps + .. super clean quality

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Motherboard

    Rated 1 out of 5 stars

    Died at less than 60 days

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer was great out of the box with good performance. Unfortunately it had a major motherboard failure less than 60 days old. Currently in for repair, bestbuy has so far handled a seemless repair process.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hi There Isaac,
      Thank you for taking the time to leave a review of your Alienware m18 Gaming Laptop. We are sorry to hear that you are experiencing an issue with your motherboard. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
      If you need further assistance, please reach out to Dell Support directly by using the information provided below.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fire

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture can play any game better than your desktop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good deal

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great computer for the price. gets a little hot tho

    I would recommend this to a friend