Customer Ratings & Reviews
- Model:
- AWM18-A145BLK-PUS
- SKU:
- 6543535
Rating by feature
- Battery Life
Rating 3.8 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the m18 18" 480Hz Gaming Laptop's performance, large screen size, and ample RAM, frequently praising its smooth visuals and impressive graphics capabilities. However, some users have reported issues with battery life, weight, and cooling, while others have noted concerns about the speakers and motherboard reliability. The build quality and port selection received positive feedback.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Motherboard
“Most powerful” brick I’ve wasted money on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy cancelled the order on me twice for no reason, and once I was finally able to receive the item I’ve had issues since day one. Even after 2 motherboards and 3 complete resets of the OS.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There AvenHeat,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware m18 gaming laptop. We are sorry to hear that you have been experiencing issues with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them for improvements on current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Games
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is amazing, has wonderful pictures and is able to run the games that I want to play.
I would recommend this to a friendVery satisfied with purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome gaming laptop. Got it open box. No issues at all, very happy.
I would recommend this to a friendnone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice computer Nice computer for every thing and it's the one
I would recommend this to a friendLaptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product, great super glad in Web 3 gaming. Its the future
I would recommend this to a friendTop notch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything went amazingly well, great service and product! Perfect Alienware quality
I would recommend this to a friendAlienware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay, so rocky road to get here. Basically, this thing is awesome!
I would recommend this to a friendCool Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Computer is exactly what we wanted!
I would recommend this to a friendGreat Lap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value price-quality, not regrets for this buy, highly recomended
I would recommend this to a friendGood price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recommend, very good price to get started into gaming.
I would recommend this to a friendkinda crashy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still haven't figured out the random BSODs. Runs well otherwise.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings yeeeeeeeee,
We want to thank you for taking the time to leave us your review. We sincerely apologize for the blue screen issues you are experiencing with your Alienware m18 Gaming Laptop. Your feedback about discrepancies in our products and services helps us improve with future developments. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your issue:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3xcCmaM
You can read the full article on solving PC blue screen issues here: http://dell.to/2u98Cct
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam.
We look forward to making this right for you!
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
M18
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best laptop ever is worth every dollars #alienware #gaming
I would recommend this to a friendIt is a heavy laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good job. The only side that i hate is that it runs on a higher temperature
I would recommend this to a friendGame
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is perfect , I was looking for laptop that has everything and this want surprise me
I would recommend this to a friendGaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with the service and the gaming laptop.
I would recommend this to a friendLaptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it fast enough to play any game out at this point
I would recommend this to a friendWorth the cost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer for the price, vey good build quality and looks better than in images.
I would recommend this to a friendSatisfied Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was everything I expected and more, I am very happy with my purchase.
I would recommend this to a friendNIGHTMARE LAPTOP
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has given me nothing but issues since purchasing. Nightmare laptop!!!
No, I would not recommend this to a friendBest store experience
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great laptop. The service at the store was excellent.
I would recommend this to a friend