Customer Ratings & Reviews
- Model:
- AWM18-A145BLK-PUS
- SKU:
- 6543535
Rating by feature
- Battery Life
Rating 3.8 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the m18 18" 480Hz Gaming Laptop's performance, large screen size, and ample RAM, frequently praising its smooth visuals and impressive graphics capabilities. However, some users have reported issues with battery life, weight, and cooling, while others have noted concerns about the speakers and motherboard reliability. The build quality and port selection received positive feedback.
This summary was generated by AI based on customer reviews.
Games
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is amazing, has wonderful pictures and is able to run the games that I want to play.
I would recommend this to a friendJust get the newer model
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hace purchased many ALIENWARE devoces and this one is just not it. I work for Microsoft in I.T I had to not only troubleshoot my device many times since I got it but Dell support won't honor their warranty of on site repair and keep giving me a hard time. The computer stutters and has ftos drops I should not have to deal with that on a 3000$ computer. Now I can't even return it due to best buy 2 week return policy so I am stuck with it for now. I even had a customer come into my job at the Microsoft experience center desperate to fix this same device but they had worse issues. Very disappointed in alienware depending on how support reacts in the next coming days o might just switch to msi once i save up enough money to do so.....
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Taquain,
We value your feedback and want to thank you for taking the time to leave a review of your Dell Alienware m18 FHD+ 480Hz Gaming Laptop. We sincerely apologize for the numerous issues you have encountered with your laptop and support service. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Feedback like yours helps us improve our current and future products and services.
Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.
You can read the full article on solving freezing issues here: https://dell.to/33Y2KFn
I have also added a video link for additional troubleshooting: https://bit.ly/3qzpXZg
We would love another opportunity to help you but will need a little more information. Please take a moment to call or chat to speak with another Dell representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
We look forward to making this right for you!
Best,
Minhaj@Dell
Very satisfied with purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome gaming laptop. Got it open box. No issues at all, very happy.
I would recommend this to a friendnone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice computer Nice computer for every thing and it's the one
I would recommend this to a friendLaptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product, great super glad in Web 3 gaming. Its the future
I would recommend this to a friendTop notch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything went amazingly well, great service and product! Perfect Alienware quality
I would recommend this to a friendAlienware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay, so rocky road to get here. Basically, this thing is awesome!
I would recommend this to a friendGreat Lap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value price-quality, not regrets for this buy, highly recomended
I would recommend this to a friendkinda crashy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still haven't figured out the random BSODs. Runs well otherwise.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings yeeeeeeeee,
We want to thank you for taking the time to leave us your review. We sincerely apologize for the blue screen issues you are experiencing with your Alienware m18 Gaming Laptop. Your feedback about discrepancies in our products and services helps us improve with future developments. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your issue:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3xcCmaM
You can read the full article on solving PC blue screen issues here: http://dell.to/2u98Cct
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam.
We look forward to making this right for you!
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Cool Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Computer is exactly what we wanted!
I would recommend this to a friendGood price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recommend, very good price to get started into gaming.
I would recommend this to a friendGame
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is perfect , I was looking for laptop that has everything and this want surprise me
I would recommend this to a friendIt is a heavy laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good job. The only side that i hate is that it runs on a higher temperature
I would recommend this to a friendM18
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best laptop ever is worth every dollars #alienware #gaming
I would recommend this to a friendGaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with the service and the gaming laptop.
I would recommend this to a friendLaptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it fast enough to play any game out at this point
I would recommend this to a friendWorth the cost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer for the price, vey good build quality and looks better than in images.
I would recommend this to a friendSatisfied Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was everything I expected and more, I am very happy with my purchase.
I would recommend this to a friendAs advertised
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great piece of machinery, as expected. Price point cannot be beat in my opinion.
I would recommend this to a friendBeast of a laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a beast, this thing is a monster but it has the power to back it up
I would recommend this to a friend