Customer Ratings & Reviews
- Model:
- AWM18R-9494BLK-PUS
- SKU:
- 6572635
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the impressive performance and graphics capabilities of the m18 R2 18" 165Hz Gaming Laptop, frequently praising its large screen size ideal for gaming and work. However, some users noted the laptop's considerable weight and relatively short battery life as drawbacks. The large screen, while appreciated by many, also necessitates a larger carrying case.
This summary was generated by AI based on customer reviews.
Best of the best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down best gaming laptop I've ever owned. Bought it when it was on sale and haven't used my Xbox since!
I would recommend this to a friendDurable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very durable and decently well heated. Software is easy to download and good for gaming
I would recommend this to a friendNo regrets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent system. I’ve had it for several weeks now and I’m very pleased with its performance.
I would recommend this to a friendNice laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a refurbished in excellent condition and so far, exactly what I was hoping it would be.
I would recommend this to a friendA massive laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this Alienware laptop ! It is the second one that i have purchased from Bestbuy and i have never had a problem with either one to date ! It is perfect for my personal needs !!
I would recommend this to a friendPerfect!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what was described. High quality gaming laptop.
I would recommend this to a friendGreat Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast with great video for game playing. I get a little over 1 gig internet with optimum for the best gaming experience
I would recommend this to a friendLove this laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A must have, especially when on sale. I am sticker with Alienware from now on for sure
I would recommend this to a friendYes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome processer and quality laptop Had amazing aspects of pros hardly any cons
I would recommend this to a friendBeautiful large screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pc. Very fast and awesome large screen. Great FPS rate.
I would recommend this to a friendLove it but really big
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it but maybe just a little too big for computer bag.
I would recommend this to a friendPerfect birthday gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is exactly what we are looking for in a laptop. It was a gift for our son.
I would recommend this to a friendAlienware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best laptop best for gaming no frame drop best quality images
I would recommend this to a friendPc gamer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great computer strongly recommend it for any gamer
I would recommend this to a friendSo thankful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this computer was waiting for a long time to pick this up! The team was great at helping take it home.
I would recommend this to a friend- Pros mentioned:Processor speedCons mentioned:Weight
Too Fast i9 that weighs 916 pounds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast but weighs close to 916 pounds! It sat on a table and never made it to my lap. The keyboard was pretty but the Alien logo was freaky and scary looking. I didn't realize how heavy it was until the next morning! Terrible investment! RETURNED IT!!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello SandraS,
We would like to thank you for taking the time to leave us your review. We regret to hear that you are not completely satisfied with your Alienware m18 R2 165 Hz Notebook Laptop due to which you opted to return it. This is certainly not the experience we like to hear from our valued customers.
Furthermore, we always strive to get better and reviews like yours help us develop products our customers love. Your feedback will be shared with our quality team for consideration in future enhancements in products.
We really hope that you would give Dell an opportunity when making your next purchase, even if this specific product was not an ideal fit for you.
If you are experiencing any issues or have any concerns or questions, please do not hesitate to get in touch with Dell using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Worth it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop. Very comfortable to use for gaming and design.
I would recommend this to a friendAmazing gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing gaming laptop, more than enough power to handle what I need it to.
I would recommend this to a friendIts great, till its not.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the first one back in February. And it was great for about a month then it blue screened and crashed. Rebooted and file explorer wouldn't work. Ran through a bunch of trouble shooting. Sfc /scannow, DISM repair etc etc. Finally got it working, good for a week and then the same thing. Took to geek squad and they installed a fresh windows bare bones image. It worked fine for about a week and then the same thing. Constantly blue screen crashing. Finally exchanged it for a new one hoping it was just a lemon, and NOPE. A month or so after having it same exact issues. Blue screens, constant crashes, file explorer issues. I run the EXACT SAME software profile on 3 other computers with no issues whatsoever. So not a software problem. AVOID this laptop until Dell figures out their hardware issues.
No, I would not recommend this to a friendNice!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop! I've been using it and it's awesome!!
I would recommend this to a friend
