Customer Ratings & Reviews

Nice and good strong laptop but battery to low not good

It’s a great gaming laptop. The only issues I had was with the audio. But geek squad was able to fixed the issue. Over all the gaming laptop runs fast and smoothly.

Just plain a great product that worked perfectly right out of the box. It is my music production workstation. I use it all day long and an awesome deal.

Amazing laptop. It will take anything i throw at it.. figuratively speaking lol.

I love my lapto si súper powerfull 100% recomended

Powerful machine. Nice design. I'm disappointed with Dell/Alienware's build quality though. I'm about to exchange this for a second time. First try - the right CTRL key was halfway to falling off, so I returned it immediately. Second try? The arrow keys have a squeaky feel to them, and when opening and closing the lid there's a slight cracking sound, and the padding at the bottom started peeling (it sits on normal surfaces). It functions fine, but at this price point I don't expect issues like this after just a few weeks. More or less I do recommend this product for what it is and what it can do, but be skeptical about what you purchase, as it may have similar issues. But third time's a charm, right?

My boyfriend loves his gift. I hope i can recieve a gift and win this offer lol. Aleinware by far the best out!!!!!

Definitely a solid laptop with great components. Large screen for optimum experience is great. My only issue with it is the battery performance. It runs out far too quickly. I think I may be returning it soon.

*Woah* what an incredible PC. I've been using my old basic laptop for a years and am so glad i finally upgraded. This laptop rubs like a beast. I am able to multitask and game without a hiccup. Love the big keyboard and all the usb ports let me connect all my additional devices like a breeze. Best buy always has the best sales for all my techy needs.

I love Alienware but this one is one of a kind. I enjoyed the whole process involved in purchasing from Best Buy. I recommend Best Buy to y’all, the make everything smooth and easy.

I loved!! It’s a wonderfull device, works very fast!!!

My second Alienware laptop! Excellent computer. Fast and quiet.

I got to return it twice first time screen was broke and second time it was overheating so much I have a predator now and it don't overheat as much as this one. Battery last like 20 mins when predator last over an hour. 0 stars. Not buying Alienware never again.

As usual, Alienware is well built, good performance, and stays cool. Unfortunately, its a bit overpriced compared to similar spec gaming laptops. The only reason I bought the larger size is because smaller Alienware laptops don't have number pad.

Love it . It’s really perfect and incredibly from a to z! Never wait but buy it !

Good computer for the price. Wish the memory upgrade to 64G was available.

Beautiful laptop. Runs great. Screen has a line from top to bottom out of the box. Other than that linewill be returning this laptop for a new one. It runs way cooler than the 16 because of the size and the two extra vents out of the rear. 2nd strike for Alienware. I’ve always wanted an Alienware laptop as a child now I’m starting to wonder if I should jump ship. Their laptops are beautiful I’m trying to make this work out but… the m16 was a return for broken GPU thermal fan. The m18 is going to be a return as well. Will post an update review for the 3rd Alienware laptop in less than a month.

I was unable to get the laptop up and functional as the drivers were missing to operate it. The tech found that out while looking into the bios to find a majority of them were not in the system. He told me I could download them myself if I wanted to! I told him the for the price I paid for a new computer it should be operational even if it was an open box! I returned for a refund. Misleading info on description stating it had been checked and was certified! Bought an UNOPENED NEW from Dell, that is the picture on this review. It's a 5 star yes for the computer and 1 star for the purchase experience!!!!!

I really like Alienware it’s my 2nd laptop but this one idk why keeps resetting.

Now that the machine is up and running, I do love it. But... 1) I had to go through the set up several times because it locked up for failed forcing a hard reboot. 2) The machine is massively heavy if you have to carry the power cord with it, well, hit the gym. 3) Being an 18" monitor, the machine isn't just proportionally larger (like going from a 15" to 17" laptop). This machine is nearly square and doesn't fit into any bags I've found. Just a warning if you plan to use this as a portable device. 4) This device gets HOT! The body is structured to allow more airflow under and into the laptop to cool it, but it gets hot quickly and stays hot, even when sleeping. So far, it doesn't seem to impact performance or overheat causing the machine to shutdown as I've had with other laptops, but this isn't a machine you'll set on your lap to work while watching TV. 5) A PRO...it worked seamlessly with my Dell docking station so I'm able to use three monitors (two ViewSonic and the laptop) and I do appreciate that I see different wallpapers on each monitor. All-in-all, I think I got the best laptop I could for the money. I've used Dell Precisions in the past and the latest models are bulky and didn't fit my preferences as past models. Switching to this device has had plenty of upside, but I've lost the portability I enjoy when I want to do other types of work in different spots around the house, or a coffeeshop, etc.