Customer Ratings & Reviews
- Model:
- AWM18R-9494BLK-PUS
- SKU:
- 6572635
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the impressive performance and graphics capabilities of the m18 R2 18" 165Hz Gaming Laptop, frequently praising its large screen size ideal for gaming and work. However, some users noted the laptop's considerable weight and relatively short battery life as drawbacks. The large screen, while appreciated by many, also necessitates a larger carrying case.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
I have captured an Alien and it is co-operating.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just plain a great product that worked perfectly right out of the box. It is my music production workstation. I use it all day long and an awesome deal.
I would recommend this to a friend - Pros mentioned:Overall performance, Speed
E' computer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second Alienware laptop! Excellent computer. Fast and quiet.
I would recommend this to a friend - Cons mentioned:Battery life
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The notebook is very good, top resolution, excellent gameplay, good screen quality but unfortunately the battery still leaves something to be desired.
I would recommend this to a friend Review
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Very durable. Thank you very much. Bought this for my sons forest year at college
I would recommend this to a friendLow hard drive capacity.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a current gaming laptop 1TB hard drive is just too little... Otherwise I love it, I feel I will keep this one for a while. no need for extra screen in my case. There is a list of the current games installed, no other programs and it is already full, I will have to install an extra Hard drive...
I would recommend this to a friend- Pros mentioned:Overall performance
Alien Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop has been excellent; no issues and great performance.
I would recommend this to a friend - Pros mentioned:Speed
Best computer in the market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer! The fastest in the market i do not regret buying it
I would recommend this to a friend - Pros mentioned:Overall performance
Excellent device
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved!! It’s a wonderfull device, works very fast!!!
I would recommend this to a friend - Cons mentioned:Battery life
Very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and good strong laptop but battery to low not good
I would recommend this to a friend - Pros mentioned:Overall performance
The Best Laptop I have ever owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop. It will take anything i throw at it.. figuratively speaking lol.
I would recommend this to a friend - Pros mentioned:Overall performance
AWESOME LAPTOP
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My boyfriend loves his gift. I hope i can recieve a gift and win this offer lol. Aleinware by far the best out!!!!!
I would recommend this to a friend - Pros mentioned:Overall performance
Great gaming laptop, but a bit costly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As usual, Alienware is well built, good performance, and stays cool. Unfortunately, its a bit overpriced compared to similar spec gaming laptops. The only reason I bought the larger size is because smaller Alienware laptops don't have number pad.
I would recommend this to a friend - Pros mentioned:Overall performance
The better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my lapto si súper powerfull 100% recomended
I would recommend this to a friend - Pros mentioned:Overall performance
Love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it . It’s really perfect and incredibly from a to z! Never wait but buy it !
I would recommend this to a friend - Pros mentioned:Overall performance
Alienware laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer for the price. Wish the memory upgrade to 64G was available.
I would recommend this to a friend But with bestbuy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like it, now I can see how easy is to get stuff from Best Buy and I like how they work with credit and easy to pay and nice staff
I would recommend this to a friend- Pros mentioned:Overall performance
Awesome laptop…. But damaged screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful laptop. Runs great. Screen has a line from top to bottom out of the box. Other than that linewill be returning this laptop for a new one. It runs way cooler than the 16 because of the size and the two extra vents out of the rear. 2nd strike for Alienware. I’ve always wanted an Alienware laptop as a child now I’m starting to wonder if I should jump ship. Their laptops are beautiful I’m trying to make this work out but… the m16 was a return for broken GPU thermal fan. The m18 is going to be a return as well. Will post an update review for the 3rd Alienware laptop in less than a month.
No, I would not recommend this to a friend Great service great products
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Alienware but this one is one of a kind. I enjoyed the whole process involved in purchasing from Best Buy. I recommend Best Buy to y’all, the make everything smooth and easy.
I would recommend this to a friend- Cons mentioned:Battery life
Got to return ot twice and not buying again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got to return it twice first time screen was broke and second time it was overheating so much I have a predator now and it don't overheat as much as this one. Battery last like 20 mins when predator last over an hour. 0 stars. Not buying Alienware never again.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Valued Customer,
Thank you for taking the time to leave us your review. We sincerely apologize for the trouble you have encountered with your Dell Alienware m18 R2 Gaming Laptop. This is certainly not the experience we like to hear from our valued customers, or the type of product Dell intends to deliver.
Your feedback will be shared with our quality team for consideration in future enhancements in products and services. We really hope that you would give Dell an opportunity when making your next purchase.
If you are experiencing any issues or have any concerns or questions, please do not hesitate to get in touch with Dell using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Don't buy open box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unable to get the laptop up and functional as the drivers were missing to operate it. The tech found that out while looking into the bios to find a majority of them were not in the system. He told me I could download them myself if I wanted to! I told him the for the price I paid for a new computer it should be operational even if it was an open box! I returned for a refund. Misleading info on description stating it had been checked and was certified! Bought an UNOPENED NEW from Dell, that is the picture on this review. It's a 5 star yes for the computer and 1 star for the purchase experience!!!!!
I would recommend this to a friend