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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 252 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are delighted by the impressive performance and graphics capabilities of the m18 R2 18" 165Hz Gaming Laptop, frequently praising its large screen size ideal for gaming and work. However, some users noted the laptop's considerable weight and relatively short battery life as drawbacks. The large screen, while appreciated by many, also necessitates a larger carrying case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 252 reviews
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    excellent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product. very fast and smooth. It's a bit heavy but it's amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Overall performance

    Rated 5 out of 5 stars

    Aliens

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer. Great speeds and graphics. Very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Powerful but heavy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good laptop; speedy and powerful, but quite heavy to carry around.

    I would recommend this to a friend
  • Cons mentioned:
    Heat, Portability

    Rated 1 out of 5 stars

    Heavy and Hot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I think of a laptop, I think portable. This is heavy, like a brick. There's no way your going to carry this very far, especially not on a plane. It puts out a ton of heat. If you actually had to use it on your lap, you'd be pretty uncomfortable. The graphics aren't that great. I know it says it has a bigger graphics card, but the image on the screen look very cartoonish. I gave it a try for 3 weeks. I decided to return the brick. I searched and found the graphics card on my original laptop could be updated. I did and it works great.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I probably buy a computer every 7-10 years. I can’t believe how much better this thing is than my old piece of junk. Fast and responsive. The pretty lights can be turned off which is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware m18

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good so far so good had for a year, only thing is fan getting dusty within year

    No, I would not recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 3 out of 5 stars

    Geek Squad????

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an open box item and supposedly Geek Squad certified. Well either they used Best Buy logins and forgot to clear them or there were users left from the previous owners. I was well into setting up the laptop when I discovered that I needed administrator privilege's to make changes. I wasted a lot of time because they did not clear out the old users and the administrator requirements. Other than that I like the laptop, but be aware it is heavy and the adapter plugs into the back, not the typical side.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First gaming laptop. Needed something to take online classes so might as well game.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. Great for gaming as well multimedia management.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great Laptop!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for ! Speed and memory are excellent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal!!! I lucking for a good laptop this is super fast

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Architectural softwares

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m an architect, and I use Autodesk software on this laptop, including for rendering. I have no issues with its performance. The only problem is the battery—I wish its capacity were more efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this computer!! much better than the old one that i had, i couldnt be happier!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell/Alienware fo Life!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop runs wonderfully and immediately upgraded the storage in the second M.2 slot to make it even faster.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful features and very fast processing system

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Alienware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Alienware It’s fast and reliable plus the grafix are out this world

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Exactly what I was looking for. 11111111111111111

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great gaming laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this purchase! The screen size is incredible and the system has the power to run all my favorite games.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Alienware Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome laptop for gaming! Has no problem running any game I play on max settings, stays cool, and runs smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Alienware laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a step up from mu old computer. Great graphics and no lagging when playing games

    I would recommend this to a friend
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