Customer Ratings & Reviews

I’m a master’s student in engineering, and I got a laptop for both studying and gaming. But I’ve got a few complaints. First, opening and closing different mechanical software apps slows down the laptop. The Alienware control center often hangs, and the battery only lasts 2-3 hours. And it’s super heavy, which isn’t ideal for someone like me who’s not a pro gamer. So, I ended up getting a MacBook instead. Alienware is for serious gamers who don’t mind carrying their laptop around all the time and who use it on battery power. .

We love this computer. It’s really good and give us amazing results in terms of work and actions.

excellent product. very fast and smooth. It's a bit heavy but it's amazing.

Overall a good laptop; speedy and powerful, but quite heavy to carry around.

One of the best laptops I've ever used. Easy to use and easy to take wherever needed. It's a bit heavy but really worth it.

Excellent computer. Great speeds and graphics. Very happy with it.

Great gaming laptop and love the graphics for WOW.

Good deal!!! I lucking for a good laptop this is super fast

Got this for my son’s birthday and he loves it. I know nothing about gaming computers and the sales rep was a huge help!! Couldn’t have done it without their help!!

Excellent product, very fast and good resolution. I recommend this product.

This has met my expectation as well as the requirements! Great machine for Gaming and a lovely 18" screen. I also got a large lap desk to go with it as the machine does get hot when running for extended times. My cats love to sit next to it so the warm air blows on them. :-)

Amazing machine, great support in the store to identify a gaming and design PC that catered to our needs. Immediate availability & absolutely above expectations performance.

I honestly thought Alienware was it's own product line and wouldn't have even given it a look if I knew it was Dell. They have the worst products. They didn't have what I wanted in stock so I got this and as soon as I opened it, realized it was Dell. Decided to give it a shot and crashes my game more than my old hp laptop. Even had plain old file explorer crash on me 3 times. Incredibly heavy and seems to get pretty hot despite all the bells and whistles. Returning if Best Buy will let me take it back without the box.

Great Gaming Laptop. Open box purchase at BestBuy. Excellent value.

"Cali" is a great sales guy at BB/Cherry Hill. He explained the benefits of this laptop, offered a great price, did not push me into buying it and I got a brand new laptop.

This one replaced and old one and is a lot more efficient and appreciate the gentlemen that help me purchase and the instore Geek Squad was amazing!

Good graphics and memory. The screen is a bit small but good for gaming.

I unfortunately can't write a solid review of how this computer works and functions since i returned it the day after purchasing. I needed a new computer for work ASAP and was up in Saginaw MI so i jumped on this one since Alienware has always been a great computer build, and this was the only one with my desired specs in stock. I only returned it because of it's size. This thing is impressive to say the least! I just couldn't bring it in to meetings, i wouldn't hear the end of it. It's looks, lighting and feel are pretty dang nice and i wish i could have ran with it!

Bought this as a gift for my husband. He has been very happy with its performance so far. Responsive and quick for everything he’s played.

I am very happy with this gaming laptop. It has simply become my baby, very happy with it. Thanks for the great service. I will buy one more in June 2025 in Fort Lauderdale.