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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 248 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the impressive performance and graphics capabilities of the m18 R2 18" 165Hz Gaming Laptop, frequently praising its large screen size ideal for gaming and work. However, some users noted the laptop's considerable weight and relatively short battery life as drawbacks. The large screen, while appreciated by many, also necessitates a larger carrying case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 248 reviews
  • Cons mentioned:
    Heat, Weight

    Rated 2 out of 5 stars

    Never would have bought if I had known it was Dell

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly thought Alienware was it's own product line and wouldn't have even given it a look if I knew it was Dell. They have the worst products. They didn't have what I wanted in stock so I got this and as soon as I opened it, realized it was Dell. Decided to give it a shot and crashes my game more than my old hp laptop. Even had plain old file explorer crash on me 3 times. Incredibly heavy and seems to get pretty hot despite all the bells and whistles. Returning if Best Buy will let me take it back without the box.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Alienware Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful outstanding laptop smooth lines big screen fast laptop definitely recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    excellent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product. very fast and smooth. It's a bit heavy but it's amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. Great for gaming as well multimedia management.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Overall performance

    Rated 5 out of 5 stars

    Aliens

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer. Great speeds and graphics. Very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First gaming laptop. Needed something to take online classes so might as well game.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Powerful but heavy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good laptop; speedy and powerful, but quite heavy to carry around.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great Laptop!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for ! Speed and memory are excellent!

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 3 out of 5 stars

    Geek Squad????

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an open box item and supposedly Geek Squad certified. Well either they used Best Buy logins and forgot to clear them or there were users left from the previous owners. I was well into setting up the laptop when I discovered that I needed administrator privilege's to make changes. I wasted a lot of time because they did not clear out the old users and the administrator requirements. Other than that I like the laptop, but be aware it is heavy and the adapter plugs into the back, not the typical side.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful features and very fast processing system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best products in the market, thanks to best but for all the information that they gave my before I purchaced my computer!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Exactly what I was looking for. 11111111111111111

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this computer!! much better than the old one that i had, i couldnt be happier!!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Alienware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Alienware It’s fast and reliable plus the grafix are out this world

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great laptop for gaming if you are like me and need something a bit more mobile for travel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Mejillones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast easy to assemble and to manipulate. I wish I could get one for me but this was a great graduation gift for my niece. Maybe I will get one later.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good graphics and memory. The screen is a bit small but good for gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy owner of laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best of the best laptop. I very happy i bought this laptop

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Architectural softwares

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m an architect, and I use Autodesk software on this laptop, including for rendering. I have no issues with its performance. The only problem is the battery—I wish its capacity were more efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great gaming laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this purchase! The screen size is incredible and the system has the power to run all my favorite games.

    I would recommend this to a friend
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