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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 248 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the impressive performance and graphics capabilities of the m18 R2 18" 165Hz Gaming Laptop, frequently praising its large screen size ideal for gaming and work. However, some users noted the laptop's considerable weight and relatively short battery life as drawbacks. The large screen, while appreciated by many, also necessitates a larger carrying case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 248 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Alienware laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a step up from mu old computer. Great graphics and no lagging when playing games

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Alienware Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome laptop for gaming! Has no problem running any game I play on max settings, stays cool, and runs smooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the Weight

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best laptops I've ever used. Easy to use and easy to take wherever needed. It's a bit heavy but really worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great powerhouse gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great overall, and has ran amazing for any of my gaming needs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING! No issues , perfect and runs everything.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 3 out of 5 stars

    Very Heavy Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the laptop for a week. Ran fine. My complaint is the fact that the laptop weighs a whole 10 pounds when most 16 inch laptops weigh 3-4. Just too heavy. If you like giant laptops that will kill your back in a backpack then this is the laptop for you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell/Alienware fo Life!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop runs wonderfully and immediately upgraded the storage in the second M.2 slot to make it even faster.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Super Fast computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ideal for multitasking. Soft keyboard. Great graohics.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Incredible Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful laptop with huge screen, super fast! Will still be a beast years from now!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Alienware m18 r2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Gets pretty warm, but hasn't over heated. Graphics are amazing, very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Review for this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works pretty well would recommend to most of my family and friends

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is good to use and it very fast, filler stuff..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy Dell products and this laptop is the best I have ever Rec, Thank You for the best price I found.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome machine. Needed the large screen so went for the 18". It's almost like having a desktop. I gave it 5 stars because I don't really use it as a portable. For those that need to be "un-plugged" please be aware that the battery pretty much sucks. To be expected running this setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine is amazing; its features make it truly a beauty. It seems like a very good purchase, although I’ve only used it for a short time. Nevertheless, it’s a great product. However, what was disappointing was the service from Best Buy. I paid for an excellent condition, but the machine arrived with some scratches, which was unfair. I received a small refund, but it didn’t justify the condition. Still, it was the best I could get, considering I couldn’t visit the store or had time for exchanges. Even so, everything turned out fine. The laptop is very beautiful.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The processing speed is overall good. However, during the updates the system glitches a lot

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Top tier

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a laptop, this thing is a beast and can handle most triple a games. Alienware in general seems to produce some really great pc’s

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Alienware game player

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and I am enjoying the backlit keyboard. The extra size makes it easier to play games on and see more of the action.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Excellent Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy, with my laptop, perfect screen size.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice computer with everything working fast and good.

    I would recommend this to a friend
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