Customer Ratings & Reviews
- Model:
- AW768
- |
- SKU:
- 5914000
Customer reviews
Rating 4.8 out of 5 stars with 231 reviews
(231 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the high-quality build, vibrant RGB backlighting, and satisfying key feel of the Pro AW768 keyboard. Many appreciate the ease of use and fast response time, while some find the keyboard's size to be a bit large. Positive feedback consistently highlights the customizable lighting options and the overall pleasant typing experience. A few users noted compatibility issues with older operating systems.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Keyboard quality
Rated 5 out of 5 stars
Superb
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one amazing keyboard. It features TRUE BACKLIT keys - not just surrounding areas - it looks amazing in the darkness where you can read every key clearly. Groups of keys are configurable with different colors thanks to the Alienware software. This key is a true keyboard - not some niblet imitation keys with no tactile travel to them; this reminds me of those classic IBM keyboards from the early 1980's where there is weight and travel to the keys - this keyboard is well made and has real weight to it - it feels solid. Keyboard case also features alienware lighting on the sides and in the front to add more character to it. If you like the feel of a classic keyboard and don't mind that it does make sounds when you press keys (mechanical sounds), then this is one serious board.
I would recommend this to a friend - Pros mentioned:Keyboard quality, Rgb backlighting
Rated 5 out of 5 stars
Love this keyboard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say, when I first saw this keyboard in store I was immediately taken in by the look. I started typing with it and loved the switches as well. I love keyboards with a clicky feel to it. I love the sound scroll bar and the fact the even the bottom of the keyboard is back lit so it looks amazing in the dark. I feel like most keyboards only have the keys back lit. Being able to program the colors you want is a huge plus for me too. Super happy with this purchase.
I would recommend this to a friend - Pros mentioned:Keyboard quality
Rated 4 out of 5 stars
Pleasantly surprised
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As others have said, I wasn't sure if I'd like the MX Browns since I'm used to MX Blues but it turns out these are great. I'm actually finding myself typing surprisingly faster with these compared to my old Code keyboard. My only complaint is the lighting. At high intensities, I can see the flicker in the LED and haven't seen that before on any other backlit keyboard. But when you turn down the brightness, you can no longer see the ambient lighting around the edges of the keyboard. That's the other complaint, there's seemingly no way to decouple the two. Otherwise, good keyboard, great feel, decent software.
I would recommend this to a friend - Pros mentioned:Keyboard quality, Rgb backlighting
Rated 5 out of 5 stars
A World of Difference
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Going from a mushy keyboard to something with weight, subtle resistance, and quality is pretty amazing. The keys are responsive, and there's a gentle ramp to help your hands rest. GREAT build quality and the ability to turn the RGB lights low, or even off. Love it.
I would recommend this to a friend - Pros mentioned:Keyboard quality
Rated 5 out of 5 stars
Great product at better price!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.thought it looked really cool but was skeptical because ive heard mixed reviews on the alienware products but i decided to pick it up and this is the greatest keyboard ive ever used i am officially a huge fan of the MX Brown keys they use and the lighting is perfect and its surprisingly cheaper than all the competitors would and will recommend
I would recommend this to a friend - Pros mentioned:Rgb backlighting
Rated 5 out of 5 stars
Great Premium Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, I was skeptical on the MX browns but shockingly fell in love with them. Love he customizable RGB lighting. Cant wait till my local store receives the mice so I can pick one up as well.
I would recommend this to a friend - Pros mentioned:Keyboard qualityCons mentioned:Size
Rated 2 out of 5 stars
It’s okay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like it’s just okay it doesn’t always connect to my Alienware pc or laptop with Alienware fx but I do like the feel of the keyboard and I really don’t care about all the extra useless keys I guess it could be useful for something idk what though also it’s massive in size which I don’t care for either
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Fatal,
Thanks for your review. We're sorry that your keyboard is not working the way you hoped it would. We'd recommend that you reach out to our Alienware Support Team via Email - [email protected]. Please use your username from this review as the Subject Line of your Email.
If you have questions about your keyboard you can check our Product Support Page here: https://dell.to/2TjOcsi.
Best,
Bryan
1-800-624-9896
Rated 5 out of 5 stars
Awesome keyboard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast and looks awesome. Definitely a great buy!I would recommend this keyboard for the price.
I would recommend this to a friend- Cons mentioned:Size
Rated 2 out of 5 stars
Decent keyboard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought this keyboard about a year and a half ago. The biggest problem is that the left foot of the keyboard has completely broke I had to superglue it! And it gets super dirty! Pain in the but to keep clean bcuz of the open shell design! Really frustrating! Tbh I don’t recommend to anyone.it goes up at a slope and makes it difficult to type in for long periods of time gameing is ok just sometimes hard to press the right buttons bcuz keys are big and spaced out!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Alabama04,
We're sorry that your Alienware keyboard is not working out as well as you hoped it would. We'd recommend checking out our Product Support Page if you have questions about how it can work better for you: https://dell.to/2TjOcsi.
Best,
Bryan
1-800-624-9896
Rated 1 out of 5 stars
An honest opinion
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Aurora with 1080, not cheap, yet it came with the most basic of basic keyboards, yet Alienware has the audacity to sell what should of came with the desktop. I also purchased an Asus ROG gaming desktop system and it came with a far superior keyboard than Alienware's system. I have no doubt this is a good keyboard , but come one MX browns? Brown MX are clunkier than Cherry Red and have a weird tactile feel, look anywhere and you will see people prefer Red for gaming as they are faster, smoother on the stroke and not to mention last longer.
No, I would not recommend this to a friendRated 1 out of 5 stars
The worst product I have ever bought for this much
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought 2 of this. First one had to be returned because it stopped working in a day (its working now but with basic functions only). Second: can not be personalized, command center doesn't see it. Support is non fluent English speaker (outside of US) and could not offer any help.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .AviNT,
We're sorry to hear about the keyboard issues that you're having. You can always reach out to Alienware's Support Team via Email - [email protected] for additional help. Please use your username from this review as the subject line of your Email.
Here is a link to the user's guide for your keyboard: https://dell.to/2VtbEoR if you still need help setting it up.
Best,
Bryan
1-800-624-9896





