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Customer Ratings & Reviews

Your price for this item is $789.99
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The comparable value price is $2,799.99

Customer reviews

Rating 4.3 out of 5 stars with 140 reviews

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Rating by feature

  • Battery Life

    Rating 3.9 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers regard the x15 R2 gaming laptop's performance and graphics capabilities very favorably, with many praising its power and visual quality. However, some users experienced issues with overheating, battery life, and occasional keyboard problems. The laptop's noise level during operation was also a point of concern for a few customers. While the display and refresh rate received positive feedback, potential buyers should be aware of these reported drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 140 reviews
  • Rated 5 out of 5 stars

    Wish I would of waited to buy this.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought mine about a year or 2 ago for 3K so $800 is a steal. I'm not a huge gamer but it's perfect for my needs. Runs Marvel Rivals just fine btw lol.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect work computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the computer to use for editing photos and videos, so far it’s going great! Completely blows my last laptop out of the water

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Very Solid Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the keyboard and design and overall is functioning well! The only gripe I have with it is that it's hard to find a sleeve for it due to the size

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is amazing and my son is able to do everything needed for his college CADD classes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Laptop and Price, Limited Ports

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for a good price. Lots of ram and a nice video card. Looks great and people always compliment the white. My only complaint is the limited amount of ports with them all being located on the rear. Not a single USB or USB C port on either side and only one of each in the back. Other than that it's great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    its nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a nice laptop. Turn it on and use it, nothing about it is going to be underwhelming for whatever you need to do.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Beast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, but hot. Not on the laptop though or keyboard— or has good thermals. I like the screen, and its very fast. Excellent for gaming

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great computer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Works exactly what I needed it for which is to handle Adobe Products, Premiere and Photoshop.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this laptop. The speed is literally fast and very smooth when I play games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable low-end gaming laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to replace an aging MSI laptop that had some components starting to fail. The only knock I have on this PC is that it comes preloaded with Windows 12 - not a fan of this OS, but certainly can't hold this against the laptop. It performs well, tends to run cooler than the laptop it was replacing, the audio quality is superb and the display is vibrant. Very satisfied with the purchase, looking forward to upgrading to the next version of Windows

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Computer for architectural work

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply the best computer for architectural work. awesome computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect the second time

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First laptop I had picked up was defective due to the screen being dim and no matter what I did to adjust the brightness nothing changed. However, after the exchange for a different laptop this one I currently have seem's to work fine for the amount of time I've used it thus far. Hoping to still test what this alienware can handle and hope to keep it forever without any issues.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty powerful computer, the battery just doesnt last though

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Pc - Alienware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best in technology, fast, presentation. The best for professionals

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Just wow!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the next level of computer! Super pleased- Worth every penny!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has been amazing I have mostly used it for programming, running virtual machines, gaming, and schoolwork. This has kept up with everything I've thrown at! only issue is that it gets pretty hot (like most gaming pcs) and it is chord dependent.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Exceptional performance!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Alienware gaming laptop delivers exceptional performance!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop. Gave as gift. My nephew raves about power and ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    White Alienware is the best

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the white design, really good gaming + working laptop

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Overall worth the investment

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would honestly give this 5 stars if it weren’t for two things, the lights on the computer are supposed to be customizable, I merely wanted to turn them off and for some reason could not get the Alienware command center to function on the pc at all so the lights on back were always on. Maybe that was a me problem, but I really wanted to be able to turn them off. The second thing is you’ll want to run an external monitor, because the screen is pretty small and dim. Other than that, the pc functioned perfectly.

    I would recommend this to a friend