Customer Ratings & Reviews
- Model:
- AWX17R2-9318WHT-PUS
- SKU:
- 6516093
Rating by feature
- Battery Life
Rating 3.5 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the excellent performance and stunning 4K display of the x17 R2 laptop, making it ideal for gaming and demanding applications. However, some users experienced issues with the keyboard's reliability and reported shorter than expected battery life. Concerns were also raised regarding the system's heat generation and the relatively high price point.
This summary was generated by AI based on customer reviews.
Good laptop so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it for my son. So far he says he likes it but he has owned it for approximately 1 week.
I would recommend this to a friendStunning
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stunning machine. The cooling system is a bit problematic.
I would recommend this to a friend- Cons mentioned:Keyboard
Keyboard issue
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like this laptop has spent more time at the repair depo then at my house the keyboard issue is why I’m say move on to a different model I have had this laptop 3 months and I can’t even get it set up as mine due to all the trial and error repairs if I could get my money back I would
No, I would not recommend this to a friend - Cons mentioned:Keyboard
Sold a faulty open box unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got what I thought was a good deal on an open box unit, only to find out the keyboard was completely non operational. The only option Best Buy gave me when I realized this was to return & get my money back, unless I wanted to pay over double the price for a new unit.
No, I would not recommend this to a friend - Pros mentioned:Performance
A desktop in power, but you can take it with you!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was in need of replacing my desktop and for the first time I decided to buy a laptop. The performance of this is great. I do video editing. HD and 4k and have had no issues. I'm running 2 external monitors without any issues. I would highly recommend this to anyone.
I would recommend this to a friend Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent computer, run fast and perfecto play video Games. Love it.
I would recommend this to a friendPerfect Laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for, very happy with purchase.
I would recommend this to a friendGreat base laptop to upgrade memory and storage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome laptop, quick to turn on and open software applications
I would recommend this to a friendPowerful yet affordable...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice. Runs nice. Plenty of power. Plenty of ports.
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop keeps up with everything great graphics and sound
I would recommend this to a friendIt is great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Specs are decent with reasonable price. Can't go wrong with Alienware
I would recommend this to a friend- Cons mentioned:Heat
Returned it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned my Alienware laptop. And purchased a different brand. It was overheating on the first day and for the price no expect better. It was also just too big and bulky.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Cholt,
We are sorry to hear that you have decided to return your Alienware X17 Gaming Laptop. Feedback like yours will help us to improve our current and future products and services. We can assure you that Dell takes pride in manufacturing quality products. Even if this particular product was not the right fit for you, we hope that you will consider Dell in the future when you make your next system purchase.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
- Pros mentioned:Performance
Impressive
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressive machine. Quality top to bottom is a 10, from the moment you open the box and power it on. Super powerful machine. Very satisfied.
I would recommend this to a friend Wanted more for almost 4 grand, but I will get it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio and video drivers are messed up. I thought i got online tech support but turns out i have to go in to get it fixed. Audio sounds like a blown speaker but its intermittent. Webcam video is awful.
I would recommend this to a friendHuge Mistake!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge regret buying this. From day one (and I did bring it back to have looked at) it would periodically stop charging and just shut down without warning.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi RobertM,
We appreciate you taking the time to leave us a review of your Alienware X17 gaming laptop. We are sorry to hear that you are experiencing trouble with your device intermittently shutting down. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to help improve our current and future products. I have provided a troubleshooting link below to help resolve your issue.
System Troubleshooting Link: https://dell.to/3rapE8f
After visiting the link above if you need further assistance, we recommend reaching out to a member of our support team with the contact information provided below.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
- Cons mentioned:Heat
Overheating piece of junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing overheats with barely any use. Do not buy this if you want the GPU to last more than a few months.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey JessicaC,
Thank you for taking the time to leave us your review. We are sorry to hear you are having overheating issues with your Alienware X17 Gaming Desktop. It's important for us to hear about discrepancies in our products for consideration of future development. Below I have provided troubleshooting instructions with the full article that can help you resolve this issue.
Here are the steps to help resolve your heating issue:
1. Make sure the system is in a well-ventilated area.
2. Use laptops on flat surfaces to improve airflow. Hard table tops are recommended and avoid using any type of cloth or any other soft material under the laptop.
3. For desktop systems make sure there is enough clearance around the system to allow the air to flow. If the system is in an enclosure try to move it to a more ventilated area for testing.
4. Check that the air vents are clean and that nothing is obstructing them.
5. Update your system BIOS to the latest available on the Dell Support Site.
6. You can reset your BIOS settings to undo any changes that could be causing the system to overheat.
7. Disable NVIDIA G SYNC and run a stress test using SupportAssist.
8. Navigate to the Thermal Controls in the Alienware Command Center, which is found under the Fusion tab. There you can adjust the thermal control of system fans and change the status of active venting. This link is for the Alienware Command Center Quick Guide, where you can find a video to explain how to use the Manual Mode for the Thermal Controls: https://dell.to/3nZtYDm.
Alienware System Overheats or Shuts Down: https://dell.to/3nmRfiZ
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
- Cons mentioned:Keyboard
sticky keys
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the keyboard was sticking while playing games and would take two weeks to get repaired.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Zammy,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware X17 R2 gaming laptop. We are sorry to hear that you were experiencing an issue with your keyboard. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. If you need further assistance, we recommend using the toll-free number and chat link below to reach our support team.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Great customer service, poor product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The motherboard broke down after one year and a half. Impossible to power it on. Still under warranty so they repaired it and it's been working fine for months. I was expecting a lot more from such an expensive product. Might be the first time I take a warranty extension which will be around 250$ a year since I have no confidence of it still running in the coming years.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There ChristopheH,
Thank you for taking the time to leave a review of your Alienware x17 gaming laptop. We are sorry to hear that you are experiencing an issue with your motherboard. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our current and future products. Below I have provided the toll-free number and chat link for our Support team if you need further assistance.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Performance
Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alienware laptop has the power to do my vinyl cutting and my embroidery
I would recommend this to a friend - Pros mentioned:Performance
Greatest laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. It is super powerful and fastest laptop ever
I would recommend this to a friend