Customer Ratings & Reviews

My delivery guy is the best. He is always punctual and professional

Love my new washer and dryer combo . Was brought up to a third floor. Very professional gentlemen, left no mess behind or marks on walls. In and out quickly.

The young men were polite and professional. They notified me when they were close to the house, and they were promt.

Very professional install. Made sure that there were no leaks at connections and made sure that the LG ThinQ was opterating properly.

The guys who came to install our washer/dryer were really great! They knew exactly what they were doing, and were very friendly.

So many things wrong with this washing machine. If you leave the lid up too long all the water drains back out . During a spin cycle the front panel popped loose and I had to push it back on. The dryer lint collector is a joke. You can actually slice your finger on the metal while scooping out the lint . Also, the lint seems to migrate outside the filter onto the interior door of the dryer . I had to buy this particular model because it was the only one that would fit I would never recommend buying a washer dryer that is connected to each other because if one breaks you’re stuck with having to replace the whole thing.

If you can handle a pair of pliers you are good to go!

The men who install my Lg thinq tower were very professional. Everything went smoothly.

Very professional and friendly service, they hooked up everything in a timely manner.

Bought a stack washer / dryer in early February and it is still sitting in middle of bathroom. The original installation person did not have a left vented kit, which was needed. So I had to order it and waited three weeks. The original in-person salesperson never asked about this at all so tech was not equipped. Bought the side vent and waited 3 weeks for it to come in. Rescheduled and again, techs said they did not know how to do it - it was another team. So went into the store to speak to a manager in person. Made another appointment and got a no-show. Called again and spoke to a supervisor in customer service - got a case # and everything! I expected them today and have a confirmation email to show it. When they did not show again, I called, I was told my appointment is next week. I am beyond frustrated. Best Buy does not have this whole Geek Squad thing down...we will NEVER buy another appliance from them and don't recommend you do either. I miss Sears!!!!

The guys set up our stacked washer and dryer perfectly. No way I could have done it myself.

After two tries because of poor installation accessories the installation went well.

Chris in appliances should be promoted to management. He’s been absolutely stellar.

Never seen them, used by maintenance folks. Im sure not necessarily needed

Installers scratched and dented the washer/dryer and damaged the house in the installation. They cancelled the request to remove the old appliance and their supervisor had to be called to assist in finally getting it out. Best Buy did pay for damage to the house. Working with the insurance company required much work and was time consuming.

Great service really recommend them coming to your house

Excellent customer service! Great experience, easy and fast.

These guys are the best! Friendly, Knowledgeable and Efficient.

guys were on time and did great job .They had trouble fitting it in space and really went the extra mile to make it work, Very profesional

The installation of our washer and dryer was very professional. We were very pleased.