Customer Ratings & Reviews

100% one of the worst experiences of my life. They showed up at a different time than they told me they will and almost left because I was 2 minutes away. They were rude, I accommodating and left without fixing the issue.

they gave me back these tools after the greek squad use it

TotalTech membership well worth it. Have had nothing but seamless delivery and install

The delivery guys were on time, did an excellent job hooking everything up. Explained operation and what to expect from new dryer.

These guys installed a washer and dryer on the 4th floor of a condo and did an amazing job. Very professional.

The team was professional and courteous. I would not hesitate to have them do the next install we’ll need. I appreciated their adherence to the safety guidelines.

The geek squad could not install because my renovations were not done yet So they carefully placed it in the living room

Great service! Best Buy has the best customer service.

the service was great the only pomblem I HAD WAS THEY KEPT CHANGINGthe delevery date.

Perfection in installation. The serviceman was outstanding and did an A+ job. Polite and efficient, great value over a traditional plumber

Installer Anibal did a great job in cramped space. Made sure installation was safe, and proper. Made sure installation was to our satisfaction We appreciate his care, concern, and expertise.

These tools were required to do the job, so i guess they did

I love the machine, but it does not have enough cycles to choose from

The installers were prompt and did a good job maneuvering the appliance into the space . Smooth process.

Washer and Dryer working very nice. Black Steel color, getting used to, usually we buy white, but Best Buy did not carry it .

Installers very friendly and helpful, cleanup after themselves and explained the basic machine settings before the left

Damaged the wall said they were going to have someone call to repair it but they never did. I had to instrct the installer how to connect the dryer vent properly so it didn't leak, it did anyway.

Men were on time any very friendly, they can do all my installs!

Service of installation was NEVER complete. Got the run around for the kit to be delivered, in order for the equipment to be installed. Washer dryer was returned due to bad service. Ordered Nov.5 delivered 12/4. Returned/picked up 12/15

First the delivery had to be rescheduled. Then, when the crew showed up, they had the wrong dryer vent kit with them and still tried to use it, leaving us with a dryer that would've just vented hot air and lint into our closet. Of course, we couldn't have used it anyway since they installed the plug wrong and blew out the power for our building when they tried to plug it in. After about a month of waiting we were finally able to get Best Buy to come back out, but they were missing the right part too. Also, it was a two person job and they only sent one (admittedly very nice) person, which left me to sub in and help shimmy our giant washer/dryer combo in and out of our wash closet with them. After yet another wait, and another return visit, we finally had everything working... Six weeks after ordering it. This, of course, was a super local experience, so your mileage may vary.