Customer Ratings & Reviews

The installation team was very professional and friendly. The called before they came and showed up at the time they said they would.

Very professional, explained everything, cleaned up when finished and timely installation.

Instillation was done properly by the quality workmen who came to our building and performed the work properly

The guys were polite and friendly. Very efficient in helping with the manufacturer defect issue.

Very quick and professional service. Highly reccomend.

The delivery people were friendly and knowledgeable about the washtower we purchased.

The delivery guys were great! Very professional and helpful .

I was very pleased with the installers, They were prompt and efficient.

It is not the appliance, it is the service! Best Buy has cancelled on me twice for installation and they never called to let me know. I had to call them. I have no idea if the appliance is any good so I cannot rate it. Very disappointed

the Best Buy installers did a Great Job / hooking up our new Stackable GE Washer / Dryer combination

these dudes rock! very professional went the extra mile on everything A++

I live in a 6th floor condo with old narrow elevators. The delivery guys were able to get the wash tower in my place and installed no problem

Tub leaked right away. Best Buy will replace but we have to wait over a month. Not happy with how long we need to wait for a replacement. Hopefully the replacement will function perfectly. Then I will update my review on the product. Very disappointed about the long turnaround.

I told the salesperson to include everything for the washer/ dryer delivery & installation & signed up for the membership since I would be on duty at my firehouse when it would come in. Delivery guys show up & realize there’s no dual hot water cable connection & tell my wife they can’t install it & just leave. When I called the next day I was told I can go buy the necessary part at their store. Cancelled membership immediately since Bestbuy couldn’t complete the actual installation service I asked & paid for. Marked our hallway while moving them in as well. Here’s a hint Bestbuy; a person shouldn’t have to install an item themself when they pay for that exact service.

The two gentlemen who did the installation were excellent!

I paid for the installation and they didnt install my washer and dryer. They said they were only there to deliver the item. I had a bad experience trying to get my washer installed.

My stackable washer/dryer was satisfactorily delivered and installed. However, from the start the washer lid has not remained in the "up" position and must be manually held in order to load laundry. Also, it's impossible to remove the washer lint filter, WHIRLPOOL WASHER

They came, on time. They carried it, installed it, hooked up the vent and power line and left taking all the trash with them. Perfect!

My washer/dryer location is on the third floor. Unfortunately, it took Best Buy over a month to get the "right" people to install this for me. Geek Squad told me to buy a side venting kit that I ended up not needing and could not return. Teams would say that 4 people are required, and Geek Squad was unable to send 4 people for multiple weeks. One time, the team no-showed. Finally, a good team of 4 came and laughed because you only need 2 people to install it and you don't need a side-venting kit. Overall, I don't think this is a good operation and will buy elsewhere next time.

Did a great job explaining each time they came out