Customer Ratings & Reviews
- SKU:
- 5246501
Customer reviews
Rating 3.8 out of 5 stars with 858 reviews
(858 customer reviews)Rating by feature
- Service3.9
Rating 3.9 out of 5 stars
- Professionalism4.0
Rating 4.0 out of 5 stars
- Expertise4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers highly value the overall performance and installation speed of the Electric Laundry Center Install. Many appreciate the space-saving size and find the capacity suitable for heavy loads. However, some customers have reported concerns about the noise level and occasional damage upon arrival. A few customers also mentioned issues with leveling and washer performance.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
misleading
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.couldn't install the gas dryer. had to pay a handyman to come figure it out
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service and company doesn’t care
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke my vent and the washer dryer. Placed claim no movement will have to go into arbitration. Bestbuy couldn’t care less. Buy from another company.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They delivery but my husband install it lol. I not even give you any rating at all:(. No customer service call me when I try to told them when they going to install. This service is a joke for bestbuy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service, won’t show up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up , 3 times in a row. No notification, no alert. Had to call support which provided no context as to why they kept skipping the appointment.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My laundry machines were never installed by a Best Buy crew even though I had free installation. I had to pay someone to take it upstairs and install it .
No, I would not recommend this to a friendRated 1 out of 5 stars
Couldn't get HOT and COLD correct.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are two water hose connections at the back of the washer, HOT and COLD. The installers somehow managed to get this wrong. I had to crawl back there and move the 350 lbs unit to fix it myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Frustrated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad experience from beginning to end. Product was damage. Had to be returned. Several times. Still waiting on my refund.
No, I would not recommend this to a friendRated 1 out of 5 stars
Service was not performed. Still showed it was don
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already called to cancel the service call and your people did not show up. However, your system still show the service is done.
No, I would not recommend this to a friendRated 1 out of 5 stars
dry install failure
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my LG unit was installed today, and it does not have hot air. It will not dry clothes, which is the point of a dryer. The installers did not test it before they left.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation is NOT complete - It is Not Connected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IMPORTANT - THIS INSTALLATION WAS NOT COMPLETED. THEY SAID THEY NEEDED LONGER HOSES AND LEFT THE MACHINE BUT IT IS NOT INSTALLED SO NO CLUE WHY THIS IS SHOWING AS COMPLETED - IT IS NOT.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not install and hook up right would not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer did not hook up right and indicated that it was electrical, it was not?
I would recommend this to a friendRated 1 out of 5 stars
No installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to install this myself. They charged me and did not install my laundry equipment
No, I would not recommend this to a friendRated 1 out of 5 stars
Still waiting.....
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't evaluate product as I've been waiting for Best Buy to properly install the dryer vent that vents out the side of the dryer. Waiting over a month.....
No, I would not recommend this to a friendRated 1 out of 5 stars
Good movers, poor installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys got the unitized washer/dryer to second floor laundry closet admirably, but the dryer wasn't connected well to the vent and the vent connection fell apart immediately.
No, I would not recommend this to a friendRated 1 out of 5 stars
2x check what they send
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was either not the correct installation kit for my washer/dryer tower, or was incomplete. Missing hoses that were necessary to operate. Had to go out and buy from a hardware store.
I would recommend this to a friendRated 1 out of 5 stars
Worst service ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nightmare! Never again going t Buy any appliance from this company!
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor delivery and installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t do water pipiline properly. Scratched my walls and stairs and were not ready to listen on installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst customer service by installation team
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pathetic customer service there was no installation. The center was dropped off in the foyer and the team refused to install because of matter of a few steps!
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst scheduling service ever.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation guys were great, but the machine was defective and the customer service are the worst. I ordered the machine 2 months ago and I still haven't gotten a response from them.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t Work
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to have my washer/dryer delivered three different times to finally have one that kind of works. Still the buzzer doesn’t go off at the end of the cycle.
No, I would not recommend this to a friend